EXIN EX0-117 Online Practice Questions and Exam Preparation

EXIN EX0-117 Online Questions & Answers

• Question 81:

  Which process will perform risk analysis and review of all suppliers and contracts on a regular basis?

  A. The service level management
  B. The IT service continuity management
  C. The service catalogue management
  D. The supplier management
  D. The supplier management

• Question 82:

  What is the BEST description of an operational level agreement (OLA)?

  A. An agreement between the service provider and another part of the same organization
  B. An agreement between the service provider and an external organization
  C. A document that describes to a customer how services will be operated on a day-to-day basis
  D. A document that describes business services to operational staff
  A. An agreement between the service provider and another part of the same organization

• Question 83:

  At which stage of the service lifecycle should the processes necessary to operate a new service be defined?

  A. Service design: Design the processes
  B. Service strategy: Develop the offerings
  C. Service transition: Plan and prepare for deployment
  D. Service operation: IT operations management
  A. Service design: Design the processes

• Question 84:

  Which one of the following is it the responsibility of supplier management to negotiate and agree?

  A. Service level agreements (SLAs)
  B. Third-party contracts
  C. The service portfolio
  D. Operational level agreements (OLAs)
  B. Third-party contracts

• Question 85:

  Which of the following activities would be performed by a process manager?

  1.

  Monitoring and reporting on process performance

  2.

  Identifying improvement opportunities

  3.

  Appointing people to required roles

  A. All of the above
  B. 1 and 3 only
  C. 1 and 2 only
  D. 2 and 3 only
  A. All of the above

• Question 86:

  Which one of the following statements BEST describes a definitive media library (DML)?

  A. A secure location where definitive hardware spares are held
  B. A secure library where definitive authorized versions of all media configuration items (CIs) are stored and protected
  C. A database that contains definitions of all media CIs
  D. A secure library where definitive authorized versions of all software and back-ups are stored and protected
  B. A secure library where definitive authorized versions of all media configuration items (CIs) are stored and protected

• Question 87:

  Which one of the following is NOT an objective of problem management?

  A. Minimizing the impact of incidents that cannot be prevented
  B. Preventing problems and resulting incidents from happening
  C. Eliminating recurring incidents
  D. Restoring normal service operation as quickly as possible
  D. Restoring normal service operation as quickly as possible

• Question 88:

  In which of the following areas would ITIL complementary guidance provide assistance?

  1.

  Adapting best practice for specific industry sectors

  2.

  Integrating ITIL with other operating models

  A. Both of the above
  B. Neither of the above
  C. Option 1 only
  D. Option 2 only
  A. Both of the above

• Question 89:

  Which of the following CANNOT be provided by a tool?

  A. Knowledge
  B. Information
  C. Wisdom
  D. Data
  C. Wisdom

• Question 90:

  Which of the following BEST describes partners' in the phrase people, processes, products and partners"?

  A. Suppliers, manufacturers and vendors
  B. Customers
  C. Internal departments
  D. The facilities management function
  A. Suppliers, manufacturers and vendors