ITIL ITIL-FND Online Practice Questions and Exam Preparation

ITIL ITIL-FND Online Questions & Answers

• Question 271:

  At which stage of the service lifecycle should the processes necessary to operate a new service be defined?

  A. Service design: Design the processes
  B. Service strategy: Develop the offerings
  C. Service transition: Plan and prepare for deployment
  D. Service operation: IT operations management
  A. Service design: Design the processes

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  Explanation

• Question 272:

  What is the result of carrying out an activity, following a process or delivering an IT service known as?

  A. Outcome
  B. Incident
  C. Change
  D. Problem
  A. Outcome

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  Explanation

• Question 273:

  Which guiding principle covers the approach of determine what is already available to be leverage before building something new?

  A. Optimize and automate
  B. start where you are
  C. focus on value
  D. think and work hollistically
  B. start where you are

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  Explanation

  The Guiding Principles are universal ITIL recommendations like 'Focus on Value' and 'Keep It Simple', helping organizations make consistent, value-driven decisions.

• Question 274:

  Which of the following is NOT a recommend best practice when ensuring governance in a service value system?

  A. The governing body passes oversight privileges to SVS once principles are aligned.
  B. The governing body directly or indirectly overseas svs.
  C. Management and governance are regularly reviewed to meet stakeholder expectations.
  D. Practices of the organization and SVS are aligned with the governing body's direction.
  E. Management and the Governing body are aligned through shared objective and principles
  A. The governing body passes oversight privileges to SVS once principles are aligned.

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  Explanation

  Governance ensures that the organization's policies, decision-making, and performance align with stakeholder expectations, balancing compliance and innovation.

• Question 275:

  Which entity is responsible for paying for a service?

  A. User
  B. Service Owner
  C. Customer
  D. Service Provider
  C. Customer

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  Explanation

  This answer aligns with the ITIL 4 Foundation framework, which defines modern service management as a holistic approach integrating people, processes, technology, and partners to co-create value.

• Question 276:

  What is the type of notification that should be sent when a threshold has been reached, something has changes or a failure has occurred?

  A. an emergency change
  B. an alert
  C. an emergency event
  D. a request for change
  B. an alert

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  Explanation

• Question 277:

  What is the BEST description of a change proposal?

  A. Any request for change (RFC) submitted to change management
  B. An authorized change submitted to release and deployment
  C. An RFC that must be implemented as soon as possible
  D. A justification for a change with significant cost or risk
  D. A justification for a change with significant cost or risk

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  Explanation

• Question 278:

  Which practice makes use of methods from Lean, Agile and DevOps?

  A. Problem management
  B. Continual improvement
  C. Service desk
  D. Incident management
  B. Continual improvement

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  Explanation

  Continual Improvement is covered in section 5. 1.2 Page 110

  Approaches to continual improvement can be found in many places. Lean methods provide perspectives on the elimination of waste. Agile methods focus on making improvements incrementally at a cadence. DevOps methods work

  holistically and ensure that improvements are not only designed well, but applied effectively. Although there are a number of methods available, organizations should not try to formally commit to too many different approaches. It is a good

  idea to select a few key methods that are appropriate to the types of improvement the organization typically handles and to cultivate those methods. In this way, teams will have a shared understanding of how to work together on

  improvements to facilitate a greater amount of change at a quicker rate.

  The best answer is "Continual improvement"

  Axelos. (2019). ITIL Foundation ITIL 4 Edition. Norwich,: The Stationery Office

• Question 279:

  Which process is responsible for low risk, frequently occurring, low cost changes?

  A. Demand management
  B. Incident management
  C. Release and deployment management
  D. Request fulfillment
  D. Request fulfillment

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  Explanation

• Question 280:

  Which Functions are included in IT operations management?

  A. Network management and application management
  B. Technical management and change management
  C. IT operations control and facilities management
  D. Facilities management and release management
  C. IT operations control and facilities management

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  Explanation