EXIN EX0-117 Online Practice Questions and Exam Preparation

EXIN EX0-117 Online Questions & Answers

• Question 51:

  Which of the following is NOT a source of best practice?

  A. Standards
  B. Technology
  C. Academic research
  D. Internal experience
  B. Technology

• Question 52:

  Which one of the following is NOT part of the service design stage of the service lifecycle?

  A. Designing and maintaining all necessary service transition packages
  B. Producing quality, secure and resilient designs for new or improved services
  C. Taking service strategies and ensuring they are reflected in the service design processes and the service designs that are produced
  D. Measuring the effectiveness and efficiency of service design and the supporting processes
  A. Designing and maintaining all necessary service transition packages

• Question 53:

  The BEST description of an incident is:

  A. An unplanned disruption of service unless there is a backup to that service
  B. An unplanned interruption to service or a reduction in the quality of service
  C. Any disruption to service whether planned or unplanned
  D. Any disruption to service that is reported to the service desk, regardless of whether the service is impacted or not
  B. An unplanned interruption to service or a reduction in the quality of service

• Question 54:

  Which process has the following objective "Establish new or changed services into supported environments within the predicted cost, time and resource estimates"?

  A. Service strategy
  B. Service transition planning and support
  C. Service level management
  D. Change management
  B. Service transition planning and support

• Question 55:

  Which process would seek to understand levels of customer satisfaction and communicate what action plans have been put in place to deal with dissatisfaction?

  A. Availability management
  B. Capacity management
  C. Business relationship management
  D. Service catalogue management
  C. Business relationship management

• Question 56:

  What are customers of IT services who work in the same organization as the service provider known as?

  A. Strategic customers
  B. External customers
  C. Valued customers
  D. Internal customers
  D. Internal customers

• Question 57:

  Which process is responsible for discussing reports with customers showing whether services have met their targets?

  A. Continual service improvement
  B. Change management
  C. Service level management
  D. Availability management
  C. Service level management

• Question 58:

  Which of the following provide value to the business from service strategy?

  1.

  Enabling the service provider to have a clear understanding of what levels of service will make their customers successful

  2.

  Enabling the service provider to respond quickly and effectively to changes in the business environment

  3.

  Support the creation of a portfolio of quantified services

  A. All of the above
  B. 1 and 3 only
  C. 1 and 2 only
  D. 2 and 3 only
  A. All of the above

• Question 59:

  Which one of the following functions would be responsible for the management of a data centre?

  A. Technical management
  B. Service desk
  C. Application management
  D. Facilities management
  D. Facilities management

• Question 60:

  Which stage of the change management process deals with what should be done if the change is unsuccessful?

  A. Remediation planning
  B. Categorization
  C. Prioritization
  D. Review and close
  A. Remediation planning