Salesforce CERTIFIED-BUSINESS-ANALYST Online Practice Questions and Exam Preparation

Salesforce CERTIFIED-BUSINESS-ANALYST Online Questions & Answers

• Question 271:

  The business analyst (BA) at Northern Trail Outfitters needs to create a current state process map for a Service Cloud implementation with its retail division. The BA needs a simple diagramming notation for the process map that is applicable across all industries, provides context for metrics and management decisions, and supports regulatory considerations.

  Which diagramming notation should the BA use for the process map?

  A. Business Process Modeling Notation (BPMN)
  B. Universal Process Notation (UPN)
  C. Unified Modeling Language (UML)
  B. Universal Process Notation (UPN)

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  Explanation

  This answer selects Universal Process Notation (UPN) as the diagramming notation that the BA should use for the process map. UPN is a simple and standardized way of creating process maps, using only four symbols: activity, decision, start/end, and annotation. UPN can help the BA create a process map that is applicable across all industries, provides context for metrics and management decisions, and supports regulatory considerations.

  References: https:// trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use-process-mapping-to-understand-your-business

• Question 272:

  The executive director of Universal Containers (UC) plans to purchase additional Salesforce Iicenses. The director recently hired a business analyst (BA) to lead a series of journey mapping sessions. The director wants the Journey mapping sessions to be tailored to the features and capabilities that are currently available in UC's Salesforce environment.

  Which information does the BA need to determine the features and functionality UC can implement while avoiding additional costs?

  A. Organization edition and license type
  B. Storage capacity and license type
  C. Number of active users and license type
  A. Organization edition and license type

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  Explanation

  This answer states that organization edition and license type are the information that the BA needs to determine the features and functionality that UC can implement without additional costs for purchasing additional Salesforce licenses.

  Organization edition is a version of Salesforce that provides a set of features and functionality based on the needs and size of an organization, such as Essentials, Professional, Enterprise, Unlimited, etc. License type is a category of user

  access that determines what features and functionality a user can access within an organization, such as Salesforce Platform, Salesforce, Customer Community Plus, etc. Organization edition and license type are the information that the BA

  needs to determine the features and functionality that UC can implement without additional costs because they define the limits and capabilities of UC's Salesforce environment, and they affect the pricing and availability of additional licenses.

  References:

  https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use-stakeholder-engagement-skills

• Question 273:

  An executive at Cloud Kicks has tasked the internal Salesforce staff with the optimization of a very manual process in its Salesforce org,

  What should the business analyst do first before a future state is proposed to key stakeholders?

  A. Manage project integrations with the technical team.
  B. Discuss project trade-offs with the executive sponsor.
  C. Hold a kickoff meeting to set expectations with the project team.
  C. Hold a kickoff meeting to set expectations with the project team.

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  Explanation

  The first thing that the business analyst should do before a future state is proposed to key stakeholders is to hold a kickoff meeting to set expectations with the project team. A kickoff meeting is an important step in initiating a Salesforce project, as it helps to establish the project vision, goals, scope, roles, responsibilities, communication plan, and success criteria. A kickoff meeting also helps to build rapport and trust among the project team members, as well as identify any potential risks or issues that may affect the project delivery.

  References: https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/project-initiation

• Question 274:

  After the first round of user acceptance testing for a Sales Cloud project, the business analyst discovered that a high number of test cases failed.

  What is a possible reason why the test cases failed?

  A. Missing test org access details
  B. Missing test result details
  C. Missing test script details
  C. Missing test script details

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  Explanation

• Question 275:

  Cloud Kicks needs to revamp its support process to improve the customer experience and has asked the Service Cloud team to collaborate with the business analyst (BA). The BA has scheduled an initial live process mapping session with all stakeholders and received the following calendar responses: What should the BA do?

  

  A. Hold a one-on-one diagram session with each stakeholder before the workshop.
  B. Proceed with the workshop as scheduled with the stakeholders who are available.
  C. Cancel the workshop and reschedule it to a date when ail stakeholders ace available.
  C. Cancel the workshop and reschedule it to a date when ail stakeholders ace available.

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  Explanation

  This answer states that canceling the workshop and rescheduling it to a date when all stakeholders are available is what the BA should do after receiving the calendar responses for an initial live process mapping session with all stakeholders for revamping its support process to improve the customer experience. A process mapping session is a collaborative activity where the BA and the stakeholders work together to document and analyze the current state of a business process, identify pain points and opportunities, and design the future state of the process. Canceling the workshop and rescheduling it can help the BA to ensure that all stakeholders are present and engaged in the session, and that their input and feedback are captured and considered.

