IIBA CBAP Online Practice Questions and Exam Preparation

IIBA CBAP Online Questions & Answers

• Question 51:

  You are the business analyst for the NGQ Company. Management is concerned that their company is not able to meet an identified business need with their current existing structure, people, processes and technology. They've asked you to complete an analysis of their organization's ability to meet the identified business need.

  What business analysis process are you completing for your organization?

  A. Determining the solution approach
  B. Assessing the capability gaps
  C. Requirements elicitation
  D. Verifying the requirements
  B. Assessing the capability gaps

• Question 52:

  A very large insurer of General Liability and Property Damage insurance has an upward trend of increased claims over the past 5 years.

  The Risk Control Area for that company has just completed a 12 month Pilot of a new improved Risk Control Site.

  The purpose of the site is to help their customers manage their exposures and ideally prevent them from having claims. There were 100 customers that were part of the Pilot that represented 25 different industries. The business goals were to

  increase use of the site and provide tools to help customer awareness of their exposures, so that they may reduce existing exposures and ultimately reduce claims.

  The sites Features were as follows:

  Improvements to the search engine to all customers to search for articles, tools and services on the site.

  A checklist function that allow customer to create their own unique Checklists or utilize a sample provided by ABC company to use daily, weekly etc for an area of their facility.

  A promotion feature ?where Risk preventing Articles, and tools on the site are marketed toward a customer.

  A profile section allowing for Customer Name, Address and contact Phone number.

  After the 12 months pilot, the business sponsor received an assessment of what was working and what was not. The Assessment of the pilot revealed overall site activity had significantly increased, however only 5% of the time the promotions

  were viewed. And the most shocking was that total claims increased by nearly 20% for these 100 customers during the pilot period. The business sponsor was perplexed as he had an expectation of reduced claims and at least for 30%

  viewing of promotions since the project team had spend a lot of careful time and effort on this feature. A BA was assigned to do further analysis regarding the low use of the promotions and why claims were not being reduced.

  Regarding the use of promotion the BA looked into other similar companies to see what they did differently to get their customer to look at their promotions. The BA found that similar companies had promotions that targeted the industry the

  customer was in so it was more relevant to them and they were more interested to view the promotion. In addition the BA sent out survey to all 100 pilot customers asking probing questions about what they thought of the site and if they felt it

  had decreased their exposure to risk sufficiently. The Survey responses came back with raving positive comments and providing examples of how the site had been helping in the reduction of claims from the customer's perspective. In

  addition the survey also revealed insight that the customers found the promotion often irrelevant to their industry.

  The BA asked for a dump of all documentation of the 100 claims that were filed over the 12 month pilot period. The BA found the nearly 90% of the claim field were all in one region of the country and were all for property damage related to

  several severe winter storms in the region and the claims were nearly all unavoidable by the customers. The BA brought all this analysis back to the business sponsor and made the recommendation to the business sponsor to require the

  customer to select 1 of 25 industries in their profile. This would in turn allow for the ability to show industry specific promotions and promote search results relative to a customer's industry to be stored at the top giving the customer a more

  personalized experience.

  What was the business sponsor looking to validate about the use of promotions?

  A. Performance Variance
  B. Accuracy
  C. Risks
  D. Market Trends
  B. Accuracy

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  Explanation/Reference:

• Question 53:

  You are the business analyst for your organization and are working on prioritizing the project requirements. Management has asked you to prioritize the requirements based on the cost-benefit analysis for the requirements' value to the organization.

  What basis for prioritization are you using in this instance?

  A. Business value
  B. Stakeholder agreement
  C. Likelihood of success
  D. Urgency
  A. Business value

• Question 54:

  You are the business analyst for your organization and are working with Jennifer to conduct stakeholder analysis. You would like to create a RACI chart to help with the roles of the people involved in the stakeholder analysis process. Jennifer is not familiar with this chart and asks what does RACI mean.

  Which one of the following best describes the RACI chart in the conduct stakeholder analysis process?

  A. It's a matrix that uses the Responsible, Accountable, Consult, and Inform tasks as part of the stakeholder analysis process.
  B. It's a role and responsibility chart that identifies when stakeholders are needed in the business analyst duties.
  C. It's a matrix that uses Role, Action, Consult, and Inform as part of the conduct stakeholder analysis process.
  D. It's a rule that the business analyst can use to identify all of the needed stakeholders: roles, actions, communications, and interest.
  A. It's a matrix that uses the Responsible, Accountable, Consult, and Inform tasks as part of the stakeholder analysis process.

• Question 55:

  Which of the following involves defining the various threats, determining the extent of vulnerabilities, and devising countermeasures against a possible attack?

  A. Qualitative risk analysis
  B. Risk analysis
  C. Risk assessment
  D. Quantitative risk analysis
  A. Qualitative risk analysis

• Question 56:

  Which of the following is concerned with determining whether the information used for risk analysis is probable, of high class, or accurate?

  A. Risk Urgency Assessment
  B. Risk Probability and Impact Assessment
  C. Risk Categorization
  D. Risk Data Quality Assessment
  D. Risk Data Quality Assessment

• Question 57:

  A martial arts organization has been expanding throughout the mid-Atlantic states and has hired a business analyst (BA) to create a system that will enable the organization to manage its growing needs. The following list describes some of

  the operations of the martial arts organization:

  The martial arts organization offers a variety of seminars to trainees that span the entire spectrum of the martial arts training system.

  Each seminar is made up of a set of techniques.

  Coaches in the martial arts organization are assigned seminars to teach according to the area that they specialize in and their availability.

  The martial arts organization publishes and maintains a web-based calendar of the different seminars (and the assigned coaches) every quarter for the trainees to view.

  strator in the martial arts organization manages the seminars (including seminar content), assigns seminars to coaches, and defines the seminar schedule.

  To ensure understanding of the business need, the BA has created three Unified Modelling Language (UML) diagrams, which are shown below:

  

  

  The seminar administrator reviewed these three diagrams and asked the BA to create a fourth diagram to model the various levels that a trainee goes through (e.g., while belt to yellow belt, yellow belt to green belt, etc.). What modeling technique will the BA use to create this diagram?

  A. Organizational modelling
  B. State modelling
  C. Concept modelling
  D. Decision modelling
  A. Organizational modelling

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  Explanation/Reference:

• Question 58:

  Which of the following statements best describes the purpose of the confirm elicitation results process?

  A. Validate that the stated requirements expressed by the stakeholders match the solution the organization has proposed.
  B. Validate that the stated requirements expressed by the stakeholders match the stakeholders' understanding of the problem and the stakeholders' needs.
  C. Validate that the stated requirements expressed by the stakeholders match the documented requirements of the project sponsor.
  D. Validate that the stated requirements expressed by the stakeholders match the project scope.
  B. Validate that the stated requirements expressed by the stakeholders match the stakeholders' understanding of the problem and the stakeholders' needs.

• Question 59:

  There are 50 stakeholders in the current project. How many communication channels exist in this project?

  A. 1200
  B. 1225
  C. 1500
  D. 500
  B. 1225

• Question 60:

  In risk analysis, which of the following can be identified as a consequence of a disaster?

  A. Loss of operating capability
  B. Loss of goodwill
  C. Loss of competitive edge
  D. Loss of stockholder confidence
  A. Loss of operating capability