EXIN EX0-100 Online Practice Questions and Exam Preparation

EXIN EX0-100 Online Questions & Answers

• Question 41:

  Which ITIL process manager requires a report specifying the duration of an interruption of a Configuration Item?

  A. Availability Manager
  B. Problem Manager
  C. Service Level Manager
  D. Incident Manager
  A. Availability Manager

• Question 42:

  What does the term 'detail level' mean in the context of the Configuration Management Database (CMDB)?

  A. the relationship between the different Configuration Items
  B. the depth of the database structure
  C. the location of the Configuration Item
  D. the quantity of stored Configuration Items
  B. the depth of the database structure

• Question 43:

  Which of the following statements about the Service Catalogue is correct?

  A. It describes only those services that are also included in the Service Level Agreement (SLA).
  B. It can be used instead of an SLA.
  C. It is necessary in order to draw up an SLA.
  D. It describes all services that can be supplied by the IT management organization.
  D. It describes all services that can be supplied by the IT management organization.

• Question 44:

  The spell check module of a word-processing software package contains a number of errors. The Development department has corrected these errors in a new version. Which process is responsible for ensuring this updated version is tested?

  A. Configuration Management
  B. Incident Management
  C. Problem Management
  D. Release Management
  D. Release Management

• Question 45:

  When implementing a new version of an application both Change Management and Release Management are involved. What is the responsibility of the Change Management process here?

  A. Change Management has the executive task in this phase.
  B. Change Management must check whether the new application functions properly.
  C. Change Management plays a coordinating role in this phase.
  D. Change Management draws up the change request for this.
  C. Change Management plays a coordinating role in this phase.

• Question 46:

  Which ITIL process is responsible for creating the cost agreements for extra support of the Service Desk?

  A. Incident Management
  B. Availability Management
  C. Financial Management for IT Services
  D. Service Level Management
  D. Service Level Management

• Question 47:

  Which of the following describes the basic concept of Integrity in the Security Management process?

  A. the capacity to verify the correctness of the data
  B. the correctness of the data
  C. access to the data at any moment
  D. protection of the data against unauthorized access and use
  B. the correctness of the data

• Question 48:

  Which ITIL process is responsible for handling an application for a new workstation according to a standard working method?

  A. Service Desk
  B. Service Level Management
  C. Incident Management D. Change Management
  D

• Question 49:

  What is a request to replace something within the IT infrastructure called?

  A. Request for Change
  B. Replacement Request
  C. Request for Release
  D. Service Request
  A. Request for Change

• Question 50:

  What aspects would you not expect to see in a Service Level report designed for the customer?

  A. the level of availability realised and the time not available per period
  B. the percentage of incidents that was resolved within the target
  C. the successful and reverted Changes during a specific period
  D. the average utilization level of the Service Desk
  D. the average utilization level of the Service Desk