HDI HD0-300 Online Practice Questions and Exam Preparation

HDI HD0-300 Online Questions & Answers

• Question 151:

  Which function is most likely to be performed by a self-healing tool?

  A. Self-healing tools delete illegal software.
  B. Self-healing tools run auto backups.
  C. Self-healing tools shut down computer systems.
  D. Self-healing tools update registry settings.
  D. Self-healing tools update registry settings.

• Question 152:

  What best describes the role of the support center in the change management process?

  A. the support archives change report for the knowledge base
  B. The support center authorizes the change after assessing its impact.
  C. The support center documents customer queries to change
  D. The support center tracks theimpactthe change has on customers.
  D. The support center tracks theimpactthe change has on customers.

• Question 153:

  A key component of being a qualified Help Desk manager is flexibility. In order to be a flexible Help Desk manager, you should demonstrate creative thinking, be prepared to provide answers on undocumented procedures, and

  A. be positive
  B. be able to multitask
  C. be willing to participate
  D. use personal abilities and resources
  B. be able to multitask

• Question 154:

  What should analysts do to ensure that a shared work environment is effective?

  A. use discretion and courtesy
  B. play music to reduce stress levels
  C. make the environment as comfortable as possible with pictures and colors
  D. allow employees to adjust their workstations to meet their personal needs
  A. use discretion and courtesy

• Question 155:

  Which two service parameters are normally addressed in a Service Level Agreement? (Choose two)

  A. call flows
  B. training material
  C. products supported
  D. days and hours of service
  C. products supported
  D. days and hours of service

• Question 156:

  To provide better service, a customer gives your Help Desk remote access privileges to their system. What are theses privileges known as?

  A. moral
  B. integral
  C. substantial
  D. confidential
  D. confidential

• Question 157:

  What is a best practice for managing risks and uncertainties?

  A. Make decisions based upon intuition.
  B. Manage strengths, weaknesses, opportunities, and threats.
  C. Refer to published service level agreements.
  D. Seek advice from your coworkers.
  B. Manage strengths, weaknesses, opportunities, and threats.

• Question 158:

  Acme Brick Company is experiencing significant growth and making rapid changes to its technology. The increased number of support calls has impacted service levels. To solve the problem, management is considering outsourcing, insourcing, or contracting for staff. In which situation should management choose the "contracting for staff" option?

  A. Management believes that call volumes will remain at the current levels for the next several years.
  B. Management believes that staffing loads have peaked and that things should slow down over the next two weeks.
  C. Management is uncertain as to the support headcounts that will be needed in the months ahead, but it is certain thatincrease are needed now.
  D. Management believes that dealing with support organization issues is distracting its attention and ability to deliver new business applications.
  C. Management is uncertain as to the support headcounts that will be needed in the months ahead, but it is certain thatincrease are needed now.

• Question 159:

  What are two ways to understand and value cultural difference ? (Choose two)

  A. take a course in cross-cultural studies
  B. take a course in business administration
  C. study the business practices in relation to the mission statement
  D. study the business practices of successful multinational business
  A. take a course in cross-cultural studies
  D. study the business practices of successful multinational business

• Question 160:

  What is the best way to get audience participation during a presentation?

  A. Ask the audience
  B. Distribute handouts to the audience.
  C. Show the audience slides.
  D. Tell the audience jokes.
  A. Ask the audience