EXIN EX0-100 Online Practice Questions and Exam Preparation

EXIN EX0-100 Online Questions & Answers

• Question 51:

  Where are activities documented with the aim of improving an IT service?

  A. Service Level Agreement (SLA)
  B. Service Catalogue
  C. Service Quality Plan (SQP)
  D. Service Improvement Program (SIP)
  D. Service Improvement Program (SIP)

• Question 52:

  Information and Communication Technologies (ICT) includes both Asset Management and Configuration Management. What is the difference between Asset Management and Configuration Management?

  A. Configuration Management makes an inventory of the Configuration Items and Asset Management registers them.
  B. Asset Management focuses exclusively on the book value and Configuration Management on the status of Configuration Items.
  C. Configuration Management is a component of Asset Management, so there are no differences between them.
  D. Asset Management monitors aspects such as depreciation and Configuration Management monitors aspects such as the relationships between the Configuration Items.
  D. Asset Management monitors aspects such as depreciation and Configuration Management monitors aspects such as the relationships between the Configuration Items.

• Question 53:

  Which of the following tasks is part of proactive Problem Management?

  A. making a change to resolve a problem
  B. analyzing trends
  C. managing Known Errors
  D. registering frequently occurring errors
  B. analyzing trends

• Question 54:

  Which ITIL process or which ITIL department has responsibilities that include distributing information to users?

  A. Change Management
  B. Incident Management
  C. Service Desk
  D. Customer Relationship Management
  C. Service Desk

• Question 55:

  Which ITIL process has the objective of helping to monitor the IT services by maintaining a logical model of the IT infrastructure and IT services?

  A. Capacity Management
  B. Change Management
  C. Configuration Management
  D. Financial Management for IT services
  C. Configuration Management

• Question 56:

  Which ITIL process aims to trace business-critical services for which supplementary emergency measures must be taken?

  A. IT Service Continuity Management
  B. Capacity Management
  C. Availability Management
  D. Problem Management
  A. IT Service Continuity Management

• Question 57:

  What is the term used for a situation derived from a series of incidents with the same characteristics?

  A. a Change Request
  B. a Known Error
  C. a Service Call
  D. a Problem
  D. a Problem

• Question 58:

  Changes are divided into categories. What criterion defines a category for a change?

  A. the sequence in which the change is made
  B. the speed with which the change is made
  C. the consequences of the change such as limited, substantial, significant, etc.
  D. the Request for Change number that the change is assigned
  C. the consequences of the change such as limited, substantial, significant, etc.

• Question 59:

  Which ITIL process handles the implementation of the policy for access management and access to information systems?

  A. Availability Management
  B. Release Management
  C. Security Management
  D. Incident Management
  C. Security Management

• Question 60:

  Who decides the category of a change?

  A. the customer
  B. the Service Desk
  C. the Problem Manager
  D. the Change Manager
  D. the Change Manager