APICS CTSC Online Practice Questions and Exam Preparation

APICS CTSC Online Questions & Answers

• Question 1:

  Which of the following characteristics best describes a competitive supply chain?

  A. Optimized to attain maximum profitability
  B. Fully integrated to maximize cost effectiveness and efficiency
  C. Delivers a customer value proposition superior to competitors
  D. Designed to offer a fast-selling option to customers
  C. Delivers a customer value proposition superior to competitors

• Question 2:

  Which of the following formulas is utilized to calculate perfect order fulfillment?

  A. Total perfect orders / Total number of orders
  B. Total perfect orders / Total number of order lines
  C. Total perfect order lines / Total number of orders
  D. Total perfect order lines / Total number of order lines
  D. Total perfect order lines / Total number of order lines

• Question 3:

  A company receives customer complaints that their inquiries are being forwarded multiple times to different departments, but customers still could not reach the right department for resolution. What is the most appropriate activity to identify the gap?

  A. Conduct benchmarking.
  B. Select different metrics.
  C. Establish a collaborative model.
  D. Perform RACI analysis.
  D. Perform RACI analysis.

• Question 4:

  Which of the following statements best describes how the SCOR model should be used when organizations are establishing their key performance indicators (KPIs)?

  A. Level 1 metrics should be designated as their KPIs.
  B. Level 2 metrics should be designated as their KPIs.
  C. Level 3 metrics should be designated as their KPIs.
  D. There is no inherent relationship between SCOR and KPIs.
  B. Level 2 metrics should be designated as their KPIs.

• Question 5:

  A company implements a new enterprise resource planning (ERP) system in 5 different regions globally. During ERP deployment, the company realizes that one region structures the product hierarchy significantly differently than the other four regions. What step did this company omit in transforming management?

  A. Identifying the drivers of current performance
  B. Developing an organizational mapping
  C. Understanding the relationship between actions
  D. Deploying the five core supply chain management disciplines
  B. Developing an organizational mapping

• Question 6:

  A production line has a total of 8 hours of line time available. If it takes 2 hours to prepare the line to run the product and 5 hours of actual run time, what is the utilization rate?

  A. 87.5%
  B. 62.5%
  C. 50.0%
  D. 37.5%
  B. 62.5%

• Question 7:

  A company realizes its delivery cycle time is longer than its competitors'. What capability does this company need to improve?

  A. Enterprise business plan reconciliation
  B. Configuration management
  C. Optimal path selection
  D. Frictionless ordering
  C. Optimal path selection

• Question 8:

  Which type of scorecard gap analysis is used to calculate the competitive gap by subtracting the actual performance from the parity or competitive benchmark?

  A. Bottom-up process
  B. Pareto analysis
  C. SWOT analysis
  D. Top-down process
  D. Top-down process

• Question 9:

  A customer is purchasing a new cell phone, and the sales representative convinces the customer to buy a case to protect the phone. The customer representative has engaged in:

  A. cross-selling.
  B. suggestive selling.
  C. ad-hoc selling.
  D. up-selling.
  A. cross-selling.

• Question 10:

  Which of the following models explains how accidents happen in complex systems?

  A. Continuous flow
  B. Fast chain
  C. Herringbone
  D. Swiss cheese
  D. Swiss cheese