Salesforce CONSUMER-GOODS-CLOUD-ACCREDITED-PROFESSIONAL Online Practice Questions and Exam Preparation

Salesforce CONSUMER-GOODS-CLOUD-ACCREDITED-PROFESSIONAL Online Questions & Answers

• Question 81:

  Which are the two primary use cases for performing an in-store survey?

  A. Gathering data on inventory reconciliation
  B. Gathering feedback from customers, consumers shoppers, and staff
  C. Gathering point of sale data
  D. Gathering data on promotions, inventory requirements and product quality
  E. Saving time for the Field Rep https://help.salesforce.com/s/articleView?id=sf.retail_concept_user_survey.htm&type=5
  B. Gathering feedback from customers, consumers shoppers, and staff
  D. Gathering data on promotions, inventory requirements and product quality

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  Explanation

  Two primary use cases for performing an in-store survey are: Gathering feedback from customers, consumers, shoppers, and staff. An in-store survey can be used to collect feedback from various stakeholders who interact with the products or services offered by the consumer goods company. For example, an in-store survey can ask customers about their satisfaction, preferences, or suggestions; consumers about their awareness, perception, or loyalty; shoppers about their behavior, motivation, or barriers; and staff about their challenges, needs, or opinions. Gathering data on promotions, inventory requirements and product quality. An in-store survey can be used to collect data on various aspects of the product performance and availability in the retail store. For example, an in-store survey can ask about the compliance, effectiveness, or impact of promotions; the demand, supply, or replenishment of inventory; and the condition, quality, or issues of products

• Question 82:

  Universal Shipping (US) uses Communications Cloud and has built multiple OmniScripts and FlexCards to calculate freight charges and provide delivery estimates. They also have a self-service site hosted on a third-party CMS. US wants the same experience on their off-platform site that they have in Salesforce, for their unregistered users.

  Which two steps should a Consultant take to meet these requirements?

  A. Use an integration user for the authentication with Salesforce to get the session token that will allow calls to Salesforce.
  B. Use a Canvas application to expose the OmniScript and FlexCards to unregistered users.
  C. Use OmniOut and add the existing OmniScript and FlexCards.
  D. Create a Lightning Out Project and use Javascript to load the Lightning Web Components (LWCs) into the external site.
  A. Use an integration user for the authentication with Salesforce to get the session token that will allow calls to Salesforce.
  C. Use OmniOut and add the existing OmniScript and FlexCards.

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  Explanation

  To expose OmniScripts and FlexCards outside Salesforce (third-party CMS), Salesforce supports OmniOut, which packages OmniScripts/FlexCards for external consumption. Because external users are unregistered, a backend "integration user" must authenticate against Salesforce to get a session token.

  # - Required for authentication A # - Use OmniOut for external CMS C

  Canvas and Lightning Out are not appropriate for OmniStudio components.

  Thus A and C are correct.

• Question 83:

  What actions should a consultant take during setup to ensure Einstein Vision works when deployed to field users?

  A. Build the model to be used and review its quality prior to deployment to support a positive first experience
  B. Populate the custom object for Einstein optical character recognition so that the system can have a baseline to perform its AI
  C. Assign a permission set for users who need to use Einstein to provide access to functionally
  D. Upload a suppression data set for known competitor products so Einstein can avoid the detection
  E. Upload a data set for Einstein to leverage for object detection so the system can have a baseline to perform its AI
  A. Build the model to be used and review its quality prior to deployment to support a positive first experience
  B. Populate the custom object for Einstein optical character recognition so that the system can have a baseline to perform its AI
  E. Upload a data set for Einstein to leverage for object detection so the system can have a baseline to perform its AI

• Question 84:

  A Consultant must migrate Communications Cloud Data from one customized Salesforce Org to another Salesforce Org.

  What are two key considerations before migration and preparing the target instance to receive or import Communications Cloud data?

  A. All required data points and fields from the source org are captured in the target org.
  B. Run data validation in parallel to the ongoing migration.
  C. Test migration data in a production environment.
  D. Requires matching metadata to be established in the new target org.
  A. All required data points and fields from the source org are captured in the target org.
  D. Requires matching metadata to be established in the new target org.

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  Explanation

  Before migrating Communications Cloud data to a new org, Salesforce documentation stresses two critical readiness steps:

  A. Ensuring all required fields and data points exist in the target org Communications Cloud relies on a complex data model (EPC, Order Mgmt, Pricing, Attributes, EPC Projects, Fulfillment records). The target org must have all necessary fields and object configurations before importing data.

  D. Metadata must match before migration Migration cannot succeed unless product specs, attributes, price lists, technical product models, decomposition mappings, and orchestration metadata exist in the target org. Metadata alignment is the #1 prerequisite for moving Communications Cloud data. Incorrect options: B: Running validation during migration is risky and not recommended. C: Testing in production is strictly prohibited.

• Question 85:

  A member of the Northern Trail Outfitters company has been tasked with setting up planograms for the field team.

  Which of the following steps is required to ensure an assessment task of planogram check is available to the field?

  A. The team member must make sure Einstein Object Detection has been enabled.
  B. The team member must populate the custom context field on the assessment task.
  C. The team member must associate the In-Store Location to the Planogram for the functionality to work.
  D. The team member must upload an image of the planogram to the assessment task's related documents.
  D. The team member must upload an image of the planogram to the assessment task's related documents.

