The Universal Containers Contact Center has Customer Support Agents who speak Spanish and wants all cases where Spanish is the preferred language to be handled by these agents in real time. Universal Containers allows customers to contact agents through phone and chat. Which Solution should be implemented to support this?
A. Visual Workflow
B. Omni-Channel
C. Case Auto-Response Rules
D. Case Assignment Rules
A sales Rep in the UC won a sales deal and set the opportunity stage as Closed/Won. What impact will this change have on the opportunity in the forecast?
A. It will be associated with the Closed/Won forecast category and automatically contribute to the forecast.
B. It will be associated with the Closed/Won forecast category and will need to be added by the sales rep.
C. It will be associated with the Closed/Won forecast category and will need to be committed by the sales rep.
D. It will be associated with the Closed/Won forecast category and contribute to the forecast once approved with the manager.
Universal Containers has a private sharing model and wants the ability to share documents related to an opportunity, such as contracts and proposals, with the field sales team.
How can the documents be shared efficiently and securely?
A. The documents should be uploaded to Salesforce files from the opportunity record
B. The documents should be uploaded to Salesforce files and shared with the field sales organization
C. The documents should be emailed to the sales team on the opportunity record
D. The documents should be uploaded to a library that is shared with the field sales organization
Universal Containers is expanding sales internationally and has created new price books to handle the various currencies for the five new countries. When a sales representative selects one of the new price books to add a product to an opportunity, there are no products available. What should be evaluated when troubleshooting this issue?
A. Confirm that the old pricebook is disabled for the sales representative.
B. Confirm that the products are shared with the sales representative's role.
C. Confirm that product line items on opportunities are enabled.
D. Confirm that the products and currencies are associated with the pricebook.
A premier customer for Universal Software needs access to confidential product roadmap information.
To securely send this information using content delivery, what step should a sales representative take? Choose 2 answers
A. Require the recipient to log into Salesforce to access the content.
B. Require the customer to enter a security token to download the content.
C. Require the customer to enter a password to view the content.
D. Remove access to the content after a specified date.
Cloud Kicks users Chatter to collaborate corporate-wide. Sales representatives are getting too many items showing on their feed, so it's hard to sort through to find items that are high priority or need the sales
representative's immediate attention. Which solution should the Consultant recommend?
A. Create Chatter topics.
B. Increase the Chatter follower limit.
C. Increase Chatter Feeds bookmark limit.
D. Create Chatter Streams.
E. Create a Chatter Feed page layout.
Universal Containers representative wants to see forecast amount by all sales representatives and by multiple product group. What would a consultant recommend to meet these requirement?
A. Implement collaborative forecast with product family
B. Build a forecast list view by product family groups
C. Implement collaborative forecast with quota attainment
D. Build a custom forecast report showing product groups
UC uses an approval process on Opportunity to streamline approvals. Sales management needs to analyse the numbers of opportunities at each step in the approval Process. What Solution will support this request?
A. Create an approval process report and group by opportunity and approval step.
B. Create an opportunity with approvals report and filter by approval step.
C. Use a field update to capture the approval step on the opportunities for reporting.
D. Add a roll-up summary field for approvals related to opportunities for reporting.
The Cloud Kicks Sales Support team manually enters leads into Salesforce throughout the week. It was
discovered that many of the leads already exist as Contacts in the system based on matching email
address.
This has resulted in high volume of unconverted leads.
Which solution should be used to identify and block future duplicates from being created?
A. Create a process builder and flow that emails the user of a potential duplicate Contact when a Lead is created.
B. Build a report that groups leads by email address to identify and merge duplicates
C. Use Dataloader to import the leads each week instead of entering leads individually.
D. Activate the Standard Lead Duplicate Rule that matches on both Lead and Contact.
Universal Containers has a large customer base of over 15,000 Accounts and 60,000 contacts. The marketing manager wants to use the customer data for an upcoming new product launch but its concerned contact may have moved to other organization (Contact's email tec has changed) what should a consultant recommend to ensure customer data is accurate?
A. create a vf rule to mass email contacts and capture any email bounce
B. Use a data cleaning tool and the stay-in-touch feature of salesforce to email contact
C. create a workflow rule for the account and contact owner to confirm contact data
D. Use data enhancement tool to verify that account and contact data is up-to-date
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