Salesforce Salesforce others DEV-450 Questions & Answers

• Question 51:

  The sales team at Universal Containers wants an easy solution to gather customer requirements and share presentations with their customers.

  Which two actions should an administrator take to help the sales team achieve this goal? (Choose two.)

  A. Create opportunity teams for customers.

  B. Use Chatter files to share presentations.

  C. Add customers to libraries.

  D. Add customers to private Chatter group.

  Correct Answer: BD

• Question 52:

  Universal Containers has activated Web-to-Case on their corporate website. IT configured Auto-Response to thank the customer for logging the case and activated Assignment Rules based on the state (USA) in which the customer resides. Case ownership is therefore determined and routed to the corresponding queue ?North, South, East, or West. Customer Cases that do not meet the existing criteria should be assigned to Queue ?World.

  What solution will satisfy this requirement?

  A. Using a Trigger, change the owner of Cases outside the US to Queue ?World.

  B. In Case Support Settings, change Default Case Owner to Queue ?World.

  C. In an Active Case Flow, change the name of the Queue to World.

  D. Using a Workflow Rule, change the owner of new Cases outside the US to Queue ?World.

  Correct Answer: B

• Question 53:

  Which circumstance will prevent a system administrator from deleting a custom field?

  A. The field is used in a page layout.

  B. The field is used in a report.

  C. The field is part of a field dependency.

  D. The field is used in a workflow field update.

  Correct Answer: D

• Question 54:

  Which two statements are correct regarding an approval process? (Choose two.)

  A. An approval action defines the result of record approval or rejection.

  B. An assignment rule defines the approver for each process step.

  C. The approval history related list can be used to track the process.

  D. A delegated approver can reassign approval requests.

  Correct Answer: AC

• Question 55:

  At Universal Containers, the sharing model is set to private. Sales operations, legal, and accounting users all have the Standard User profile. A person from each department will assist the Account Executive in the sales process. The Sales operations and Accounting Reps need read/write access and legal needs read-only access to the Opportunity object.

  What should the Administrator do to ensure that each person has the correct access?

  A. Create a criteria-based opportunity sharing rule for each user.

  B. Assign a custom profile to the users that need access opportunities.

  C. Add the users to the opportunity team.

  D. Manually share the account record with each other.

  Correct Answer: B

• Question 56:

  Universal Containers uses web-to-case to convert support requests submitted through its website into cases. The support team would like Salesforce to automatically send an email containing password reset instructions to the customer when the case subject contains the words "forgot" and "password".

  What does the administrator need to configure to meet this requirement?

  A. Validation rule

  B. Auto-response rule

  C. Email-to-case

  D. Support settings

  Correct Answer: B

• Question 57:

  The administrator at Universal Containers will create a custom field to track a specific Tier 2 support user on a case record.

  What data type should be used when creating the custom field?

  A. Lookup filter

  B. Lookup relationship

  C. Formula

  D. Hierarchical relationship

  Correct Answer: B

• Question 58:

  Universal Containers needs to synchronize data between Salesforce and an external financial system. What should an administrator do to accomplish this?

  A. Use the Excel connector to export records from both systems into Excel.

  B. Use the data loader to upset Salesforce records into the financial system.

  C. Use an external ID field to match records between the systems.

  D. Use the data loader to match records between the systems.

  Correct Answer: C

• Question 59:

  What must an administrator do when creating a record type?

  A. Add the record type to the required user records.

  B. Assign the record type to the appropriate profiles.

  C. Create a new page layout for the record type.

  D. Set the field-level security for the record type.

  Correct Answer: B

• Question 60:

  A System Administrator wants to ensure that unique data is always input into a specific field. Which two field properties should be configured? (Choose two.)

  A. Default Value

  B. Required

  C. Unique

  D. Data Type

  Correct Answer: BC