ITIL ITIL-FND Online Practice Questions and Exam Preparation

ITIL ITIL-FND Online Questions & Answers

• Question 261:

  Which process is responsible for ensuring that appropriate testing takes place?

  A. Knowledge management
  B. Release and deployment management
  C. Service asset and configuration management
  D. Service level management
  B. Release and deployment management

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  Explanation

• Question 262:

  A ___ describes a set of activities, which may be interrelated or interacting, that converts inputs into oupts.

  A. Service
  B. value stream
  C. value chain
  D. process
  D. process

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  Explanation

  A Value Stream is a series of steps that an organization uses to create and deliver products and services to consumers efficiently and effectively.

• Question 263:

  Which is the BEST definition of a supplier?

  A. It is a third party responsible for supplying goods or services that are required to deliver IT services
  B. It is a shared services unit that is responsible for supplying goods or services that are required to deliver IT services
  C. It is a third party with responsibility for supplying goods or services that is agreed through an operational level agreement
  D. It is a mixture of internal and external parties that are responsible for providing goods and services to its customer group
  D. It is a mixture of internal and external parties that are responsible for providing goods and services to its customer group

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  Explanation

• Question 264:

  Which is the CORRECT approach for managing a large improvement initiative as smaller iterations?

  A. Each iteration should be designed before starting the initiative and implemented without feedback
  B. Feedback should only be taken into account when one iteration fails to meet its objective
  C. Feedback should be reduced for large improvements as it is unlikely that circumstances will change
  D. Each iteration should be continually re-evaluated based on feedback
  D. Each iteration should be continually re-evaluated based on feedback

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  Explanation

  Progress iteratively with feedback which is on Section 4. 3. 3 Page number 68.

  This question covers the one of the ITIL Guiding Principle of "A major improvement initiative or programme may be organized into several significant improvement initiatives, and each of these may, in turn, comprise smaller improvement

  efforts. The overall initiative or programme, as well as its component iterations, must be continually re-evaluated and potentially revised to reflect any

  changes in circumstances and ensure that the focus on value has not been lost. This re-evaluation should make use of a wide range of feedback channels and methods to ensure that the status of the initiative and its progress are properly

  understood."

  Based on the Above text the best answer is "Each iteration should be continually re-evaluated based on feedback."

  Axelos. (2019). ITIL Foundation ITIL 4 Edition. Norwich,: The Stationery Office.

• Question 265:

  Which approach is CORRECT when applying the guiding principle `keep it simple and practical'?

  A. Only add controls and metrics when they are needed
  B. Design controls and metrics first, then remove those not adding value
  C. Design controls and metrics and add them individually until all are implemented
  D. Only add controls and metrics that are required for compliance
  B. Design controls and metrics first, then remove those not adding value

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  Explanation

  Keep It simple and practical follows the LEAN practices. If something is not needed then remove it. Keep the process the lowest number of steps possible.

  Keep It Simple and Practical is coved in section 4. 3. 6 Page 75

  Axelos. (2019). ITIL Foundation ITIL 4 Edition. Norwich,: The Stationery Office.

• Question 266:

  Which process is used to compare the value that new services offer with the value of the services they have replaced?

  A. Availability management
  B. Capacity management
  C. Service portfolio management
  D. Service catalogue management
  C. Service portfolio management

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  Explanation

• Question 267:

  Which areas of service management can benefit from automation?

  1. Design and modeling

  2. Reporting

  3. Pattern recognition and analysis

  4. Detection and monitoring

  A. 1, 2 and 3 only
  B. 1, 3 and 4 only
  C. 2, 3 and 4 only
  D. All of the above
  D. All of the above

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  Explanation

• Question 268:

  Which practice has a purpose that includes aligning the organization's practices and services with changing business needs?

  A. Service level management
  B. Service configuration management
  C. Relationship management
  D. Continual improvement
  D. Continual improvement

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  Explanation

  Continual improvement covered in section 5. 1.2 Page 110

  The purpose of the continual improvement practice is to align the organization's practices and services with changing business needs through the ongoing improvement of products, services, and practices, or any element involved in the

  management of products and services.

  Relationship Management Practice is covered 5. 1.9 Page 130

  The purpose of the relationship management practice is to establish and nurture the links between the organization and its stakeholders at strategic and tactical levels. It includes the identification, analysis, monitoring, and continual

  improvement of relationships with and between stakeholders.

  Service Configuration Management Practice is covered in Section 5. 2. 11 Page 186

  The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of services, and the CIs that support them, is available when and where it is needed. This includes

  information on how CIs are configured and the relationships between them.

  Service Level Management Practice is cover in Section is covered in Section 5. 2. 15 Page 202

  The purpose of the service level management practice is to set clear business- based targets for service levels, and to ensure that delivery of services is properly assessed, monitored, and managed against these targets.

  Based on Above Purposes the best answer is "Continual improvement".

  Axelos. (2019). ITIL Foundation ITIL 4 Edition. Norwich,: The Stationery Office.

• Question 269:

  What is defined as a change of state that has significate for the management of an IT service?

  A. Event
  B. Incident
  C. Problem
  D. Known error
  A. Event

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  Explanation

  We solve this by process of elimination:

  An incident is a service interruption.

  A problem is a group of similar incidents.

  A known error is where we know the problem but we don't have a solution yet.

  So the leave Event as our answer. The definition of event is covered in section 5. 2. 7 on page 172.

  Axelos. (2019). ITIL Foundation ITIL 4 Edition. Norwich,: The Stationery Office.

• Question 270:

  Which one of the following would NOT be defined as part of every process?

  A. Roles
  B. Inputs and outputs
  C. Functions
  D. Metrics
  C. Functions

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  Explanation