EXIN EX0-115 Online Practice Questions and Exam Preparation

EXIN EX0-115 Online Questions & Answers

• Question 61:

  Quality Management Systems can assist organizations in enhancing what?

  A. Customer satisfaction
  B. ISO/EC 20000
  C. Relationship with third parties
  D. Supplier satisfaction
  A. Customer satisfaction

• Question 62:

  What is an attribute of a Configuration item (CI)?

  A. An attribute provides information about the CI involved.
  B. An attribute is a CI that provides information to the processes.
  C. An attribute is a software package.
  D. An attribute is a label that is attached to a machine.
  A. An attribute provides information about the CI involved.

• Question 63:

  What is required for an implementation of IT Service Management to be successful?

  A. A top-down approach whereby the management of the organization strongly and visibly enforces the implementation
  B. Buy-in specifically from the levels in the organization which will be operationally involved in IT Service Management activities
  C. The appointment of a specialist department responsible for the development of the process structures
  D. The involvement and commitment of personnel at all levels in the organization from operational staff to top management
  D. The involvement and commitment of personnel at all levels in the organization from operational staff to top management

• Question 64:

  What is the contribution of Availability Management to the Service Level Management process?

  A. Availability Management provides information about the availability of the services being provided.
  B. Availability Management acts in consultation with users to determine the availability of IT services.
  C. Availability Management supplies data about the availability requirements of users.
  D. Availability Management ensures that a Service Level Agreement (SLA) is available for all users.
  A. Availability Management provides information about the availability of the services being provided.

• Question 65:

  What is the difference between a process owner and a process manager?

  A. a process owner is responsible for the effectiveness of the process and a process manager is responsible for the realization of the process
  B. a process owner is a director and a process manager is a manager
  C. a process owner must have a Manager's Certificate and a process manager must have a Practitioner's certificate
  D. a process owner will work directly with business leadership and the process manager only works within IT
  A. a process owner is responsible for the effectiveness of the process and a process manager is responsible for the realization of the process

• Question 66:

  The success and failure of Releases shall be measured. What is included in these measurements?

  A. The frequency and types of Releases
  B. The Incidents related to a Release in the period following a Release
  C. The Release dates
  D. The Request for Change (RFC)
  B. The Incidents related to a Release in the period following a Release

• Question 67:

  What has to be included in a well defined process?

  A. Expected outcomes
  B. Functions
  C. Statistical support
  D. Timelines
  A. Expected outcomes

• Question 68:

  What is an example of a Configuration item (CI)?

  A. Location of a server
  B. Name of the supplier of an Underpinning contract (UC)
  C. Serial number
  D. Service catalogue
  D. Service catalogue

• Question 69:

  What would increase the amount of detail in the Configuration Management Database (CMDB)?

  A. Increasing the scope of the CMDB
  B. Increasing the number of attributes of each Configuration Item (CI) in the CMDB
  C. Increasing the number of records in the CMDB
  D. Increasing the use of the CMDB
  B. Increasing the number of attributes of each Configuration Item (CI) in the CMDB

• Question 70:

  What defines Service Quality?

  A. A series of activities that can be assessed in advance by a provider and customer
  B. Achieving a 99.999% continuous level of availability
  C. Meeting stated customer requirements and expectations
  D. Providing a cost-effective service
  C. Meeting stated customer requirements and expectations