NAHQ CPHQ CPHQ Questions & Answers

• Question 21:

  ______________ testing method provides useful information on respondents' perceptions of the response task, how respondents recall and report events, and how they interpret specified reference periods.

  A. Cognitive

  B. Psychometric testing

  C. Biometric testing

  D. Psychographic testing

  Correct Answer: A

• Question 22:

  Familiarity with terms describing the psychometric properties of survey instruments and methods for data collection can help an organization choose a survey that will provide it with credible information for quality improvement. There are two different and complementary approaches to assessing the reliability and validity of a questionnaire.

  Which of the following are out of those approaches?

  A. Cognitive testing

  B. Technical excellence testing

  C. Psychometric testing

  D. Both A and C

  Correct Answer: D

• Question 23:

  Collecting patient __________ data also is becoming a standard evaluation measure in the education and certification of medical, nursing, and allied health students.

  A. Ratings of satisfaction

  B. CMS

  C. Experience-of-data

  D. Report

  Correct Answer: C

• Question 24:

  The CAHPS (Consumer Assessment of Healthcare Providers and Systems) program is a multiyear public-private initiative to develop standardized surveys of patients' experiences with ambulatory and facility-level care.

  Healthcare organizations, public and private purchasers, consumers, and researchers use CAHPS results to:

  A. Access the patients-centeredness of care

  B. Compare and report on performance

  C. Improve quality of care

  D. All of the above

  Correct Answer: D

• Question 25:

  __________________ is the skill and competence of health professionals and the ability of diagnostic or therapeutic equipment, procedures, and systems to accomplish what they are meant to accomplish, reliably and effectively.

  A. Technical excellence

  B. Subjective experience

  C. Professional excellence

  D. Objective experience

  Correct Answer: A

• Question 26:

  Physicians' actions have been noted be a major contributor to unexplained clinical variation in healthcare. Unexplained clinical variation leads to increased healthcare costs, medical errors, patient frustration, and poor clinical outcomes. The increase in information being collected on physician practice patterns has begun to expose widespread variations in practice.

  In healthcare, variation exists among providers by: (Choose two.)

  A. Specialty and practice setting

  B. Geographical region

  C. Facilities

  D. Staff performance

  Correct Answer: AB

• Question 27:

  According to Joint Commission standards, the safety program must include all of the following EXCEPT:

  A. Monthly safety committee meetings

  B. Planned response to natural disasters

  C. Orientation and continuing education on safety issues D. Review of safety policies and procedures for all departments

  Correct Answer: A

• Question 28:

  The primary purpose of an emergency preparedness program is to:

  A. Conduct evaluations of emergency training

  B. Provide evaluations of semi-annual evacuation drills

  C. Prevent internal disasters that disrupt the facility's ability to provide care and treatment

  D. Manage the consequences of disasters that disrupt the facility's ability to provide care

  Correct Answer: D

• Question 29:

  Which of the following is most likely to be a benefit of concurrent ambulatory surgical case review?

  A. Decreased medical record review at discharge

  B. An increase in the number of cases failing screening criteria

  C. An increase in reviewer competence

  D. Decreased employee turnover

  Correct Answer: A

• Question 30:

  The separate services of Pharmacy and Nursing are having difficulty developing an action plan for medication errors. Pharmacy Services states that Nursing Services causes the majority of the problems related to errors, while Nursing Services states the opposite.

  The quality professional's role in resolving this problem is to:

  A. Provide them with directives on how to solve the problem

  B. Facilitate discussion between the groups to enable them to assume ownership of their portions of the problem

  C. Assign the task to an uninvolved manager

  D. Refer the problem to the facility wide quality council

  Correct Answer: B