EXIN EX0-117 Online Practice Questions and Exam Preparation

EXIN EX0-117 Online Questions & Answers

• Question 41:

  Which of the following should be done when closing an incident?

  1.

  Check the incident categorization and correct it if necessary

  2.

  Check that the user is satisfied with the outcome

  A. 1 only
  B. Both of the above
  C. 2 only
  D. Neither of the above
  B. Both of the above

• Question 42:

  Which of the following are classed as stakeholders in service management?

  1.

  Customers

  2.

  Users

  3.

  Suppliers

  A. All of the above
  B. 1 and 3 only
  C. 1 and 2 only
  D. 2 and 3 only
  A. All of the above

• Question 43:

  Which of the following BEST describes a problem?

  A. An issue reported by a user
  B. The cause of two or more incidents
  C. A serious incident which has a critical impact to the business
  D. The cause of one or more incidents
  D. The cause of one or more incidents

• Question 44:

  What would you call the groups of people who have an interest in the activities, targets, resources and deliverables from service management?

  A. Employers
  B. Stakeholders
  C. Regulators
  D. Accreditors
  B. Stakeholders

• Question 45:

  Which one of the following is the BEST definition of an event?

  A. Any change of state that has significance for the management of a configuration item (CI) or IT service
  B. An unplanned interruption to an IT service or a reduction in the quality of an IT service
  C. The unknown cause of one or more incidents that have an impact on an IT service
  D. Reducing or eliminating the cause of an incident or problem
  A. Any change of state that has significance for the management of a configuration item (CI) or IT service

• Question 46:

  Which one of the following includes four stages called Plan, Do, Check and Act?

  A. The Deming Cycle
  B. The continual service improvement approach
  C. The seven-step improvement process
  D. The service lifecycle
  A. The Deming Cycle

• Question 47:

  Implementation of ITIL service management requires the preparation and planning of the effective and efficient use of "the four Ps." What are these four Ps?

  A. People, process, partners, performance
  B. Performance, process, products, problems
  C. People, process, products, partners
  D. People, products, perspective, partners
  C. People, process, products, partners

• Question 48:

  What type of baseline captures the structure, contents and details of the infrastructure and represents a set of items that are related to each other?

  A. Configuration baseline
  B. Project baseline
  C. Change baseline
  D. Asset baseline
  A. Configuration baseline

• Question 49:

  Which of the following is NOT an objective of service transition?

  A. To ensure that a service can be operated, managed and supported
  B. To provide training and certification in project management
  C. To provide quality knowledge and information about services and service assets
  D. To plan and manage the capacity and resource requirements to manage a release
  B. To provide training and certification in project management

• Question 50:

  Which one of the following would NOT involve event management?

  A. Intrusion detection
  B. Recording and monitoring environmental conditions in the data centre
  C. Recording service desk staff absence
  D. Monitoring the status of configuration items
  C. Recording service desk staff absence