Salesforce CONSUMER-GOODS-CLOUD-ACCREDITED-PROFESSIONAL Online Practice Questions and Exam Preparation

Salesforce CONSUMER-GOODS-CLOUD-ACCREDITED-PROFESSIONAL Online Questions & Answers

• Question 101:

  A consultant for Northern Trail Outfitters (NTO) retail stores would like to configure inventory checks related to product, that are stocked in the frozen food aisle.

  What should the consultant do first to ensure the field rep knows that the product is located in the frozen food aisle?

  A. Create an In-Store Location called Frozen Food Aisle'.
  B. Create a record type called 'Frozen Food Aisle on the task.
  C. Create a picklist field called location' to document the Frozen Food Aisle.
  D. Nothing as Product2 captures that the product is frozen.
  E. Create a record type called 'Frozen Food Aisle' on the retail store.
  A. Create an In-Store Location called Frozen Food Aisle'.

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  Explanation

  To ensure the field rep knows that the product is located in the frozen food aisle when performing an inventory check, the consultant should create an In-Store Location called Frozen Food Aisle'. An In-Store Location is an object that represents a specific area within a retail store, such as an aisle, a shelf, or a cooler. By creating an In-Store Location for the frozen food aisle, the consultant can associate it with the products that are stocked in that area and display it on the inventory check task. This way, the field rep can easily locate and verify the products in the frozen food aisle.

  Verified References:

  [Salesforce Consumer Goods Cloud Implementation Guide], page 20.

• Question 102:

  Which of the following have promotions associated with them using the Consumer Goods Cloud Data Model?

  A. Promotion Channel, Retail Store KPI, Retail Visit KPI and Delivery Task
  B. Promotion Product, Promotion Channel, Retail Store KPI, and Retail Visit KPI (Promotion Product, Promotion Product Categories, Promotion Channel)
  C. Promotion Channel, Retail Visit KPI, Assessment Task Definition and in Store Location
  D. Promotion Product, Retail Store KPI, Delivery Task and in Store Location
  B. Promotion Product, Promotion Channel, Retail Store KPI, and Retail Visit KPI (Promotion Product, Promotion Product Categories, Promotion Channel)

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  Explanation

  Promotion Product, Promotion Channel, Retail Store KPI, and Retail Visit KPI are four objects that have promotions associated with them using the Consumer Goods Cloud Data Model. These objects help users to define, execute, and measure promotions in retail stores. They are: Promotion Product, which represents a product that is part of a promotion. Promotion Channel, which represents a channel or segment where a promotion is applicable. Retail Store KPI, which represents a key performance indicator that measures how well a retail store is performing against a specific promotion goal or target.

  Retail Visit KPI, which represents a key performance indicator that measures how well a field rep executed a promotion during a store visit.

  Verified References:

  [Salesforce Consumer Goods Cloud Implementation Guide], page 30-31.

• Question 103:

  Universal Containers (UC) is rolling out a new offer, which must be fulfilled using Industries Order Management. During fulfillment, the orchestration must integrate with the provisioning system, which accepts a different payload for activation and deactivation of the service.

  What is the recommended approach for designing the orchestration while minimizing unnecessary configurations?

  A. Create two Orchestration Plan Definitions, one having the Activation Orchestration item and the other with Deactivation Orchestration item. Configure scenarios to map Activation to Add action and Deactivation to Delete action.
  B. Create two Orchestration Plan Definitions, one having the Activation Orchestration item and the other with Deactivation Orchestration item. Set conditions on Orchestration items based on product action.
  C. Create two Orchestration Plan Definitions, one having the Activation Orchestration item and the other with the Deactivation Orchestration item. Configure one scenario to map Activation to Add action and Deactivation to Disconnect action.
  D. Create one Orchestration Plan Definition with two Orchestration item definitions having mutually exclusive conditions on the product action. Configure Scenario to include both Add and Disconnect actions.
  D. Create one Orchestration Plan Definition with two Orchestration item definitions having mutually exclusive conditions on the product action. Configure Scenario to include both Add and Disconnect actions.

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  Explanation

  Salesforce best practice for Order Management is: # Use a single Orchestration Plan Definition when the overall fulfillment flow is the same, but # Use conditional Orchestration Items to handle differences (e.g., activation vs. deactivation). In this case, the provisioning system needs different payloads for activation and deactivation, but the product is the same. Designing two separate orchestration plan definitions creates duplication, maintenance overhead, and inconsistent lifecycle behavior.

  Instead:

  Use one Orchestration Plan Definition.

  Include two Orchestration Item Definitions, one for Activation and one for Deactivation. Apply mutually exclusive conditions using Product Action = Add (activation) or Disconnect (deactivation).

  Map both actions in one Scenario.

  This achieves minimal configuration and full flexibility.

• Question 104:

  A Consumer Goods Cloud consultant needs to let field users execute delivery tasks from the mobile application.

  Which permission set should be assigned to those users?

