ITIL-FND Exam Details

  • Exam Code
    :ITIL-FND
  • Exam Name
    :ITIL Foundation - IT Service Management
  • Certification
    :ITIL Certifications
  • Vendor
    :ITIL
  • Total Questions
    :1184 Q&As
  • Last Updated
    :May 26, 2026

ITIL ITIL-FND Online Questions & Answers

  • Question 321:

    Which of the following processes are performed by the service desk?

    1. Capacity management

    2. Request fulfillment

    3. Demand management

    4. Incident management

    A. All of the above
    B. 3 and 4 only
    C. 2 and 4 only
    D. 2 only

  • Question 322:

    The group that authorizes changes that must be installed faster than the normal process is called the?

    A. Emergency CAB (ECAB)
    B. Urgent Change Authority (UCA)
    C. Urgent Change Board (UCB)
    D. CAB Emergency Committee (CAB/EC)

  • Question 323:

    Which statement about the service value chain is CORRECT?

    A. The service value chain converts value into demand
    B. Each value chain activity uses different combinations of practices to convert inputs into outputs
    C. Each value chain activity identifies a requirement for resources from an external supplier
    D. The service value chain uses value streams to describe a combination of consumers and providers

  • Question 324:

    What is the purpose of the `problem management' practice?

    A. To protect the information needed by the organization to conduct its business
    B. To reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents, and managing workarounds and known errors
    C. To align the organization's practices and services with changing business needs through the ongoing identification and improvement of services
    D. To minimize the negative impact of incidents by restoring normal service operation as quickly as possible

  • Question 325:

    Which of the following are benefits to the business of implementing service transition?

    1. Better reuse and sharing of assets across projects and resources

    2. Reduced cost to design new services

    3. Result in higher volume of successful changes

    A. 1 and 2 only
    B. 2 and 3 only
    C. 1 and 3 only
    D. None of the above

  • Question 326:

    Which one of the following is the CORRECT set of steps for the continual service improvement approach?

    A. Devise a strategy; Design the solution; Transition into production; Operate the solution; Continually improve
    B. Where do we want to be?; How do we get there?; How do we check we arrived?; How do we keep the momentum going?
    C. Identify the required business outcomes; Plan how to achieve the outcomes; Implement the plan; Check the plan has been properly implemented; Improve the solution
    D. What is the vision?; Where are we now?; Where do we want to be?; How do we get there?; Did we get there?; How do we keep the momentum going?

  • Question 327:

    What is the BEST definition of a definitive media library?

    A. It is a secure library in which the latest versions of authorized software items are stored and protected.
    B. It is a structured document with definitive information regarding all live IT services, including those available for deployment.
    C. It is a secure library in which all definitive authorized versions of all media configuration items are stored and protected.
    D. It is a set of tools and databases that is used to manage knowledge, information and data.

  • Question 328:

    Which of the following is NOT defined as part of every process?

    A. Roles
    B. Inputs and outputs
    C. Functions
    D. Metrics

  • Question 329:

    Which is a financially valuable component that can contribute to the delivery of a service?

    A. Configuration item
    B. Sponsor
    C. IT asset
    D. Service offering

  • Question 330:

    What are the categories of events described in the ITIL service operation book?

    A. Informational, scheduled, normal
    B. Scheduled, unscheduled, emergency
    C. Informational, warning, exception
    D. Warning, reactive, proactive

Tips on How to Prepare for the Exams

Nowadays, the certification exams become more and more important and required by more and more enterprises when applying for a job. But how to prepare for the exam effectively? How to prepare for the exam in a short time with less efforts? How to get a ideal result and how to find the most reliable resources? Here on Vcedump.com, you will find all the answers. Vcedump.com provide not only ITIL exam questions, answers and explanations but also complete assistance on your exam preparation and certification application. If you are confused on your ITIL-FND exam preparations and ITIL certification application, do not hesitate to visit our Vcedump.com to find your solutions here.