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  Explanation

  Uploading an image of the planogram is essential for enabling field teams to perform planogram checks, providing a visual reference for in-store product placement and arrangement.

• Question 86:

  Universal Containers is using Communications Cloud for their B2B use cases. They have an integration with a legacy stack that will handle network provisioning and billing. As part of their Order Management process they have to send the customer data to the legacy app, which in turn provisions billing.

  What should a Consultant recommend to make this callout easier to configure, easier to maintain, and performant?

  A. Create a custom integration adapter to fetch the customer info and pass it to the payload that will be sent to the external application.
  B. Model the customer data as fields on Order and pass the fields along with the other attributes to the payload.
  C. Model the customer data to Technical Products along with other Products and Services and create Decomposition relationships accordingly to send the right information within the callout tasks.
  D. Model the customer data as multi picklist attributes within the cart and create Decomposition relationships accordingly to send the right information within the callout tasks.
  B. Model the customer data as fields on Order and pass the fields along with the other attributes to the payload.

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  Explanation

  In Communications Cloud, integrations performed during Order Management-especially callouts for provisioning, billing, and customer synchronization-should use the Order object as the primary integration payload source. Salesforce's public Order Management design principles specify that customer data required for external provisioning should be modeled directly on the Order when the data is stable, required frequently, and does not belong to technical products.

  This approach offers:

  Simple configuration (fields on Order object rather than product attributes) High maintainability, because administrators can adjust mappings without changing product models or decomposition rules Performance efficiency, as Order-based callouts do not require deep decomposition navigation or attribute inheritance logic Clear separation of commercial vs. technical data, one of the core EPC principles Options C and D introduce unnecessary complexity. Customer data does not belong on Technical Products (C) nor should it be modeled as multi-picklist cart attributes (D), as these degrade performance and complicate decomposition. A custom adapter (A) adds code and contradicts Salesforce's declarative-first approach.

• Question 87:

  A consultant wants analytics that highlight where new products could be introduced within a retail store network.

  Which Tableau CRM dashboard should be used?

  A. Sales Rep Performance
  B. White Space Analysis
  C. Store Insights
  D. Category Insights
  B. White Space Analysis

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  Explanation

  White Space Analysis is designed to identify opportunities to introduce or expand products in retail locations. Sales Rep Performance measures user performance, while Store Insights and Category Insights do not specifically target whitespace selling opportunities in the same way.

• Question 88:

  When creating a new page for the Consumer Goods Cloud mobile application, what components are available to be added?

  A. Quip Documents, Einstein Predictions, and Price Optimization
  B. Quip Documents, Einstein Predictions, and Custom Object Task List
  C. DEX Electronic Data Interchange(EDI), Custom Object Task List, and Customer Onboarding
  D. DEX Electronic Data Interchange(EDI), Price Optimization, and Customer Onboarding
  B. Quip Documents, Einstein Predictions, and Custom Object Task List

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  Explanation

  Quip Documents, Einstein Predictions, and Custom Object Task List are three components that can be added to a new page for the Consumer Goods Cloud mobile application. These components provide additional functionality and information for users in the field. They are: Quip Documents, which allows users to access and collaborate on Quip documents within the app. Quip documents are cloud-based documents that can include text, images, spreadsheets, charts, and more. Einstein Predictions, which allows users to see predictions and recommendations from Einstein AI based on their data and actions. For example, users can see predictions for sales revenue, product demand, or visit outcomes. Custom Object Task List, which allows users to create and complete tasks related to custom objects within the app. Custom objects are objects that are defined and configured to suit specific business needs.

  Verified References:

  [Salesforce Consumer Goods Cloud Implementation Guide], page 40-41

• Question 89:

  For what two reasons would the standard record pages for tasks of type "Other" be visible instead of the KPI component:

  A. Lightning App Builder does not support configuration of the standard record pages to include the KPI component
  B. Salesforce Mobile App always displays the standard record pages
  C. If related object is a custom object it will always display the standard record page
  D. The record page Custom Task KPI Component has not been assigned to the concerned user profile
  E. The related object record page has not been configured to include Custom task KPI Component in Lightning And Builder
  D. The record page Custom Task KPI Component has not been assigned to the concerned user profile
  E. The related object record page has not been configured to include Custom task KPI Component in Lightning And Builder

• Question 90:

  Sales Reps in the field are reporting that no surveys are available when they try to complete a visit survey on their mobile devices.

  What are two explanations for this?

  A. The Salesforce admin has not created and activated a Salesforce survey
  B. The rep is missing the Create Surveys permission
  C. A custom Assessment Task definition has not been created
  D. A related survey invitation has not been generated
  E. The Retail Execution Survey Lighting Flow has not been action
  A. The Salesforce admin has not created and activated a Salesforce survey
  D. A related survey invitation has not been generated

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  Explanation

  Two explanations for why no surveys are available when field reps try to complete a visit survey on their mobile devices are: The Salesforce admin has not created and activated a Salesforce survey. A Salesforce survey is a questionnaire that can be sent to customers or contacts to collect feedback. The admin needs to create and activate a survey before it can be used in an in-store survey task. A related survey invitation has not been generated. A survey invitation is an object that represents an invitation to take a survey. A survey invitation needs to be generated and associated with the visit, the retail store, or the store primary contact before it can be displayed in an in-store survey task.

  Verified References:

  [Salesforce Consumer Goods Cloud Implementation Guide], page 27.