IIA IIA-CIA-PART4 Online Practice Questions and Exam Preparation

IIA IIA-CIA-PART4 Online Questions & Answers

• Question 321:

  Which of the following would increase understanding of a complex and ambiguous situation confronted by an organization?

  I. Brainstorming.

  II. Polling.

  III.

  Lateral thinking.

  A. I only.
  B. I and Ill only.
  C. II and Ill only.
  D. I, II, and Ill.
  I. Brainstorming. II. Polling. III. Lateral thinking.
  B. I and Ill only.

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  Brainstorming is a method of group decision making thatnonjudgmentalrecords all ideas offered. By encouraging groups to identify novel or unusual contributions, brainstorming helps make all of the elements of a problem and its resolution visible. Lateral thinking explores different ways of viewing an issue. Taking alternative perspectives increases the likelihood of finding better solutions. However, by identifying views without further analysis, polling does not increase understanding of a complex situation.

• Question 322:

  Which of the following is least appropriate with regard to management's approach to informal group or grapevine communication? Management should:

  A. Use informal group information to supplement communication channels of the formal organization.
  B. Try to suppress informal group information as a possible source of conflicting information.
  C. Take advantage of informal group information as a device to correct misinformation.
  D. Make use of informal group information as a means of transmitting information not appropriate for formal communication channels.
  B. Try to suppress informal group information as a possible source of conflicting information.

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  Suppressing grapevine networks is difficult, if not impossible. Recognizing that the grapevine exists and can be used effectively for several kinds of messages makes better managerial sense.

• Question 323:

  The workers in a factory have been told that the current machines are obsolete and will be replaced by new, computer- assisted machines. The workers must be retrained and are eager to learn everything about the new machines. The manager was recently hired from a company where the new machines were extensively used and is very familiar with them. In this case, what is the best leadership style for the manager?

  A. Directive.
  B. Supportive.
  C. Participative.
  D. Achievement-oriented.
  A. Directive.

• Question 324:

  Job enrichment is a motivational approach used by management that:

  A. Emphasizes the need for close supervision.
  B. Is based on Maslow's analysis of survival needs.
  C. Is based on Herzberg's analysis of factors extrinsic to the work.
  D. Applies the principle of worker participation.
  D. Applies the principle of worker participation.

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  Job enrichment increases the scope of boring, repetitive tasks by using more of the employee's skills and allowing the employee more power to make decisions concerning the job, such as order of tasks, etc. Thus, it encourages worker participation in decisions previously made by management.

• Question 325:

  A manager found that instructions given to a subordinate were not followed. A review of the cause of the failure revealed that the manager was interrupted by several telephone calls while issuing the instructions. In terms of problems in the communications chain, the interruptions are:

  A. Noise.
  B. Nonverbal feedback.
  C. Semantics.
  D. Closure.
  A. Noise.

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  Noise in the communication channel refers to any disruption that impedes the encoding, sending, or receipt of a message, such as being interrupted by several telephone calls while issuing instructions.

• Question 326:

  Which strategy for a global marketing organization emphasizes relatively strong central control?

  A. Global.
  B. Multinational.
  C. Creation of an international division.
  D. Global
  A. Global.

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  A global strategy regards the world as one market. The product is essentially the same in all countries. Central control of the production process is relatively strong. Faster product development and lower production cost are typical.

• Question 327:

  According to the growth-share matrix approach developed by the Boston Consulting Group, a harvest strategy is most likely to be used for SBUs that are

  A. Question marks that may become stars.
  B. Strong cash cows.
  C. Weak cash cows.
  D. Dogs that reduce the firm's profits.
  C. Weak cash cows.

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  Each SBU should have objectives, a strategy should be formulated to achieve those objectives, and a budget should be allocated. A harvest strategy maximizes short- term net cash inflow. Harvesting means zero-budgeting RandD, reducing marketing costs, not replacing facilities, etc. This strategy is used for weak cash cows and possibly question marks and dogs.

• Question 328:

  According to Arthur D Little, a competitor firm that can act independently and sustain itslong-termstatus irrespective of the behavior of others holds which of the following competitive positions?

  A. A dominant position.
  B. A strong position.
  C. A favorable position.
  D. A tenable position.
  B. A strong position.

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  Evaluating a competitor's market position is necessary to judge how and whether to challenge it. A firm in a strong competitive position can act independently and sustain its long-term status irrespective of the behavior of others.

• Question 329:

  Which of the following is a market-oriented definition of a business versus a product- oriented definition of a business?

  A. Making air conditioners and furnaces.
  B. Supplying energy.
  C. Producing movies.
  D. Selling men's shirts and pants.
  B. Supplying energy.

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  Businesses should be defined in market terms, that is, in terms of needs and customer groups. Moreover, a distinction should be made between a target market definition and a strategic market definition. For example, a target market for a railroad might be freight hauling, but a strategic market might be transportation of any goods and people. Accordingly, stating that a business supplies energy is a market-oriented definition as opposed to the product-oriented definition. Moreover, it is also a strategic market definition.

• Question 330:

  A manager believes that positive reinforcement is the most appropriate way to deal with employees. Which of the following actions demonstrates the principle of positive reinforcement?

  A. Employees are given 2-day suspension without pay if errors exceed a predefined level.
  B. Employees are praised when the detected error rate in their work stays below a predefined level.
  C. Time budgets, which have forced employees to rush and consequently make errors, are eliminated.
  D. Employees are not required to work overtime if errors stay below a predefined level.
  B. Employees are praised when the detected error rate in their work stays below a predefined level.

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  Positive reinforcement is a behavior modification technique that provides rewards for certain responses. It focuses on desirable rather than undesirable behavior. The practice of praising employees when the detected error rate in their work stays below a predefined level demonstrates positive reinforcement.