  A. Tableau CRM View
  B. Lightning Direct Store Delivery
  C. CG Analytics User
  D. Retail Execution Lightning Plus
  B. Lightning Direct Store Delivery

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  Explanation

  Lightning Direct Store Delivery is the correct permission set because it grants access to delivery task functionality and the related direct store delivery objects. Tableau CRM View and CG Analytics User are analytics-related permissions, while Retail Execution Lightning Plus is not the permission set used specifically for direct store delivery access.

• Question 105:

  United Telecom (UT) has finalized a design for launching sales and self-service capabilities through different channels to improve their customer experience.

  Which two out-of-the-box capabilities should UT use to support customers through multiple channels on Communications Cloud?

  A. Digital Commerce APIs
  B. Digital Commerce SDK
  C. Cart-based APIs using OmniOut
  D. Custom APIs using LightningOut
  A. Digital Commerce APIs
  B. Digital Commerce SDK

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  Explanation

  Salesforce Communications Cloud (formerly Vlocity Communications) provides a set of out-of-the-box omnichannel capabilities specifically designed to support buying, managing, and modifying telecom services across web, mobile, partner portals, and agent-assisted channels. Public Salesforce documentation describes two major components that enable this: Digital Commerce APIs and the Digital Commerce SDK.

  Digital Commerce APIs (Option A)

  Salesforce provides a full suite of REST-based Digital Commerce APIs that expose CPQ functions such as: Product discovery Product configuration Pricing and promotions Cart creation and management Order submission.

  These APIs are channel-agnostic and built for web portals, mobile apps, in-store kiosks, and agent desktops, making them ideal for United Telecom's requirement to support multiple sales and self-service channels. They leverage standardized product and pricing logic directly from the Enterprise Product Catalog, ensuring consistency across all channels.

  Digital Commerce SDK (Option B)

  The Digital Commerce SDK complements the APIs by providing reusable UI components, templates, and client-side tools to rapidly build modern commerce experiences. It supports Lightning, LWC, and headless storefronts, enabling companies to create branded, high-performing customer experiences with minimal custom code. This SDK allows UT to deliver responsive and consistent digital buying flows without building UI logic from scratch. Options C (Cart-based APIs using OmniOut) and D (Custom APIs using LightningOut) involve custom or integration-heavy approaches that are not needed when out-of-the-box Digital Commerce capabilities already provide a complete omnichannel solution.

  Therefore, the two correct out-of-the-box capabilities for multi-channel customer experience in Communications Cloud are A and B.

• Question 106:

  Universal Containers sells B2B products, including service plans (Basic, Standard, Premium), that customers can modify during a MACD order. The commercial product representing these service offerings is a single product with an attribute used to model the three service plans. There is a requirement to identify the existing plan during the orchestration plan.

  What option should a Consultant recommend to identify the existing plan?

  A. The commercial product should store both the existing and new values of the service plan in the Change order.
  B. Order management can retrieve the value from the Inventory Items object.
  C. Custom objects can be created to capture the specific use case requirements.
  D. Order Management can make a callout to retrieve the latest service plan from the downstream system.
  B. Order management can retrieve the value from the Inventory Items object.

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  Explanation

  In Communications Cloud, during a MACD (Modify/Add/Change/Disconnect) order, Order Management must determine which service plan the customer currently has. For asset-based ordering, Salesforce stores the current state of a service in the Inventory Items object. This includes all attribute values associated with the existing commercial product instance.

  Because the commercial product is modeled with a plan attribute (Basic, Standard, Premium), the active value is part of the customer's Inventory Item record. During MACD decomposition, Order Management retrieves the current state of the service-including all attribute values-from the Inventory Item. This allows the orchestration plan to compare: "Existing value" (from Inventory Items)vs.

  "New value" (from the Change Order)

  This is core to Salesforce's " Inventory-Driven MACD " design.

  Option A is incorrect because the Change Order only stores the new values-Order Management must pull the existing value from Inventory.

  Option C (custom objects) is unnecessary and not recommended.

  Option D (callout to downstream system) defeats the purpose of asset-based ordering and introduces latency.

• Question 107:

  Alpine, a Consumer Goods company, is sending new product introduction samples to outlets via their distributors who are using Alpine's field execution app.

  How can Alpine keep track of the inventory of the samples in the field?

  A. By creating delivery tasks for the distributors and monitor their on hand inventory for the sample Product's Stock Keeping Unit (SKU).
  B. By creating a report for store locations to monitor the on hand inventory
  C. By assigning the asset to a custom task type and make the distributors enter the delivered quality
  D. By creating delivery tasks for the distributors and track the shipping document status
  A. By creating delivery tasks for the distributors and monitor their on hand inventory for the sample Product's Stock Keeping Unit (SKU).

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  Explanation

  To keep track of the inventory of the samples in the field, Alpine can create delivery tasks for the distributors and monitor their on hand inventory for the sample Product's Stock Keeping Unit (SKU). A delivery task is a type of action plan task that allows a field rep to deliver products to a retail store. A product SKU is a unique identifier for a product that can be scanned and tracked in inventory systems. By creating delivery tasks and monitoring product SKUs, Alpine can ensure that the distributors have enough samples to distribute and also track how many samples have been delivered to each store.

