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HP3-C36 Real Exam Questions

HP LaserJet Enterprise 600 M601, M602, and M603 Series Printer Service and Support

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Question 1 Single choice

Which advantage do the boot-progress indicators provide?

  1. A

    a step-by-step troubleshooting process for field service technicians

  2. B

    access to certain boot-up tests depending on the state of the boot progress indicators information to lab engineers to help identify the source of boot hangs

  3. C

    the option for field service technicians to bypass certain boot-up calibrations

Show answer and explanation

Correct answer: B

Question 2 Single choice

What does it mean when a device supply reaches the <Supply> Very Low state?

  1. A

    The user must replace the specified supply

  2. B

    The HP Premium Protection warranty on that supply has ended

  3. C

    The specified supply is at or below 20%.

  4. D

    The device will not accept any new print jobs until the specified supply is replaced

Show answer and explanation

Correct answer: B

Question 3 Single choice

Which cautionary measure should be taken when customer data needs to be backed up?

  1. A

    HP service personnel should make sure to back up the hard drive or SSM as well as NVRAM settings.

  2. B

    HP service personnel should back up only the hard drive or SSM that was included with the device at initial setup

  3. C

    HP service personnel should never back up or restore customer data under any circumstance

  4. D

    HP service personnel should never use a backup file that is older than the current version of firmware on the product.

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Correct answer: A

Question 4 Single choice

Before replacing the hard disk or performing a remote firmware upgrade, what should you ask the customer to do to ensure their settings and stored jobs are saved?

  1. A

    perform a Save/Restore

  2. B

    perform a Backup/Restore

  3. C

    print a Configuration Page and a menu map

  4. D

    select the Cold Reset option from the pre-boot menu

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Correct answer: B

Question 5 Multiple choice

Firmware on the HP LaserJet Enterprise 600 M601, M602, and M603 Series Printer may be stored on which components? (Select two.)

  1. A

    solid state memory

  2. B

    DIMM memory

  3. C

    DC controller

  4. D

    hard disk drive

  5. E

    formatter

Show answer and explanation

Correct answers: D, E

Question 6 Single choice

What Is the most critical thing for technicians to remember about removing and replacing an interconnect board (ICB)?

  1. A

    The ICB and the formatter must always be removed and replaced at the same time

  2. B

    A used ICB can only be used for troubleshooting purposes in other engines

  3. C

    The ICB and DC controller must always be removed and replaced at the same time.

  4. D

    After it is installed in an engine, a used ICB can never be installed in another engine

Show answer and explanation

Correct answer: C

Question 7 Single choice

What is one characteristic of the control panel on the HP LaserJet Enterprise 600 M601, M602, and M603 Series Printer?

  1. A

    It is designated as a Customer Self-Repair (CSR) part

  2. B

    It is not designated as a CSR part

  3. C

    It contains a monochrome, graphical display

  4. D

    It is a touchscreen graphical display

Show answer and explanation

Correct answer: C

Question 8 Single choice

When the device is initializing, how does the heartbeat LED appear?

  1. A

    blinks rapidly and then turns off

  2. B

    pulsing between red. green, and yellow

  3. C

    illuminated with no blinking or pulsing

  4. D

    not illuminated

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Correct answer: B

Question 9 Single choice

What does the smiley face icon indicate on the HP LaserJet Enterprise 600 M601, M602, and M603 Series Printer?

  1. A

    The HP Jetdirect print server is working.

  2. B

    The formatter has completed the initialization sequence

  3. C

    The formatter is properly seated at the inter-connect board

  4. D

    The formatter is properly seated at the DC controller

Show answer and explanation

Correct answer: B

Question 10 Single choice

For which reason should a used inter-connect board (ICB) never be installed in another engine'?

  1. A

    Each ICB contains device-specific data, which would corrupt critical values in another engine.

  2. B

    The ICB is hard-keyed tothe device it is installed onand attempting to install it in another engine could damage the ICB

  3. C

    The ICB installs an encrypted Key on the formatter Replacing theICB corrupts the formatter Keynrequiring a formatter replacement.

  4. D

    There is a risk that the low voltage power supply would burn an ICB that is not factory calibrated to it.

Show answer and explanation

Correct answer: A