Salesforce FIELD-SERVICE-CONSULTANT Online Practice Questions and Exam Preparation

Salesforce FIELD-SERVICE-CONSULTANT Online Questions & Answers

• Question 81:

  Universal Containers (UC) wants to track all customer work requests. UC has no requirement to track where the work originated from, but does need the requests tied to the customer's account. What should a Consultant recommend to track these work requests?

  A. Cases Only
  B. Cases, Work Orders, and Tasks
  C. Work Orders and Cases
  D. Work Orders only
  C. Work Orders and Cases

• Question 82:

  Universal Containers (UC) wants to ensure that Technicians enter required information only once when completing Work Orders on the Salesforce Field Service mobile app. The information entered by Technicians needs to also update the Service Appointment and the Case that are associated to the Work Order.

  What should a Consultant leverage to ensure the right data is captured from the Salesforce Field Service mobile app?

  A. Quick Actions that launch a Flaw on Cases, Work Orders and Service Appointments with required fields.
  B. Process Builder on Case to update the Service Appointment and Work Order.
  C. Quick Action on the Work Order that launches a Flow to update the Work Order, Case, and Service Appointment.
  D. Lightning Component with required fields to update the Case, Work Order and Service Appointment.
  C. Quick Action on the Work Order that launches a Flow to update the Work Order, Case, and Service Appointment.

• Question 83:

  Universal Containers wants to ensure that Service Appointments are only assigned to Active Resources. Which configuration should a Consultant recommend for the Scheduling Policy?

  A. Match Fields
  B. Preferred Resources
  C. Match Boolean
  D. Required Resources.
  C. Match Boolean

• Question 84:

  Universal Containers has dispatchers who can set up new territories, define new schedule policies, and control settings on the Gantt chart.

  In addition to Field Service Lightning Dispatcher Permissions and the Field Service Lightning Dispatcher License, which permissions should a Consultant assign to the dispatchers'7

  A. Field Service Lightning Admin Permissions
  B. Field Service Lightning Mobile License
  C. Field Service Lightning Standard Permissions
  D. Field Service Lightning Scheduling License
  C. Field Service Lightning Standard Permissions

• Question 85:

  Which two features on the Dispatcher Console should the Consultant use to visualize Rule Violating Service Appointments? Choose 2 answers

  A. Color Palettes
  B. Gantt
  C. Gantt Map
  D. Appointment List
  B. Gantt
  D. Appointment List

• Question 86:

  Universal Containers's (UC) Technicians use the iOS Salesforce Field Service mobile app to track Service Appointments. UC requires some customers to sign their Service Reports when work is completed. The majority of UC's customers receive a Service Report without signature capture.

  How should a Consultant configure Salesforce Field Service to support customer signatures?

  A. Build a Flow on the Service Appointment record.
  B. Install an AppExchange eSignature solution.
  C. Generate a Service Report with a Signature Type.
  D. Supply each Service Technician with a portable printer.
  B. Install an AppExchange eSignature solution.

• Question 87:

  Optimization for the Midwest is set to automatically run each night for the next three days. The dispatcher has noticed that the optimizer is leaving many service appointments unscheduled and has asked the consultant to troubleshoot the

  issue.

  The consultant noticed that the optimization service run time per service appointment is set to low in field service settings.

  Which two conditions should make the consultant consider setting the optimizer too high?

  Choose 2 answers

  A. The scheduling policy used field is blank
  B. The scheduling policy is producing too many candidates that qualify for each service appointment
  C. Most service appointment have the same priority
  D. The calculate travel and breaks field service setting is disabled for the service resource availability work rule.
  B. The scheduling policy is producing too many candidates that qualify for each service appointment
  C. Most service appointment have the same priority

• Question 88:

  Each container consists of multiple parts that are tracked by Asset records. Universal Container's customers usually wait until several parts need service before requesting a Technician come on-site to save money on service charges. How should a Consultant configure Salesforce Field Service to track the work performed?

  A. Create a Work Order and Work Order Line Item for each Asset being serviced.
  B. Create a Work Type to automatically create relevant line items for each Asset.
  C. Create a Work Type and Work Order for each Asset being serviced.
  D. Create a Work Order for all Assets being serviced and a Work Order Line Item for each Product Consumed.
  A. Create a Work Order and Work Order Line Item for each Asset being serviced.

• Question 89:

  Universal Containers provides maintenance and emergency services to its customers.

  Sending Technicians to emergency calls during the day causes long travel times and reduces the number of appointments that a Technician can complete.

  Which feature should the Consultant use to reduce travel time and increase Technician productivity?

  A. Reschedule Appointment
  B. Fill-in Schedule
  C. Resource Schedule Optimization
  D. Fix Overlaps
  C. Resource Schedule Optimization

• Question 90:

  Universal Containers has implemented a flow that allows technicians to replace faulty or damaged assets directly from within the field service lightning mobile app. Once a replacement has been made, where can the asset relationship s be viewed?

  A. Both the primary assets and related assets related lists on the assets object
  B. Only the primary assets related list on the assets object
  C. Both the primary assets and related assets related lists on the work order object
  D. Only the primary assets related list on the work order object
  B. Only the primary assets related list on the assets object