EXIN EX0-115 Online Practice Questions and Exam Preparation

EXIN EX0-115 Online Questions & Answers

• Question 51:

  Why is a Service management system required?

  A. To deliver a fit for purpose service that is aligned to the agreed customer requirements
  B. To guarantee that Service levels will be met in all circumstances
  C. To manage the financial costs of service delivery according to agreed budgets
  D. To satisfy the needs of legislative requirements across the world
  A. To deliver a fit for purpose service that is aligned to the agreed customer requirements

• Question 52:

  Which process has the objective to ensure that the available supply of processing power matches the business demands, both now and in the future?

  A. Availability Management
  B. Capacity Management Financial
  C. Management for IT Services
  D. IT Service Continuity Management
  B. Capacity Management Financial

• Question 53:

  What is a Known Error?

  A. A serious incident whose resolution is known
  B. A Problem that is resolved
  C. A Problem for which the cause and Workaround have been identified
  D. A Problem that cannot be matched
  C. A Problem for which the cause and Workaround have been identified

• Question 54:

  Which process or function is responsible for supplying first-line support and assistance in daily use of IT services'?

  A. Availability Management
  B. Incident Management
  C. Service Desk
  D. Service Level Management
  C. Service Desk

• Question 55:

  When implementing Service management, what is the recommended method to deliver the best possible service to meet a customer's business needs?

  A. All employees should have attended an IT service management Foundation course.
  B. Combine the best practices from ITIL?CobiTTM and Six Sigma?to meet the customer's business needs.
  C. Each service management process needs to have its own dedicated process manager.
  D. The Service management processes should meet the requirements in ISO/IEC 20000.
  D. The Service management processes should meet the requirements in ISO/IEC 20000.

• Question 56:

  What data is recorded when an incident is reported to the Service Desk?

  A. the name of the person reporting the Incident
  B. the name of the person handling the Problem
  C. the name of the person who approves the Request for Change (RFC)
  D. the names of persons who are authorized to implement Changes in the Configuration Management Database (CMDB)
  A. the name of the person reporting the Incident

• Question 57:

  What are the key contents of an IT Service Management system?

  A. A documented organizational and operational structure
  B. A software system for the ticket
  C. A software system to monitor the key performance indicators (KPIs)
  D. Systematic processes for ticket recording and follow-up only
  A. A documented organizational and operational structure

• Question 58:

  What other process is tightly related (e.g., share activities) to Business relationship management?

  A. Availability management
  B. Release and deployment management
  C. Service level management
  D. Service reporting
  C. Service level management

• Question 59:

  What is a best practice for Capacity Management?

  A. A Capacity plan documenting the actual performance and the expected requirements should be produced at least annually.
  B. Decisions about service provision should be based on cost effectiveness comparisons.
  C. The resilience of the infrastructure components should be measured and included in the Capacity plan.
  D. The Service Catalog should be maintained and kept up-to-date.
  A. A Capacity plan documenting the actual performance and the expected requirements should be produced at least annually.

• Question 60:

  Staff competencies and training needs shall be reviewed and managed. Why is this necessary?

  A. To enable employees to perform their role effectively
  B. To help staff to further their career
  C. To improve service reporting
  D. To reduce the operational cost of the organization
  A. To enable employees to perform their role effectively