EXIN EX0-117 Online Practice Questions and Exam Preparation

EXIN EX0-117 Online Questions & Answers

• Question 31:

  Which of the following statements BEST describes the aims of release and deployment management?

  A. To build, test and deliver the capability to provide the services specified by service design
  B. To ensure that each release package specified by service design consists of a set of related assets and service components
  C. To ensure that all changes can be tracked, tested and verified if appropriate
  D. To record and manage deviations, risks and issues related to the new or changed service
  A. To build, test and deliver the capability to provide the services specified by service design

• Question 32:

  Which of the following is the best definition of service management?

  A. The ability to keep services highly available to meet the business needs
  B. A set of specialized organizational capabilities for providing value to customers in the form of services
  C. A complete set of all the documentation required to deliver world class services to customers
  D. An internationally recognized methodology to provide valuable services to customers
  B. A set of specialized organizational capabilities for providing value to customers in the form of services

• Question 33:

  The effective management of risk requires specific types of action. Which of the following pairs of actions would be BEST to manage risk?

  A. Training in risk management for all staff and identification of risks
  B. Identification of risk, analysis and management of the exposure to risk
  C. Control of exposure to risk and investment of capital
  D. Training of all staff and investment of capital
  B. Identification of risk, analysis and management of the exposure to risk

• Question 34:

  Which of the following are managed by facilities management?

  1.

  Hardware within a data centre or computer room

  2.

  Applications

  3.

  Power and cooling equipment

  4.

  Recovery sites

  A. 1, 2 and 3 only
  B. All of the above
  C. 1, 3 and 4 only
  D. 1 and 3 only
  C. 1, 3 and 4 only

• Question 35:

  Which process would be used to compare the value that newer services have offered over those they have replaced?

  A. Availability management
  B. Capacity management
  C. Service portfolio management
  D. Service catalogue management
  C. Service portfolio management

• Question 36:

  Which reason describes why ITIL is so successful?

  A. The five ITIL volumes are concise
  B. It is not tied to any particular vendor platform
  C. It tells service providers exactly how to be successful
  D. It is designed to be used to manage projects
  B. It is not tied to any particular vendor platform

• Question 37:

  Which process would you MOST expect to be involved in the management of underpinning contracts?

  A. Change management
  B. Service catalogue management
  C. Supplier management
  D. Release and deployment management
  C. Supplier management

• Question 38:

  What would be the next step in the continual service improvement (CSI) model after?

  1.

  What is the vision?

  2.

  Where are we now?

  3.

  Where do we want to be?

  4.

  How do we get there?

  5.

  Did we get there?

  6.

  ?

  A. What is the return on investment (ROI)?
  B. How much did it cost?
  C. How do we keep the momentum going?
  D. What is the value on investment (VOI)?
  C. How do we keep the momentum going?

• Question 39:

  Which of the following identifies the purpose of design coordination?

  A. Provide a single point of control for all activities and processes within the service design stage of the lifecycle
  B. Ensuring all service designs have availability designed into them
  C. Designing of all the links between every service design process and all other processes in the service lifecycle
  D. Control of all supplier relationships from design right through to the production environment
  A. Provide a single point of control for all activities and processes within the service design stage of the lifecycle

• Question 40:

  Which one of the following are the two primary elements that create value for customers?

  A. Value on investment (VOI) and return on investment (ROI)
  B. Customer and user satisfaction
  C. Service requirements and warranty
  D. Resources and capabilities
  D. Resources and capabilities