IIBA CCBA Online Practice Questions and Exam Preparation

IIBA CCBA Online Questions & Answers

• Question 21:

  A company wants to increase transaction service offerings using its on-line channels. The existing application already has some of the required functionality. A new project has been initiated to implement the additional capabilities but the company management is unsure of the complexity of the project. What exercise must be carried out to determine the changes needed in the new application?

  A. Perform gap analysis of current and future states
  B. Identify internal solution component dependencies
  C. Evaluate competitor applications
  D. Assess organizational culture
  A. Perform gap analysis of current and future states

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  A comparison of the current state and desired future state of an enterprise in order to identify differences that need to be addressed.

• Question 22:

  A client wants to rehire a business analysis consulting firm for another project. The assigned business analyst (BA) developed a good rapport with the stakeholders, but delivered documents that contained lots of technical jargon that the client could not fully understand. Based on the feedback, the consulting company should:

  A. recommend a new methodology which is the latest trend in the industry.
  B. assign a different BA to the project.
  C. discuss the feedback during the brainstorming sessions after project completion.
  D. identify performance metrics before commencing work.
  D. identify performance metrics before commencing work.

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  This is because performance metrics are measurable indicators that help to evaluate the effectiveness and efficiency of the business analysis work. By identifying the performance metrics before starting the project, the consulting company can set clear expectations, monitor progress, and demonstrate value to the client. Recommending a new methodology (A) is not a valid option, as it does not address the feedback about the technical jargon in the documents. Assigning a different BA to the project (B) is not a good option, as it may disrupt the rapport and trust that the assigned BA has built with the stakeholders. Discussing the feedback during the brainstorming sessions after project completion ?is a good practice, but it is too late to improve the current project outcome. References: CCBA Practice Test, CCBA Mock Test

• Question 23:

  A newly implemented personal loan financing system has been in operation for one month. The business objective is to reduce the loan processing time from 11 days to 3 days but it is currently occurring in 4.5 days. What must the business analyst (BA) do next?

  A. Validate the performance measure
  B. Analyze the current state
  C. Assess the risks
  D. Determine requirements changes
  B. Analyze the current state

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  The BA should analyze the current state of the personal loan financing system to understand why it is not meeting the business objective of reducing the loan processing time from 11 days to 3 days. Analyzing the current state involves identifying and describing the existing situation, problems, opportunities, needs, and capabilities of the organization and its stakeholders1. By analyzing the current state, the BA can find out the root causes of the delay, the gaps between the current and desired performance, and the potential solutions to address them. References: 1: BABOK Guide v3, Section 5.1

• Question 24:

  Which requirements allocation technique is best described as the breaking down of the solution scope into smaller units for allocation?

  A. Functional decomposition
  B. Resource allocation granularity
  C. WBS creation
  D. Process modeling
  A. Functional decomposition

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  Functional decomposition takes the solution scope and decomposes it into smaller, more manageable units. Answer B is incorrect. Resource allocation granularity isn't a business analysis term and is not acceptable for this QUESTION. Answer: D is incorrect. Process modeling maps activities in a process model to different roles, vendors, and contractors. Answer: C is incorrect. WBS creation also uses a decomposition of the project scope into work packages, but it's not the process described in this QUESTION.

• Question 25:

  A business analyst (BA) is verifying requirements for a software solution. The BA needs to confirm that items determined to be important are included in the final requirements deliverable. Which of the following will help the BA complete this task?

  A. Checklists
  B. Requirements matrix
  C. Evaluation criteria
  D. Prioritization
  A. Checklists

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  Checklists are used for quality control when verifying requirements and designs. Checklists may include a standard set of quality elements that business analysts use to verify the requirements, or they may be specifically developed to capture issues of concern. The purpose of a checklist is to ensure that items determined to be important are included in the final requirements deliverables, or that steps required for the verification process are followed.

• Question 26:

  An organization is engaged in an effort to streamline the online customer experience. The business analyst (BA) prepares a business analysis information package to discuss the changes the customer will experience. Which one of the following tools will assist the BA in this discussion?

