It is virtually impossible to be the best in every dimension of competition. Firms should in general:
A. Strive to provide at least minimum level of acceptance for each of the order qualifiers
B. Should try to be the best in the market for the order winners.
C. Should keep in mind the pace of change
D. A and B
Order winning characteristics are defined primarily from:
A. Competition
B. customer needs
C. Business sector
D. Both A and B
For example, the price for a certain type of product must full within a range for the suppliers to be considered .but being considered does not mean winning the order. so win orders a supplier must have characteristics that encourage customers to choose its products and services over competitors. Those competitive characteristics, or combination of characteristics are called
A. Order takers
B. Order achievers
C. Order winners
D. Order credentials
Customer requirements may be based on price, quality, delivery and so forth are called:
A. Order qualifiers
B. Order prerequisites
C. Order basis
D. None of these
Some of the characteristics customers expect when they buy products are all of the following EXCEPT:
A. A fair price with higher quality products and services
B. Delivery lead time
C. Presale services better than after sale services
D. Product and volume flexibility
Shifts in the age of the population needs of ethnic groups, low population growth, freer trade between countries and increased global competition all contributes to:
A. Government
B. changes in the marketplace
C. Business decisions
D. customer expectations
Operations management works in a complex environment affected by many factors. Among the most important are:
A. Government regulation
B. the economy and competition
C. Customer expectations and quality
D. all of these
Government regulations majorly apply to areas as:
A. Environment and taxation
B. Product liability and safety
C. Population growth
D. All of these
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