Which three types of customization should be done on Activities (tasks and events)? (Choose three.)
A. Workflow Rules
B. Custom Fields
C. Validation Rules
D. Field tracking
E. Assignment Rules
Support agents at Universal Containers research solutions to customer issues by asking various subject matter experts (SMEs) at the company.
Which three features will allow Support Agents to quickly document the details of these meetings? (Choose three.)
A. Case groups
B. Workflow Email Alerts
C. Events
D. Case Comments
E. Case Feed
What should an administrator consider when setting up Case Feed?
A. Case Feed replaces the standard case detail page by default.
B. Case Feed requires the Service Cloud User feature license.
C. The Use Case Feed permission is automatically active for all profiles.
D. Chatter Feed tracking must be enabled for the case object.
Which three are Chatter features? (Choose three.)
A. Notes
B. Bookmarks
C. Recommendations
D. Feeds
E. Events
Which two can be done with a workflow field update action? (Choose two.)
A. Update the value of a field on a child object.
B. Change the record type of a record.
C. Apply a specific value to a field.
D. Select a formula field for a field update.
When the multiple currencies feature is enabled, what currency is used as the basis for all currency conversion rates?
A. Corporate currency
B. Active currency
C. Personal currency
D. Record currency
Which two are capabilities of the content delivery feature of Salesforce Content? (Choose two.)
A. Associate the content delivery with a Salesforce record.
B. Password protect content deliveries that contain sensitive data.
C. Customize the URL assigned to the content delivery.
D. Encrypt certain content delivery files.
What should be considered when configuring the lead conversation process? (Choose two.)
A. Custom lead fields can be mapped to custom object fields.
B. Roll-up summary lead fields can be mapped to custom contact fields.
C. Custom lead fields can be mapped to account, contact, and opportunity fields.
D. Standard lead fields are automatically converted to account, contact, and opportunity fields.
Universal Containers organization wide defaults for Leads object are set to private. What should a sales rep see when running a lead report with the All Leads filters?
A. Only leads visible based on the folder access.
B. All leads for which the sales reps have access.
C. Only leads owned by the sales rep.
D. All leads for which the running user of the report has access.
Universal Containers uses a custom field on the account object to capture the account credit status. The
sales team wants to display the account credit status on opportunities.
Which feature should a system administrator use to meet this requirement?
A. Lookup field
B. Roll-up summary field
C. Cross-object formula field
D. Workflow field update
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