  References: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use-process-mapping-to-understand-your-business

• Question 276:

  The business analyst (0A) at Universal Containers has met with stakeholders and is using the waterfall methodology to capture requirements for Sales Cloud enhancements for a future product release.

  What is the next step for the BA to take before build can begin?

  A. Define the minimal viable product.
  B. Get approval and signoff on the requirements.
  C. Schedule sprint planning meetings.
  B. Get approval and signoff on the requirements.

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  Explanation

  This answer states that getting approval and signoff on the requirements is the next step for the BA to take before build can begin. Approval and signoff on the requirements means that the stakeholders agree that the requirements are accurate, complete, and feasible, and that they authorize the development team to start building the solution. Approval and signoff on the requirements helps to avoid scope creep, rework, and miscommunication.

  References: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-certification-prep/prepare-for-the-salesforce-business-analyst-certification-exam

• Question 277:

  Universal Containers has a Salesforce Knowledge base solution; however support agents have indicated that the system has duplicate knowledge articles. The agents have requested a feature that allows them to compare articles side-byside and merge the articles. While researching solution option, the business analyst (BA) noticed an idea in the Salesforce IdeaExchage that directly addresses this requirement. The idea is in beta testing and will generally available in the next release.

  What should the BA suggest?

  A. Ask the support manager to wait until the idea is released.
  B. Ask the Salesforce Account Executive to release the idea early.
  C. Ask the development team to build a custom solution based on the idea.
  A. Ask the support manager to wait until the idea is released.

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  Explanation

  The best option for the BA to suggest is to ask the support manager to wait until the idea is released. This option avoids spending time and resources on building a custom solution that may not be compatible or necessary once the idea is released. It also ensures that the support team can benefit from the latest features and functionality that Salesforce provides, and avoid potential issues or conflicts with future updates or releases. The other options are either impractical or risky. Option B may not be possible or feasible, as the idea may not be ready or stable for early release. Option C may result in wasted effort or duplication, as the custom solution may become obsolete or incompatible once the idea is released.

  References: https://trailhead.salesforce.com/en/content/learn/modules/business-analysis-functional-requirements/evaluate-solution-options

• Question 278:

  A business analyst (BA) has been assigned to a new project with Universal Containers. The program manager has shared a variety of documents with the BA prior to the project kickoff.

  Which document will help the BA understand the project's goals, stakeholders, background, and scope?

  A. System Requirements Specification (SRS)
  B. Statement of Work (SOW)
  C. Master Service Agreement (MSA)
  B. Statement of Work (SOW)

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  Explanation

  The Statement of Work (SOW) provides the BA with an overview of the project's objectives, scope, and stakeholders:

  Project Goals and Scope: The SOW typically outlines the purpose of the project, high-level deliverables, and boundaries.

  Stakeholder Identification: It identifies key players and their roles, ensuring the BA understands the parties involved.

  Background Information: The SOW includes contextual details about the business problem or opportunity driving the project, aiding in effective discovery. Salesforce documentation emphasizes the importance of the SOW as a foundational

  document for project alignment.

• Question 279:

  Cloud Kicks is creating a new lead conversion process in Sales Cloud. During a recent sprint, the business analyst created user stories related to the Opportunity object. Test scripts were created for the lead conversion process. All of the test

  scripts passed and the new functionality was deployed. After deployment, end users reported error messages when manually creating new Opportunities.

  Which area of user acceptance testing (UAT) was overlooked''

  A. Functionality on interconnected objects should be part of UAT.
  B. Several teams should be part of UAT to represent multiple viewpoints.
  C. End users who are experts in that functionality should participate in UAT.
  A. Functionality on interconnected objects should be part of UAT.

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  Explanation

• Question 280:

  What is used to declaratively move metadata from one environment to another?

  A. Data Loader
  B. Change Sets
  C. Import Wizard
  D. Ant Migration
  B. Change Sets

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  Explanation

  Change Sets are used to declaratively move metadata from one environment to another in Salesforce. Change Sets are outbound sets of changes that can be sent from one Salesforce org to another using deployment connections. Data Loader, Import Wizard, and Ant Migration are not used to declaratively move metadata in Salesforce.

  References: https://help.salesforce.com/s/articleView?id=sf.changesets.htmandtype=5