EXIN EX0-117 Online Practice Questions and Exam Preparation

EXIN EX0-117 Online Questions & Answers

• Question 91:

  What body exists to support the authorization of changes and to assist change management in the assessment and prioritization of changes?

  A. The change authorization board
  B. The change advisory board
  C. The change implementer
  D. The change manager
  B. The change advisory board

• Question 92:

  What is the name of the group that should review changes that must be implemented faster than the normal change process?

  A. Technical management
  B. Emergency change advisory board
  C. Urgent change board
  D. Urgent change authority
  B. Emergency change advisory board

• Question 93:

  The addition, modification or removal of an authorized, planned or supported service or service component and its associated documentation is a definition of what?

  A. A change
  B. A change model
  C. A change request
  D. A change advisory board
  A. A change

• Question 94:

  Which of the following is service transition planning and support NOT responsible for?

  A. Prioritizing conflicts for service transition resources
  B. Coordinating the efforts required to manage multiple simultaneous transitions
  C. Maintaining policies, standards and models for service transition activities and processes
  D. Detailed planning of the build and test of individual changes
  D. Detailed planning of the build and test of individual changes

• Question 95:

  What are customers of an IT service provider who purchase services in terms of a legally binding contract known as?

  A. Strategic customers
  B. External customers
  C. Valued customers
  D. Internal customers
  B. External customers

• Question 96:

  Which of the following identify the purpose of business relationship management?

  1.

  To establish and maintain a business relationship between service provider and customer

  2.

  To identify customer needs and ensure that the service provider is able to meet

  A. Both of the above
  B. 1 only
  C. 2 only
  D. Neither of the above
  A. Both of the above

• Question 97:

  Service transition contains detailed descriptions of which processes?

  A. Change management, service asset and configuration management, release and deployment management
  B. Change management, capacity management event management, service request management
  C. Service level management, service portfolio management, service asset and configuration management
  D. Service asset and configuration management, release and deployment management, request fulfillment
  A. Change management, service asset and configuration management, release and deployment management

• Question 98:

  From the perspective of the service provider, who is the person or group that agrees their service targets?

  A. The user
  B. The customer
  C. The supplier
  D. The administrator
  B. The customer

• Question 99:

  Which of the following is the BEST reason for categorizing incidents?

  A. To establish trends for use in problem management and other IT service management (ITSM) activities
  B. To ensure service levels are met and breaches of agreements are avoided
  C. To enable the incident management database to be partitioned for greater efficiency
  D. To identify whether the user is entitled to log an incident for this particular service
  A. To establish trends for use in problem management and other IT service management (ITSM) activities

• Question 100:

  What is defined as the ability of a service, component or configuration item (CI) to perform its agreed function when required?

  A. Serviceability
  B. Availability
  C. Capacity
  D. Continuity
  B. Availability