Genesys GCP-GC-ADM Online Practice Questions and Exam Preparation

Genesys GCP-GC-ADM Online Questions & Answers

• Question 21:

  What process helps you to standardize call evaluations of contact center agents by comparing multiple reviews of the same call or interaction?

  A. Scoring
  B. Monitoring
  C. Calibration
  D. Evaluation
  C. Calibration

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  Explanation/Reference:

  Reference: https://help.mypurecloud.com/articles/calibration-overview/

• Question 22:

  Several people have complained that they try to join a group chat and they can't find the group in a search. What is the most likely reason?

  A. The group is in the wrong Organization
  B. Group chat is only available to administrators
  C. The group is set to members only and they are not members of the group
  D. The group is set to public
  A. The group is in the wrong Organization

• Question 23:

  Where are Genesys Cloud call recordings stored?

  A. Recording Management
  B. Cloud
  C. Web Service
  D. AWS Cloud
  B. Cloud

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  Explanation/Reference:

  Reference: https://help.mypurecloud.com/articles/recording-in-genesys-cloud/

• Question 24:

  How many types of flows are supported by Architect?

  A. 5
  B. 6
  C. 7
  D. 8
  A. 5

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  Explanation/Reference:

  Reference: https://developer.genesys.cloud/api/rest/v2/architect/flows

• Question 25:

  Which of the following are components of Genesys Cloud Reporting and Analytics? (Choose three.)

  A. Reports
  B. Dynamic Views
  C. Dashboard
  D. Interaction
  A. Reports
  C. Dashboard
  D. Interaction

• Question 26:

  Your contact center wants to track the outcome of calls and chats. What can be configured within Genesys Cloud to provide this functionality?

  A. Account Codes
  B. Wrap-up Codes
  C. Resolution Codes
  D. Status
  B. Wrap-up Codes

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  Explanation/Reference:

  Reference: https://help.mypurecloud.com/articles/specify-wrap-codes/

• Question 27:

  ABC Corporation plans to purchase the Genesys Cloud Contact Center solution from Genesys to meet their requirement for unlimited multi-channel interaction routing. Which would be the right license level for them to purchase?

  A. Genesys Cloud 1
  B. Genesys Cloud 2
  C. Genesys Cloud 3
  D. Collaborate
  E. Communicate
  C. Genesys Cloud 3

• Question 28:

  If you navigate away from the page without saving the Script, you will not lose any work you have completed.

  A. True
  B. False
  A. True

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  Explanation/Reference:

  Reference: https://help.mypurecloud.com/articles/create-script/

• Question 29:

  The deviation from the forecast versus the real time can be monitored in the best way through

  A. Real time adherence
  B. Historical adherence
  C. Intraday monitoring
  D. View Agent schedule
  A. Real time adherence

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  Explanation/Reference:

  Reference:

  https://genbin.genesys.com/old/resources/brochures/genesys-workforce-managment- brochure.pdf

• Question 30:

  Select the categories of ACD skills which can be added to a user or interaction. (Choose two.)

  A. Language
  B. Roles
  C. Skills
  D. Queue
  A. Language
  C. Skills

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  Explanation/Reference:

  Reference: https://help.mypurecloud.com/articles/add-acd-skill-language-user/