Number plan determines how many and which digits are necessary for call routing.
A. True
B. False
Correct Answer: A
Explanation: Number plan determines how many and which digits are necessary for call routing is a true statement. A number plan is a telecommunication scheme that assigns telephone numbers to subscribers and telephony endpoints in
Genesys Cloud CX. A number plan can also define various aspects of call routing, such as:
How many digits are required to dial a destination number Which digits are used to identify a country code, area code, or extension Which digits are used to access an outside line or an operator Which digits are used to indicate an
emergency number or a special service A number plan can be added or modified based on the organizational requirements in Genesys Cloud CX. A number plan can also be tested with the call simulator tool in Genesys Cloud CX.
What is the maximum limit for creating performance dashboards for private users?
A. 10
B. 15
C. 20
D. 25
Correct Answer: A
Explanation: The maximum limit for creating performance dashboards for private users is
10. A performance dashboard is a customizable view that shows real-time or historical data for various aspects of Genesys Cloud CX operations, such as queues, agents, interactions, etc. You can create performance dashboards for your
own use (private) or share them with other users (public). The limit for creating public performance dashboards is 50.
Which role is automatically assigned to a new user?
A. User
B. Communicate - User
C. admin
D. employee
Correct Answer: B
Explanation: The role that is automatically assigned to a new user is Communicate - User. This role grants basic permissions for using Genesys Cloud CX features such as chat, email, phone calls, etc. This role also determines the license
type for the new user, which is Communicate - User license by default.
Jenny is monitoring five queues in real-time. She identifies one of the queues' Service Level percentage to be below the threshold level.
Which of the following will help her view specific information about the queue in real-time?
A. My Queues Activity
B. Queues Activity
C. Queue Performance
D. Performance Dashboard
Correct Answer: C
Explanation: Queue Performance is a view that can help Jenny view specific information about a queue in real-time. This view shows various metrics and details related to a queue's performance and service level, such as interactions waiting,
interactions interacting, longest waiting time, average speed of answer, etc. Jenny can select a queue from the list and see its current statistics in a graphical or tabular format.
You must define the phone configuration in Genesys Cloud CX to associate with a physical phone.
What binds the phone's settings in Genesys Cloud CX to a physical phone?
A. Phone model
B. Base settings
C. Phone name
D. Hardware ID (MAC address)
Correct Answer: D
Explanation: The hardware ID (MAC address) is what binds the phone's settings in Genesys Cloud CX to a physical phone. A hardware ID is a unique identifier for each network device, such as a phone. You can define the phone
configuration in Genesys Cloud CX by specifying various settings, such as phone name, phone model, base settings, line appearance, etc. However, to associate these settings with a physical phone, you need to enter the hardware ID of the
Which of the following is NOT a Genesys Cloud CX Collaborate feature?
A. Text Chat
B. AI Chat
C. Video Chat
D. Content Management
Correct Answer: B
Explanation: AI Chat is not a Genesys Cloud CX Collaborate feature. Collaborate is a feature that enables internal communication and collaboration among users within an organization using Genesys Cloud CX. Collaborate provides various features and functions for users to interact with each other in real time or asynchronously, such as: Text Chat Video Chat Content Management Group Messaging Presence Indicators AI Chat is a feature that enables external communication and automation using artificial intelligence (AI) powered chatbots or voicebots. AI Chat provides various features and functions for customers to interact with chatbots or voicebots using natural language processing (NLP) and machine learning (ML), such as: Intent Recognition Entity Extraction Sentiment Analysis Conversation Flow Knowledge Base References: https://help.mypurecloud.com/articles/collaborate-overview/ https://help.mypurecloud.com/glossary/ai-chat/
Question 57:
The license used by a user is determined by the permissions enabled in the roles assigned to that user.
A. True
B. False
Correct Answer: A
Explanation: The license used by a user is determined by the permissions enabled in the roles assigned to that user. Genesys Cloud CX offers different types of licenses with different levels of access and functionality. Each license
corresponds to a set of permissions that enable or disable certain features within Genesys Cloud CX. When a user is assigned a role, they inherit the permissions associated with that role, which in turn determines their license type.
You have just added a new document to Genesys Cloud CX, and want everyone in the organization to have access to it.
What must you do to ensure that users can find the document when needed?
A. Add meaningful tags to the document.
B. Add a priority of "High" to the document.
C. Ensure that the document name is easy to search for.
D. Number the document such that it appears on the top of the list.
Correct Answer: A
Explanation: Adding meaningful tags to the document is what you must do to ensure that users can find the document when needed after you have added a new document to Genesys Cloud CX Collaborate Workspace. Tags are keywords or
phrases that describe the content or purpose of a document in Workspace. Tags help users to find documents faster and easier by using filters or search queries based on tags. You can add tags to a document when you create or edit it in
Sam wants to install the reporting app on his iPad to access metrics.
Which of the following apps does he need to install?
A. Genesys Cloud CX Admin
B. Genesys Cloud CX User
C. Genesys Cloud CX Reporting
D. Genesys Cloud CX Supervisor
Correct Answer: D
Explanation: Genesys Cloud CX Supervisor is the app that Sam needs to install on his iPad to access metrics in Genesys Cloud CX Performance menu. Genesys Cloud CX Supervisor is a mobile app that allows supervisors to monitor real-time and historical metrics about their contact center performance and activities in Genesys Cloud CX. Genesys Cloud CX Supervisor can help supervisors manage and improve various aspects of their contact center, such as: Agent performance Queue performance Interaction quality Customer satisfaction Workforce management Genesys Cloud CX Supervisor allows supervisors to access metrics on their iPad by providing various features, such as: Dashboards: Supervisors can view real-time metrics about agents, queues, skills, interactions, and flows on customizable dashboards. Reports: Supervisors can view historical data about agents, queues, skills, interactions, flows, and outcomes on predefined reports. Alerts: Supervisors can receive notifications about important events or issues that affect their contact center performance or activities. Coaching: Supervisors can provide feedback or guidance to agents based on their performance or activities. References: https://help.mypurecloud.com/articles/about-genesys-cloud-supervisor/ https://help.mypurecloud.com/articles/install-genesys-cloud-supervisor/
Question 60:
Profiles can contain various types of information about people in the organization.
Why it is essential to have employees complete their profile information?
A. Searches performed in the Genesys Cloud CX suite use information in the profile to return appropriate results.
B. The education information can be verified against the human resources database.
C. The profile information can be used to keep Linkedin details updated.
D. When employees have free time, they can review biographies of their peers.
It is essential to have employees complete their profile information because searches performed in the Genesys Cloud CX suite use information in the profile to return appropriate results. Profiles can contain various types of information about
people in the organization, such as name, title, department, location, skills, biography, etc. These information can help users find and connect with other users within Genesys Cloud CX.
Nowadays, the certification exams become more and more important and required by more and more enterprises when applying for a job. But how to prepare for the exam effectively? How to prepare for the exam in a short time with less efforts? How to get a ideal result and how to find the most reliable resources? Here on Vcedump.com, you will find all the answers. Vcedump.com provide not only Genesys exam questions, answers and explanations but also complete assistance on your exam preparation and certification application. If you are confused on your GCP-GCX exam preparations and Genesys certification application, do not hesitate to visit our Vcedump.com to find your solutions here.