HDI HD0-200 Online Practice Questions and Exam Preparation

HDI HD0-200 Online Questions & Answers

• Question 51:

  What are two ways for an HDSA to help develop a supportive and friendly work environment? (Choose 2) A. Agree with everything everyone says.

  B. Take exclusive responsibility for projects.
  C. Participate in and encourage communication.
  D. Demonstrate individual responsibility.
  C. Participate in and encourage communication.
  D. Demonstrate individual responsibility.

• Question 52:

  Which three are characteristics of a strategically-thinking help desk? (Choose three)

  A. Integrated focus.
  B. Transactional focus.
  C. Proactive focus.
  D. Information giving focus.
  E. Reactive focus.
  C. Proactive focus.
  D. Information giving focus.
  E. Reactive focus.

• Question 53:

  Which two business needs must be considered when allocating priorities? (Choose two)

  A. The impact on the business.
  B. The customers location.
  C. Service level agreement commitments.
  D. The customers status.
  A. The impact on the business.
  C. Service level agreement commitments.

• Question 54:

  Which three actions should be taken when implementing a change? (Choose three)

  A. Designing a change around existing staff capabilities.
  B. Testing the change in a controlled environment.
  C. Identification of potential risks.
  D. Seeking buy-in from stakeholders.
  B. Testing the change in a controlled environment.
  C. Identification of potential risks.
  D. Seeking buy-in from stakeholders.

• Question 55:

  What are the three most likely disadvantages of cross-functional teams? (Choose three)

  A. They may pull staff away from their normal duties.
  B. They may hinder interdepartmental rapport.
  C. They may be time consuming.
  D. Departmental managers may lose control.
  A. They may pull staff away from their normal duties.
  C. They may be time consuming.
  D. Departmental managers may lose control.

• Question 56:

  What are two components of a network? (Choose two)

  A. Hub.
  B. Remote support.
  C. Ping.
  D. Router.
  A. Hub.
  D. Router.

• Question 57:

  A customer calls and cannot print anything. The help desk does not know if the cause of the problem is at the desktop, printer, or network. Which is the best question to ask? (Choose 1)

  A. What application are you trying to print from?
  B. Can anyone else print to the printer?
  C. Is your printer LAN connected?
  D. Is your printer networked?
  B. Can anyone else print to the printer?

• Question 58:

  What are the two key benefits of self help technology? (Choose 2)

  A. It reduces the need for technical support staff.
  B. It educates customers.
  C. It allows for longer wrap-up time.
  D. It reduces calls in to the help desk.
  B. It educates customers.
  D. It reduces calls in to the help desk.

• Question 59:

  What are two key reasons that can cause a team to fail? (Choose two)

  A. The team is cross-functional.
  B. The team lacks management support.
  C. The team has clear objectives.
  D. The team has multiple locations.
  E. The team has insufficient time allocated for team activities.
  B. The team lacks management support.
  E. The team has insufficient time allocated for team activities.

• Question 60:

  What are three things to consider when determining new help desk equipment requirements? (Choose three)

  A. The expected call volume.
  B. The budget available for new equipment.
  C. The number of expected help desk personnel.
  D. The functionality advertised with the most popular systems.
  A. The expected call volume.
  B. The budget available for new equipment.
  C. The number of expected help desk personnel.