  Verified References:

  [Salesforce Consumer Goods Cloud Implementation Guide], page 28-29.

• Question 108:

  Which KPIs can be derived using Planogram detection?

  A. Out of Stock, Share of Shelf, SKU Facings
  B. Out of Stock, Share of Shelf, Brand Facings
  C. Out of Stock,Shelf Size, SKU Facings
  D. Out of Stock, Shelf Size, Brand Facings
  A. Out of Stock, Share of Shelf, SKU Facings

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  Explanation

  Out of Stock, Share of Shelf, and SKU Facings are three KPIs that can be derived using Planogram detection. A Planogram is a visual representation of how products should be arranged on a shelf. Planogram detection is a feature that uses Einstein Vision to compare the actual shelf image with the expected planogram image and calculate metrics such as: Out of Stock, which measures the percentage of products that are missing from the shelf. Share of Shelf, which measures the percentage of space occupied by a product or brand on a shelf. SKU Facings, which measures the number of times a product SKU is visible on a shelf.

  Verified References:

  [Salesforce Consumer Goods Cloud Implementation Guide], page 23-24.

• Question 109:

  ABC Telecom offers advanced B2B connectivity products to companies with multiple service accounts, hundreds of quotes, and an average of 1,000 line items per quote.

  Which application suite supports this scenario?

  A. Enterprise Sales Management
  B. Advertising Sales Management
  C. Mobile Subscription Management
  D. Subscriber Lifecycle Management
  A. Enterprise Sales Management

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  Explanation

  In Salesforce Industries (formerly Vlocity), large-scale B2B quoting scenarios-especially those involving multiple service accounts, hundreds of simultaneous quotes, and high-volume line-item configurations -are supported by the Enterprise Sales Management (ESM) application suite. Public Salesforce Industries resources describe ESM as the solution specifically engineered for complex B2B sales cycles, high-volume quoting, and enterprise-level product configuration. ESM extends the functionality of Industries CPQ to support " high-line-item quoting environments," allowing sales teams to manage thousands of products, hierarchical product bundles, account-specific pricing, and approval workflows. It is optimized for organizations selling advanced connectivity solutions, WAN, MPLS, SD-WAN, Dedicated Internet, and other enterprise-grade telecom services-exactly the type of offerings ABC Telecom delivers.

  Salesforce's public feature descriptions highlight that ESM supports: Large quoting volumes (hundreds of quotes per customer)

  Complex commercial hierarchies (B2B enterprise accounts with multiple service locations) Scalable CPQ performance for 1,000+ line items Enterprise contract, pricing, and proposal workflows Multi-site, multi-service configuration Other choices do not fit: Advertising Sales Management focuses on media/advertising inventory buys. Mobile Subscription Management is for B2C mobile postpaid/prepaid subscriptions. Subscriber Lifecycle Management manages consumer subscriber journeys, not enterprise B2B quoting. Thus, for ABC Telecom's enterprise customer scenario with large, complex quotes, Enterprise Sales Management is the correct and Salesforce-aligned solution.

• Question 110:

  Universal Connect (UC) sells several mobile devices to its customers. UC has several attributes like color, storage, and screen size that are common across mobile devices. UC is looking for recommendations around efficiently modeling them using the SFI product catalog.

  How should the Consultant model the product catalog to achieve UC's requirements?

  A. Create 'Mobile Offer Spec Type' Object type with the common attributes and set the parent object type as 'Base Offer Spec Type'. Then, associate mobile device offers with 'Base Offer Spec Type' object type.
  B. Create 'Mobile Offer Spec Type' Object type with the base attributes as Parent Object Type and associate mobile device offers with this object type and add additional attributes.
  C. Create 'Mobile Offer Spec Type' Object type with the common attributes and set the parent object type as 'Base Offer Spec Type'. Then, associate mobile device offers with 'Mobile Offer Spec Type' object type.
  D. Create 'Base Offer Spec Type' Object type with all the attributes and associate mobile device offers with this object type.
  C. Create 'Mobile Offer Spec Type' Object type with the common attributes and set the parent object type as 'Base Offer Spec Type'. Then, associate mobile device offers with 'Mobile Offer Spec Type' object type.

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  Explanation

  Salesforce EPC provides Object Types to group products that share common attributes. For mobile devices that all share color, storage, screen size, the correct modeling approach is: # Create a Mobile Offer Spec Type

  Add all common attributes (color, storage, screen size).

  Set parent = Base Offer Spec Type (standard hierarchy).

  Associate mobile device products with this Object Type.

  This ensures:

  Attribute reuse

  Cleaner catalog modeling

  Easier maintenance

  Declared inheritance from Base Offer Spec Type # Mobile Offer Spec Type # Device Offer Why others are incorrect:

  A: Associates devices with Base Type instead of Mobile-specific type.

  B: Suggests reversing hierarchy (incorrect structure).

  D: Putting all attributes on Base Offer Spec Type violates specialization and bloats the base type.