Genesys Genesys Certifications GCP-GC-ADM Questions & Answers

• Question 31:

  By Default, Line recording is disabled.

  A. True

  B. False

  Correct Answer: A

  Reference: https://help.mypurecloud.com/articles/enable-line-recording/

• Question 32:

  The deviation from the forecast versus the real time can be monitored in the best way through

  A. Real time adherence

  B. Historical adherence

  C. Intraday monitoring

  D. View Agent schedule

  Correct Answer: A

  Reference:

  https://genbin.genesys.com/old/resources/brochures/genesys-workforce-managment- brochure.pdf

• Question 33:

  Select the applicable options for Genesys Cloud Architect. (Choose three.)

  A. Play pre-recorded messages

  B. Convert text to speech

  C. Configure queues

  D. Configure skills

  E. Receive and route calls

  Correct Answer: ABC

  Reference: https://help.mypurecloud.com/articles/architect-features/

• Question 34:

  What is the recommended way to create a .csv file?

  A. Use a text editor, such as Notepad, to create your .csv files

  B. Create a spreadsheet and export it as a .csv file

  C. Use a word processing application, such as Microsoft Word, to create your .csv files

  D. Use a .csv application to create .csv files

  Correct Answer: D

  Reference: https://help.mypurecloud.com/articles/prepare-source-csv-file/

• Question 35:

  Recording Policies can be configured for what type(s) of contact(s)?

  A. Call

  B. Chat

  C. Email

  D. Message

  E. All of the above

  Correct Answer: A

• Question 36:

  Which definition matches the After Call Work option Mandatory, Time-boxed?

  A. The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately if performing After Call Work.

  B. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.

  C. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.

  D. The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.

  Correct Answer: B

  Reference: https://help.mypurecloud.com/articles/configure-call-work-settings/

• Question 37:

  ABC Corporation plans to purchase the Genesys Cloud Contact Center solution from Genesys to meet their requirement for unlimited multi-channel interaction routing. Which would be the right license level for them to purchase?

  A. Genesys Cloud 1

  B. Genesys Cloud 2

  C. Genesys Cloud 3

  D. Collaborate

  E. Communicate

  Correct Answer: C

• Question 38:

  What is a DNC list?

  A. A DNC list causes records to be presented to be preview dialed, regardless of the dialing mode.

  B. A DNC list is another name for a contact list.

  C. A DNC list is a table containing high-priority numbers that should be dialed using preview mode.

  D. A DNC list is a table containing phone numbers that a campaign should never dial.

  Correct Answer: C

• Question 39:

  When Enable Calls is turned on for a Group, Genesys Cloud routes interactions to all members either sequentially or randomly.

  A. True

  B. False

  Correct Answer: B

  Reference: https://help.mypurecloud.com/articles/configure-a-group-phone-number/

• Question 40:

  What is the Alerting Timeout with regard to Queue configuration?

  A. This is how long the interaction will alert before disconnecting

  B. This is how long the agent has to complete after call work

  C. This is how long the interaction will wait to begin alerting the agent

  D. This is how long the interaction will alert before timing out and setting the agent's status to Not Responding

  Correct Answer: C