EXIN EX0-100 Online Practice Questions and Exam Preparation

EXIN EX0-100 Online Questions & Answers

• Question 21:

  In an organization, the purchasing department has relocated internally - not just the people, but also their IT resources. A Service Desk employee has been commissioned to relocate this department's workstations. In which ITIL process is this employee now playing a role?

  A. Problem Management
  B. Configuration Management
  C. Change Management
  D. Incident Management
  C. Change Management

• Question 22:

  What is the first activity when implementing a release?

  A. designing and building a release
  B. communicating and preparing the release
  C. compiling the release schedule
  D. testing a release
  C. compiling the release schedule

• Question 23:

  An organization plans on implementing a new network operating system. Before the actual implementation takes place, the plan of approach for achieving the implementation is discussed. Under whose leadership is this discussion held?

  A. the Service Manager
  B. the Network Manager
  C. the Change Manager
  D. the Service Level Manager
  C. the Change Manager

• Question 24:

  Software is checked for viruses before it goes into the Definitive Software Library (DSL).

  What ITIL process is responsible for ensuring that only virus-free software is put into the DSL?

  A. Release Management
  B. Configuration Management
  C. Capacity Management
  D. Application Management
  A. Release Management

• Question 25:

  Which ITIL process provides change proposals in order to eliminate structural errors?

  A. Security Management
  B. Problem Management
  C. IT Service Continuity Management
  D. Availability Management
  B. Problem Management

• Question 26:

  Release Management has distributed a defective Release. As a result, monthly invoicing has come to a standstill. This has very radical consequences for the business and has been reported as an incident. According to ITIL best practices, what should happen next?

  A. Problem Management will submit a Request for Change (RFC).
  B. Service Level Management will start a Service Improvement Program (SIP).
  C. Change Management will start a Post Implementation Review (PIR).
  D. Release Management will implement the back-out plan.
  D. Release Management will implement the back-out plan.

• Question 27:

  Which data, for a new Configuration item (CI), is recorded in the Configuration Management Database (CMDB)?

  A. the relationship to other Configuration Items
  B. the impact of the Configuration Item
  C. the Request for Change number for the Configuration Item
  D. repairs to the Configuration Item
  A. the relationship to other Configuration Items

• Question 28:

  What is the criterion used by Change Management in determining the category for a Request for Change?

  A. priority
  B. urgency
  C. impact
  D. content
  C. impact

• Question 29:

  What does Mean Time To Repair (MTTR) mean?

  A. average time between two consecutive incidents
  B. average downtime of a service
  C. average time of the breakdown-free period within a measured period
  D. average uptime of a service
  B. average downtime of a service

• Question 30:

  Which ITIL process is responsible for tracing the underlying cause of errors?

  A. Problem Management
  B. Security Management
  C. Capacity Management
  D. Incident Management
  A. Problem Management