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Genesys GCP-GC-ADM Online Practice Questions and Exam Preparation

GCP-GC-ADM Exam Details

  • Exam Code
    :GCP-GC-ADM
  • Exam Name
    :Genesys Cloud Certified Professional - Contact Center Admin
  • Certification
    :Genesys Certifications
  • Vendor
    :Genesys
  • Total Questions
    :60 Q&As
  • Last Updated
    :May 28, 2026

Genesys GCP-GC-ADM Online Questions & Answers

  • Question 31:

    Recording Policies can be configured for what type(s) of contact(s)?

    A. Call
    B. Chat
    C. Email
    D. Message
    E. All of the above

  • Question 32:

    Which of the following components can be added to scripts? (Choose all that applies.)

    A. Visual Basic Control
    B. Text
    C. Call Flow
    D. Checkbox
    E. Web Page
    F. Image

  • Question 33:

    Put the steps below in the correct order to successfully complete the Calibration process: 1.Evaluate the interactions 2.Discuss the calibration results 3.Record interactions based on Policies 4.Take action on calibration results 5.Select and assign interactions for calibration

    A. 3, 5, 4, 2, 1
    B. 3, 5, 1, 4, 2
    C. 3, 5, 1, 2, 4
    D. 3, 4, 5, 2, 1

  • Question 34:

    Which option provides the ability for an email interaction to be interrupted by voice?

    A. Admin>Contact Center>Utilization
    B. Admin>Contact Center>ACD Skills
    C. Admin>Routing>Emergencies
    D. Admin>Routing>Disconnect Interactions

  • Question 35:

    What additional functionality will your business have by setting up and using ACD Messaging in your contact center?

    A. The ability to receive and route specific tweets to agents so that they can respond to those tweets
    B. The ability to create and manage a Facebook page
    C. The ability to have agents spontaneously post information about your business to Twitter, Facebook, and other social media outlets
    D. The ability for customers to access their accounts via social media channels

  • Question 36:

    What does it imply when a campaign does not dial a list of telephone numbers?

    A. They are in the DNC list
    B. The call went unanswered
    C. Unable to reach the customer
    D. The telephone number is wrong

  • Question 37:

    What is a DNC list?

    A. A DNC list causes records to be presented to be preview dialed, regardless of the dialing mode.
    B. A DNC list is another name for a contact list.
    C. A DNC list is a table containing high-priority numbers that should be dialed using preview mode.
    D. A DNC list is a table containing phone numbers that a campaign should never dial.

  • Question 38:

    Which definition matches the ACD Evaluation Method Best Available Skills?

    A. Looks for the first available agent and ignores any skill requirements
    B. Matches the interaction to the first available agent who has all of the requested skills
    C. Evaluates the first 100 agents to find the agent with the highest average proficiency rating. The average is calculated using the agent's proficiency rating for each of the requested skills

  • Question 39:

    When Enable Calls is turned on for a Group, Genesys Cloud routes interactions to all members either sequentially or randomly.

    A. True
    B. False

  • Question 40:

    A system that routes interactions based on an algorithm which determines the best available agent for an interaction

    A. Architect
    B. Automatic Call Distribution
    C. Call Routing
    D. Scheduling

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