ITIL ITIL-FND Online Practice Questions and Exam Preparation

ITIL ITIL-FND Online Questions & Answers

• Question 331:

  Which of the following statements about processes is INCORRECT?

  A. They are units of organizations designed to perform certain types of work
  B. We must be able to measure them in a relevant manner
  C. They deliver specific results
  D. They respond to specific events
  A. They are units of organizations designed to perform certain types of work

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  Explanation

• Question 332:

  Where should all master copies of controlled software and documentation be stored?

  A. In the definitive capacity library
  B. In the definitive media library
  C. In the definitive security library
  D. In the definitive production library
  B. In the definitive media library

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  Explanation

• Question 333:

  A process owner has been identified with an "I" in a RACI matrix. Which one of the following would be expected of them?

  A. Be accountable for the outcome of an activity
  B. Perform an activity
  C. Be kept up-to-date on the progress of an activity
  D. Manage an activity
  C. Be kept up-to-date on the progress of an activity

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  Explanation

• Question 334:

  Which one of the following does service metrics measure?

  A. Functions
  B. Maturity and cost
  C. The end-to-end service
  D. Infrastructure availability
  C. The end-to-end service

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  Explanation

• Question 335:

  Which process has the following objective, 'Produce service design packages (SDPs) based on service charters and change requests'?

  A. Service transition planning and support
  B. Design coordination
  C. Service level management
  D. Change management
  B. Design coordination

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  Explanation

• Question 336:

  What is a change schedule PRIMARILY used for?

  A. To help plan, authorize and schedule emergency changes
  B. To publish a list of service requests that users can select
  C. To ensure that a single change authority reviews every change
  D. To help plan changes, assist in communication and avoid conflicts
  D. To help plan changes, assist in communication and avoid conflicts

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  Explanation

  Change Enablement / Change Control is covered in section 5. 2. 4 Page 161

  The change schedule is used to help plan changes, assist in communication, avoid conflicts, and assign resources. It can also be used after changes have been deployed to provide information needed for incident management, problem

  management, and improvement planning. Regardless of who the change authority is, they may need to communicate widely across the organization. Risk assessment, for instance, may require them to gather input from many people with

  specialist knowledge. Additionally, there is usually a need to communicate information about the change to ensure people are fully prepared before the change is deployed.

  Best Answer is: To help plan changes, assist in communication and avoid conflicts

  Incorrect Answers:

  To help plan, authorize and schedule emergency changes . Emergency Changes are fulfilled as soon as possible

  To publish a list of service requests that users can select this is a definition of a service portal which a channel to access the service desk.

  Axelos. (2019). ITIL Foundation ITIL 4 Edition. Norwich,: The Stationery Office.

• Question 337:

  Staff in an IT department are experts in managing specific technology, but none of them know what services are offered to the business. What imbalance does this represent?

  A. Extreme focus on cost
  B. Extreme focus on responsiveness
  C. Vendor focused
  D. Extreme internal focus
  D. Extreme internal focus

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  Explanation

• Question 338:

  Which of the following are valid parts of the service portfolio?

  1. Service pipeline

  2. Service knowledge management system (SKMS)

  3. Service catalogue

  A. 1 and 2 only
  B. 3 only
  C. 1 and 3 only
  D. All of the above
  C. 1 and 3 only

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  Explanation

• Question 339:

  Which are phases of the release and deployment process?

  1. Release build and test

  2. Review and close

  3. Categorize and record

  4. Change authorization and schedule

  A. 1 and 2
  B. 1 and 3
  C. 2 and 4
  D. 3 and 4
  A. 1 and 2

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  Explanation

• Question 340:

  Access Management is closely related to which other processes?

  A. Availability Management only
  B. Information Security Management and 3rd line support
  C. Information Security Management and Availability Management
  D. Information Security Management only
  C. Information Security Management and Availability Management

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  Explanation