GCP-GCX Exam Details

  • Exam Code
    :GCP-GCX
  • Exam Name
    :Genesys Cloud CX Certified Professional - Consolidated
  • Certification
    :Genesys Certifications
  • Vendor
    :Genesys
  • Total Questions
    :191 Q&As
  • Last Updated
    :May 28, 2026

Genesys GCP-GCX Online Questions & Answers

  • Question 51:

    John received the wrong items in his online food order from a nearby restaurant. He contacted customer support by phone to seek assistance in resolving the issue.

    Despite being put on hold for a considerable time, he eventually connected with an agent who exhibited rudeness and denied any responsibility for the mistakes.

    The poor customer service was subsequently shared on social media and brought to your attention.

    As a quality service agent, which tool provided by Genesys Cloud CX can you utilize to gain a better understanding of John's customer service experience?

    A. Interaction recordings
    B. Written evaluations
    C. Reviewing chat logs and emails
    D. Social media analytics

  • Question 52:

    Genesys Cloud CX ACD assigns interactions to the most appropriate agent available.

    Which of the following attributes is used to determine the best available agent? (Choose three.)

    A. Language skills
    B. Additional attribute ratings
    C. ACD skills
    D. Time since last ACD interaction
    E. Staffing requirements

  • Question 53:

    Which of the following add-on options are provided in Genesys Cloud CX? (Choose three.)

    A. Recording
    B. IVR
    C. Digital Channels
    D. Human Capital Management
    E. Workforce Engagement

  • Question 54:

    Which protocol is used to transport digitized audio?

    A. TLS
    B. TCP
    C. RTP over UDP
    D. SIP over UDP

  • Question 55:

    Organizations with Communicate licenses can set up basic IVR with inbound call flow.

    A. True
    B. False

  • Question 56:

    Which of following file formats are available to export a report? (Choose three.)

    A. .doc
    B. .xls
    C. .txt
    D. .docx
    E. .xlsx
    F. .pdf

  • Question 57:

    If you have not created any additional templates, you will have several default template options when creating a new script.

    These default templates are: (Choose four.)

    A. Blank Script
    B. Default Callback Script
    C. Default Inbound Script
    D. Default Outbound Script
    E. Collection Script Template
    F. Sales Script Template

  • Question 58:

    You have just added a new document to Genesys Cloud CX, and want everyone in the organization to have access to it.

    What must you do to ensure that users can find the document when needed?

    A. Add meaningful tags to the document.
    B. Add a priority of "High" to the document.
    C. Ensure that the document name is easy to search for.
    D. Number the document such that it appears on the top of the list.

  • Question 59:

    Which of the following is not a Quality Management feature?

    A. Evaluation Forms
    B. Policies
    C. Scheduling
    D. Interaction Recording

  • Question 60:

    Where do you add the list of IP or CIDR addresses which are allowed or denied access to an External or Phone Trunk?

    A. Availability
    B. SIP Access Control
    C. Outbound
    D. Calling

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