EXIN EX0-117 Online Practice Questions and Exam Preparation

EXIN EX0-117 Online Questions & Answers

• Question 61:

  Which one of the following is an objective of service catalogue management?

  A. Negotiating and agreeing service level agreement
  B. Negotiating and agreeing operational level agreements
  C. Ensuring that the service catalogue is made available to those approved to access it
  D. Only ensuring that adequate technical resources are available
  C. Ensuring that the service catalogue is made available to those approved to access it

• Question 62:

  Which one of the following do major incidents require?

  A. Separate procedures
  B. Less urgency
  C. Longer timescales
  D. Less documentation
  A. Separate procedures

• Question 63:

  Which of the following statements about standard changes are CORRECT?

  1.

  The approach is pre-authorized

  2.

  The risk is usually low and well understood

  3.

  Details of the change will be recorded

  4.

  Some standard changes will be triggered by the request fulfilment process

  A. 1 only
  B. 2 and 3 only
  C. 1, 2 and 4 only
  D. All of the above
  D. All of the above

• Question 64:

  What should a service always deliver to customers?

  A. Applications
  B. Infrastructure
  C. Value
  D. Resources
  C. Value

• Question 65:

  Which process would ensure that utility and warranty requirements are properly addressed in service designs?

  A. Availability management
  B. Capacity management
  C. Design coordination
  D. Release management
  C. Design coordination

• Question 66:

  Which one of the following is the BEST definition of reliability?

  A. The availability of a service or component
  B. The level of risk that affects a service or process
  C. How long a service or configuration item (CI) can perform its function without failing
  D. How quickly a service or component can be restored to normal working order
  C. How long a service or configuration item (CI) can perform its function without failing

• Question 67:

  What are the categories of event described in the ITIL service operation book?

  A. Informational, scheduled, normal
  B. Scheduled, unscheduled, emergency
  C. Informational, warning, exception
  D. Warning, reactive, proactive
  C. Informational, warning, exception

• Question 68:

  Which of the following statements is CORRECT for every process?

  1.

  It delivers its primary results to a customer or stakeholder

  2.

  It defines activities that are executed by a single function

  A. Both of the above
  B. 1 only
  C. Neither of the above
  D. 2 only
  B. 1 only

• Question 69:

  The consideration of value creation is a principle of which stage of the service lifecycle?

  A. Continual service improvement
  B. Service strategy
  C. Service design
  D. Service transition
  B. Service strategy

• Question 70:

  In which of the following should details of a workaround be documented?

  A. The service level agreement (SLA)
  B. The problem record
  C. The availability management information system
  D. The IT service plan
  B. The problem record