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HP2-H33 Real Exam Questions

Selling HP PPS ServiceOne Services

58 questions available · Page 1 of 6

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Question 1 Single choice

Which HP PPS Service is paid as an up-front cost at the time of the purchase?

  1. A

    HP Priority Services

  2. B

    HP Custom Contractual Services

  3. C

    HP Care Pack Services

  4. D

    HP Standard Contractual Services

Show answer and explanation

Correct answer: C

Question 2 Single choice

What is an example of the value that HP PPS Services offer to your customers?

  1. A

    Customers have security for lost laptops and desktops due to a mobile workforce.

  2. B

    A customer's IT staff can be trained by HP to quickly repair printer faults.

  3. C

    Customers can save up to 63% on new hardware purchased under an HP Care Pack Service.

  4. D

    Customers can save up to 44% of the cost of an out-of-warranty repair.

Show answer and explanation

Correct answer: B

Question 3 Multiple choice

Which customer challenges do HP PPS Services help to mitigate? (Select three.)

  1. A

    Ensuring a recovery time of 134 minutes

  2. B

    Saving up to 44% of the time to configure devices

  3. C

    Business downtime due to equipment failure

  4. D

    Downtime during international business travel

  5. E

    Reducing the percentage of devices lost in transit

  6. F

    Confidential data exposure due to equipment theft

Show answer and explanation

Correct answers: C, E, F

Question 4 Single choice

What is true about HP Standard Contractual Services?

  1. A

    The HP Standard Contractual Services are annual services for multiple products on one agreement.

  2. B

    HP standard Contractual Services can provide special customer delivery requirements, such as project management.

  3. C

    HP Standard Contractual Services are prepaid annual service packages typically sold at the point of hardware sale.

  4. D

    Each HP Standard Contractual Services agreement is linked to one hardware serial number.

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Correct answer: A

Question 5 Single choice

What is included in the defective media retention service?

  1. A

    It allows the HP technician to come onsite and replace the non-functioning device with a new one.

  2. B

    It allows the customer to retain the defective drives that are repaired.

  3. C

    It allows the HP technician repairing the device to keep the defective part.

  4. D

    It allows the HP technician to use refurbished parts to complete a repair.

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Correct answer: B

Question 6 Single choice

Which type of HP service sends a trained technician to the customer business for hardware repair?

  1. A

    Onsite repair

  2. B

    Offsite repair, pick and return change

  3. C

    Accidental damage protection

  4. D

    Offsite repair, offsite return

Show answer and explanation

Correct answer: A

Question 7 Single choice

Which HP program utilizes an external agency that contacts, on behalf of partners, a list of customers with expiring HP Care Pack Services in order to encourage the customers to renew their engagement?

  1. A

    Services360 Pro

  2. B

    Aftermarket Channel Facilitation Program

  3. C

    HP Contractual Services

  4. D

    HP Channel Services Network

Show answer and explanation

Correct answer: D

Question 8 Single choice

For a customer that has HP Care Pack coverage, when is the service start date of HP Post Warranty Care Pack Services?

  1. A

    The date of the hardware purchase

  2. B

    The HP Care Pack Services registration date

  3. C

    One day after expiration of the HP Care Pack Service

  4. D

    One day after the HP base warranty expires

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Correct answer: C

Question 9 Single choice

Which service corresponds to the following discovery question: "Have you lost productivity due to delayed hardware repair?"

  1. A

    Maintenance Kit replacement for printers

  2. B

    HP Care Pack Services (next business day or same day)

  3. C

    Accidental Damage Protection

  4. D

    Travel Services

Show answer and explanation

Correct answer: B

Question 10 Multiple choice

Based on the success story of the Cherokee County School District, which benefits did they realize through HP Care Pack Services? (Select three)

  1. A

    Support for users with efficient escalation process

  2. B

    Secure protection of sensitive data

  3. C

    Reduced theft of computers and printers

  4. D

    Efficient support of mobile users

  5. E

    Removal of unplanned repair costs

  6. F

    Increased staff productivity

Show answer and explanation

Correct answers: A, E, F