CTSC Real Exam Questions and Verified Answers

Question 1 Single choice

When designing a new demand-driven supply chain, at what point should available technologies be evaluated?

A
Technologies should be selected first, and then the supply chain should be designed around the technologies.
B
Technology selection and supply chain design should occur over the same time period.
C
Technologies should be evaluated after the supply chain is designed.
D
Technology selection is not part of the new demand-driven supply chain process.

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Correct answer: C

Question 2 Single choice

Which of the following options can drive continuous improvement?

A
Evaluate individual and group performance in relation to corporate strategies regularly.
B
Refer to the index of best-in-class companies as a continuous improvement target.
C
Adapt the practices of best-in-class companies for implementing continuous improvement.
D
Use a combined bottom-up and top-down approach at all levels in the enterprise.

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Correct answer: D

Question 3 Single choice

A key component of a total quality management (TQM) program is:

A
statistical process control (SPC).
B
just-in-time (JIT) inventory.
C
autonomous maintenance.
D
supply chain optimization (SCO).

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Correct answer: A

Question 4 Single choice

Which of the following steps should be completed before determining training needs?

A
Develop action plan.
B
Assess performance management.
C
Develop training plan.
D
Assess key performance indicators (KPIs).

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Correct answer: D

Question 5 Single choice

The key outputs of analyzing performance within the SCOR framework are:

A
scorecard, business canvass, and SWOT analysis.
B
as-is Level 3 process diagram, competitive analysis, and SWOT analysis.
C
scorecard, SWOT analysis and competitive parities.
D
as-is Level 3 process diagram, scorecard, and competitive requirements.

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Correct answer: D

Question 6 Single choice

Which of the following terms is used in the SCOR model to prioritize metrics and estimate target performance level?

A
Value-added
B
Above par
C
Superior
D
Optimized

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Correct answer: D

Question 7 Single choice

Best-in-class companies consistently and significantly do better than their competitors because they:

A
remove industry bias and generate graphical and analytical summaries.
B
utilize benchmark supply chain metrics to gauge performance.
C
use more cutting edge technology compared to their peers.
D
streamline supply chain practices for delivering products and services.

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Correct answer: B

Question 8 Single choice

A consumer electronics firm finds that its products are experiencing a shrinking product life cycle.

What strategy would most directly address this issue?

A
Improve launch predictability.
B
Accelerate the speed to market.
C
Focus on revenue maximization.
D
Increase the velocity in product transitions.

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Correct answer: B

Question 9 Single choice

What is the most important driver to determine a metrics tracking cycle?

A
Tracking progress
B
Level of metrics
C
Type of data
D
Change frequency

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Correct answer: D

Question 10 Single choice

The SCOR level 1 metrics for the performance attribute of Cost are:

A
total supply chain management and cost of goods sold (COGS).
B
total supply chain management, COGS, and cash-to-cash cycle time.
C
earnings before interest and taxes (EBIT) as a percent of revenue and COGS.
D
total supply chain management and cash-to-cash cycle time.

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Correct answer: A