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HP2-N48 Real Exam Questions

Selling HP SaaS Solutions

45 questions available · Page 1 of 5

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Question 1 Single choice

What may be regarded as a natural upsell opportunity to your sponsor when a client is purchasing HP Performance Center on SaaS?

  1. A

    Agile Manager

  2. B

    Network Visualization using Shunra

  3. C

    PPM on SaaS

  4. D

    Service Anywhere

Show answer and explanation

Correct answer: C

Question 2 Single choice

How can the email notification options be modified for all customers' users?

  1. A

    by editing the user account settings in the "Manage Users'" feature on the Pronq Portal

  2. B

    by sending an email message to saas-support(5)hp.com with the text "admin request" in the subject line

  3. C

    by opening a ticket from the HP Software Support website (support.openview.hp.com)

  4. D

    by asking the SOC to change permission for each user on the account

Show answer and explanation

Correct answer: A

Question 3 Single choice

What are the main components of an HP SaaS solution?

  1. A

    a cloud platform to host client licenses and HP PSO consulting services

  2. B

    a cloud platform used to host a client's business applications (such as ERP and CRM)

  3. C

    an application and software support service that can be installed in a client datacenter

  4. D

    a cloud platform, a license entitlement, support, and a client Success Manager

Show answer and explanation

Correct answer: B

Question 4 Single choice

What are the differences between an HP SaaS Service and perpetual licenses?

  1. A

    Both are assets owned by the client, but HP SaaS service is owned for a limited time period only.

  2. B

    Perpetual licenses are an asset that is owned by the client; SaaS service cannot be considered a client
    asset.

  3. C

    HP SaaS Service can be deployed on premise or on HP infrastructure, perpetual licenses must be installed on premise only.

  4. D

    The HP Software perpetual licenses include support and a Customer Success Manager to ensure
    deployment success; HP SaaS Service do not.

Show answer and explanation

Correct answer: D

Question 5 Single choice

What information should you provide to HP order fulfillment when an order is submitted?

  1. A

    partner technical email contact, distributor contact (if used), customer details

  2. B

    local language used by customer

  3. C

    partner reseller agreement

  4. D

    number of hours spent closing the sale

Show answer and explanation

Correct answer: B

Question 6 Single choice

Which resource can the partner organization or customer use to access the SaaS support online?

  1. A

    HP SaaS Customer Portal

  2. B

    HP.com product Pages

  3. C

    Pronq Portal

  4. D

    HP Software Education Services website

Show answer and explanation

Correct answer: C

Question 7 Single choice

What is a characteristic of HP SaaS Infrastructure?

  1. A

    Customer backups are stored by HP for a minimum of eight years.

  2. B

    Additional bandwidth is available for an additional fee.

  3. C

    Dedicated staging servers are provided free of charge for every offering.

  4. D

    Dedicated staging servers are available for an additional fee.

Show answer and explanation

Correct answer: D

Question 8 Single choice

What is included in an HP SaaS comprehensive offering?

  1. A

    SaaS platform hosting services, a term license entitlement. 24x7 support service, and a Client Success Manager

  2. B

    SaaS platform hosting services, a term license entitlement, 24x7 support service

  3. C

    SaaS platform hosting services, a perpetual license, 24x7 support and a Client Success Manager

  4. D

    SaaS platform hosting services only

Show answer and explanation

Correct answer: A

Question 9 Single choice

Which service level obligations are provided by the HP SaaS offerings?

  1. A

    99.9% service level, 24x7x365 support with ISO certified security

  2. B

    99.9% service level with the option of 24x7 and 9x5 support with ISO certified security

  3. C

    delivery from two datacenters globally

  4. D

    local hosting with 99.9% service level, 24x7x365 support with ISO certified security

Show answer and explanation

Correct answer: B

Question 10 Multiple choice

What are the responsibilities of the partner organization in a partner-delivered SaaS offering? (Select three.)

  1. A

    security of the customer's data

  2. B

    delivering Client Services Manager

  3. C

    integration with on-premises solutions

  4. D

    deployment of the HP SaaS Administration Client software

  5. E

    customer training

  6. F

    SaaS infrastructure

Show answer and explanation

Correct answers: B, C, D