EMPS stores all of its configuration information in a Structured Query Language (SQL) format, such as MSSQL or Oracle.True or False?
A. TRUE
B. FALSE
How many steps are necessary to add a new ivr profile in EMPS?
A. One step: Click Add New IVR Profile. You can provision on the same screen.
B. One step: Use the Bulk Provisioning Tool (BPT) to generate the IVR Profile.
C. Two steps: Click Add New IVR Profile and then provision the IVR Profile.
D. Three steps: Click Add New IVR Profile, then provision it, and then click on Deploy.
Refering to the I-ServerXML log entry, what is the "CalledNum"?
A. The ANI that was called
B. The DNIS of the call
C. The Dialogic port the call landed on
D. The web server port the call landed on
Which process of EMPS communicates with the dispenser?
A. SPS A-Self-Service Provisioning Server
B. SPM A-Self-Service Provisioning Manager
C. SCI - Solution Control Interface
D. SCA - Self-Service Configuration Agent
Composer connects to Configuration Server on start-up for authentication of all Genesys GUI applications.
A. True
B. False
Which is the valid dialing mode for Outbound Contact campaigns when using GVP?
A. Predictive
B. Power GVP
C. Push Preview
D. Progresssive
Which is NOT a feature of a GVP In-Front of switch configuration?
A. Operator Hang up detect
B. Transfer caller entered data
C. Whisper to Agent
D. Treating missing DNIS
Which of the following GVP 8 components do NOT support High Availability?
A. MCP and CCP
B. Reporting Server
C. Resource Manager
D. SIP Server
E. None of the above. All of these components DO support high availability.
The IVR Server Client communicates with the IVR Server via __________.
A. http
B. IVR Server XML
C. Telera XML
D. VoiceXML
Where can you change how often the VAR Event Consolidator runs?
A. You cannot change how often VAR Event Consolidator runs
B. Within EMPS, under Servers, RPTR,
C. On the server running Genesys Studio, click on Build, Configure Reporting.
D. In the Windows Control Panel, Scheduled Task option
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