  A. Context Diagram
  B. Data Dictionary
  C. Visual Prototype
  D. Business Rules
  A. Context Diagram

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  A context diagram is a data flow diagram that shows an entire system and how it exchanges information with external entities. It is like the big-picture view and is often used to describe the high-level context of net input flow and output flows of a system.

• Question 27:

  The business analyst (BA) has traced the requirements for the interaction between a customer and the new online ordering system. Besides enabling the BA to ensure quality of the requirements to stakeholders, tracing the requirements will also enable the BA to:

  A. show all of the decision points in the business process.
  B. illustrate the relationships between relevant requirements.
  C. capture all users that will be impacted by the project.
  D. detail the inner workings of the system being changed.
  B. illustrate the relationships between relevant requirements.

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  Tracing the requirements for the interaction between a customer and the new online ordering system will enable the business analyst (BA) to illustrate the relationships between relevant requirements. According to the BABOK Guide, requirement traceability is "the ability to track the origin and evolution of a requirement and its relationship to other requirements" 3. By tracing the requirements, the BA can show how the requirements are aligned with the business objectives, how they support each other, and how they affect the scope, quality, and risk of the solution. Showing all of the decision points in the business process, capturing all users that will be impacted by the project, and detailing the inner workings of the system being changed are possible outcomes of tracing the requirements, but they are not the primary purpose of the technique. References: 3: BABOK Guide, Version 3, Section 7.6 Trace Requirements

• Question 28:

  One of the techniques to assess capabilities in an organization is to use SWOT. What does SWOT accomplish?

  A. SWOT reviews your strengths, weaknesses, opportunities, and threats.
  B. It identifies how current capabilities match up against the influencing factors.
  C. It assesses the strength, weaknesses, opportunities, and threats.
  D. SWOT is a goal setting technique that means "Sweat Works Over Time."
  B. It identifies how current capabilities match up against the influencing factors.

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  The best answer to what SWOT accomplishes is that it identifies how current capabilities (strengths and weaknesses) match up against the influencing factors (opportunities and threats). C is incorrect. While this answer does provide the key of what SWOT stands for, it's not the best answer for what SWOT accomplishes. A is incorrect. This answer does use the legend of SWOT, but it does not define the purpose of SWOT. D is incorrect. This isn't a valid statement about SWOT.

• Question 29:

  You are the business analyst for your organization. You are working with several IT professionals to determine all of the connected systems in your organization. You are creating a mapping of the servers, workstations, printers, and other connected devices and their purposes for an analysis of how information is input, processed, stored, and output from each system. What business analysis process are you completing?

  A. Data flow diagram
  B. Data dictionary and glossary creation
  C. Prototype
  D. Networking topology mapping
  A. Data flow diagram

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  You are creating a mapping of the servers, workstations, printers, and other connected devices and their purposes for an analysis of how information is input, processed, stored, and output from each system. This is a description of a data flow diagram. Answer: B is incorrect. A data dictionary defines the key terms and data relevant to a business domain. Answer D is incorrect. A network topology does show the connected devices to a network, but it does not show how the information is input, processed, stored, and output from these devices. Answer: C is incorrect. A prototype is a mock-up or working model of a proposed solution.

• Question 30:

  A business analyst (BA) has completed documenting requirements and to save time, recommends sharing the requirements document with the development team to fast-track development immediately. What issue may arise by doing so?

  A. Stakeholders may refuse the solution.
  B. Requirements metrics may not be measurable.
  C. The BA may significantly impact other aspects of the project timeline.
  D. The business need may change.
  B. Requirements metrics may not be measurable.

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  According to the BABOK Guide, requirements metrics are used to measure and monitor the quality and performance of requirements throughout the project life cycle3. Requirements metrics can include attributes such as completeness, correctness, testability, clarity, consistency, etc4. If the BA shares the requirements document with the development team without validating and verifying them with the stakeholders, there is a risk that the requirements metrics may not be measurable or meaningful. For example, the requirements may not be complete or correct, or they may not reflect the actual needs of the stakeholders. This can lead to rework, delays, defects, or dissatisfaction with the solution. Therefore, the issue that may arise by doing so is that requirements metrics may not be measurable.