EXIN EX0-117 Online Practice Questions and Exam Preparation

EXIN EX0-117 Online Questions & Answers

• Question 71:

  Which one of the following does service metrics measure?

  A. Functions
  B. Maturity and cost
  C. The end-to-end service
  D. Infrastructure availability
  C. The end-to-end service

• Question 72:

  Which one of the following is the BEST description of a relationship in service asset and configuration management?

  A. Describes the topography of the hardware
  B. Describes how the configuration items (CIs) work together to deliver the services
  C. Defines which software should be installed on a particular piece of hardware
  D. Defines how version numbers should be used in a release
  B. Describes how the configuration items (CIs) work together to deliver the services

• Question 73:

  Which one of the following would be the MOST useful in helping to define roles and responsibilities in an organizational structure?

  A. RACI model
  B. Incident model
  C. Continual service improvement (CSI) approach
  D. The Deming Cycle
  A. RACI model

• Question 74:

  Which of the following processes are performed by the service desk?

  1.

  Capacity management

  2.

  Request fulfillment

  3.

  Demand management

  4.

  Incident management

  A. All of the above
  B. 3 and 4 only
  C. 2 and 4 only
  D. 2 only
  C. 2 and 4 only

• Question 75:

  Remediation planning is BEST described in which of the following ways?

  A. Planning how to recover the cost of a change
  B. Planning the steps required to be taken if a change is unsuccessful
  C. Planning how to compensate a user for a failed change
  D. Planning how to advise the change requestor of a failed change
  B. Planning the steps required to be taken if a change is unsuccessful

• Question 76:

  Which of these should a change model include?

  1.

  The steps that should be taken to handle the change

  2.

  Responsibilities; who should do what, including escalation

  3.

  Timescales and thresholds for completion of the actions

  4.

  Complaints procedures

  A. 1, 2 and 3 only
  B. All of the above
  C. 1 and 3 only
  D. 2 and 4 only
  A. 1, 2 and 3 only

• Question 77:

  The definitive media library is the responsibility of:

  A. Facilities management
  B. Access management
  C. Request fulfillment
  D. Service asset and configuration management
  D. Service asset and configuration management

• Question 78:

  Why are public frameworks, such as 1TIL, attractive when compared to proprietary knowledge?

  A. Proprietary knowledge may be difficult to adopt, replicate or transfer since it is often undocumented
  B. Public frameworks are always cheaper to adopt
  C. Public frameworks are prescriptive and tell you exactly what to do
  D. Proprietary knowledge has been tested in a wide range of environments
  A. Proprietary knowledge may be difficult to adopt, replicate or transfer since it is often undocumented

• Question 79:

  Which one of the following generates demand for services?

  A. Infrastructure trends
  B. Patterns of business activity (PBA)
  C. Cost of providing support D. Service level agreements (SLA)
  B. Patterns of business activity (PBA)

• Question 80:

  Which of the following is MOST concerned with the design of new or changed services?

  A. Change management
  B. Service transition
  C. Service strategy
  D. Service design
  D. Service design