EXIN EX0-115 Online Practice Questions and Exam Preparation

EXIN EX0-115 Online Questions & Answers

• Question 71:

  The contents of a service must be agreed between the service provider and the interested parties. Which aspect, as per ISO/IEC 20000-1 should be documented for each agreed service report?

  A. Cost
  B. Delivery method
  C. Formatting
  D. Purpose
  D. Purpose

• Question 72:

  Documentation is a substantial part of the evidence for Service Management What is a best practice relating to documentation?

  A. Documentation should be kept at least five years for auditing purposes.
  B. Documentation should be protected from damage due to IT related disasters.
  C. Documentation should be stored at a central place and be only accessible via procedures
  D. Documentation should refer to the requirements of ISO/EC 20000 for audit purposes.
  B. Documentation should be protected from damage due to IT related disasters.

• Question 73:

  One of the activities required for effective planning, coordination and evaluation of requested changes is assessing the impact and required resources. Which process or function is responsible for this activity?

  A. Change Management
  B. Configuration Management
  C. Release Management
  D. Service Desk
  A. Change Management

• Question 74:

  Which process has the intent to ensure that the available supply of processing power matches the business demands, both now and in the future?

  A. Availability management
  B. Budgeting and accounting for services
  C. Capacity management
  D. Service continuity management
  C. Capacity management

• Question 75:

  Which of the documents below should be available as evidence of Service management planning and operations?

  A. an Ishikawa (Fishbone) diagram
  B. policies and plans for service compliance
  C. risk and impact checklists
  D. work instructions for storage monitoring
  B. policies and plans for service compliance

• Question 76:

  When a new service is being planned Service Level Management (SLM) needs to ensure that existing performance levels of other IT services will not be unduly impacted. From which process will Service Level Management (SLM) require input?

  A. Availability Management
  B. Capacity Management Financial
  C. Management for IT Services
  D. IT Service Continuity Management
  B. Capacity Management Financial

• Question 77:

  In many organizations, management tasks or parts of those tasks are performed t>y third parties. Agreements are made with these parties that are expressed in contracts. What are these contracts called?

  A. Service Level Agreements (SLAs)
  B. Operational Level Contracts
  C. Service Contracts
  D. Underpinning Contracts
  C. Service Contracts

• Question 78:

  Which statement below is not a purpose of Supplier Management procedures?

  A. That business transactions between all parties are recorded
  B. That information on the performance of all suppliers can be observed and acted upon
  C. That it is made clear that the supplier cannot subcontract part of the delivered services to the Service Provider
  D. That the suppliers understand their obligation to the Service Provider
  C. That it is made clear that the supplier cannot subcontract part of the delivered services to the Service Provider

• Question 79:

  What is the objective of the maintain and improve the SMS stage (Act)?

  A. to improve the efficiency and effectiveness of the business
  B. to improve the efficiency and effectiveness of the processes
  C. to improve the efficiency and effectiveness of service provision
  D. to improve the efficiency and effectiveness of service support
  C. to improve the efficiency and effectiveness of service provision

• Question 80:

  What is the objective of the Security Management process?

  A. to manage information security effectively for critical services only
  B. to manage information security effectively for IT staff
  C. to manage information security effectively relating to the financial administration of service activities
  D. to manage information security effectively within all service activities
  D. to manage information security effectively within all service activities