IIBA CBAP Online Practice Questions and Exam Preparation

IIBA CBAP Online Questions & Answers

• Question 31:

  A financial institution engaged in mortgage lending has embarked on a business process improvement initiative to eliminate the activities that hinder growth to ultimately improve the success rate of its mortgage business. As a benchmark for

  identification, the institution is keen on improving any business process that has less than a 75% success rate. The institution has appointed a business analyst (BA) to review the business transactions for the processes of origination,

  payments, and closures, as well as identify opportunities for improvements and recommend solutions.

  The BA has collected the following information over the last three months pertaining to these business processes:

  ?All the business processes are at their maximum capacity in terms of the current number of transactions.

  ?Each business process has a certain number of rejects and the reasons for rejection include documentation, verification, collateral, and funding. Funding rejects occur when the bank's customers have failed to make payment of their

  mortgage processing fee or mortgage closure payment.

  The BA has also recommended the use of documentation checklists as a solution to eliminate the documentation rejects.

  

  Assuming the BA's recommendation to be true, what will be the new success rate of the mortgage closure process?

  A. 90%
  B. 85%
  C. 10%
  D. 20%
  B. 85%

• Question 32:

  A business analyst (BA) asks participants in a workshop to write down their ideas about the feature being built on sticky notes, place them on the wall, and then group the ideas into similar themes. The BA is using this technique to:

  A. prepare for requirements elicitation
  B. manage stakeholder collaboration
  C. identify organizational capabilities
  D. prioritize requirements
  B. manage stakeholder collaboration

• Question 33:

  Which of the following processes is used to make certain that the project team members are completing the project work according to the project plan?

  A. Project time management
  B. Project scope management
  C. Quality management plan
  D. Quality control
  D. Quality control

• Question 34:

  An organization is trying to streamline its current processes to improve performance and reduce costs. A business analyst (BA) conducted a process improvement workshop and identified the following issues as the top three items to be addressed:

  1.

  There are multiple teams to define systems, functionality, and content. In many instances multiple teams are defining the same functionalities while other functionalities are not being defined at all, leading to unclear understanding of business requirements.

  2.

  Product specification forms are published each year. A comparison tool is used to evaluate specification between yearly releases, but does not adequately identify changes between versions and needs to be improved.

  3.

  Training consists of a new team member shadowing a seasoned team member. There are not written training materials for formal training sources therefore training is inconsistent and not meeting the needs of the organization.

  The BA learns that formal training programs are not often devised for teams as small and diverse as this team, but still believes it is a viable solution to the training need. What type of analysis would help the BA gain approval to proceed with creating this type of training program for this team?

  A. Business Capabilities
  B. Cost Benefit
  C. Decision
  D. Process
  C. Decision

• Question 35:

  What type of requirements elicitation technique is the Delphi Technique?

  A. Survey
  B. Workshop
  C. Round table
  D. Prototyping
  A. Survey

• Question 36:

  A business analyst (BA) is responsible for analyzing the effectiveness of a railway ticket booking system. The BA prepared a report based on observations of the booking clerk over two days (Monday and Wednesday). According to the information gathered, the booking clerk is underutilized and spends a lot of idle time waiting for customers. What should the BA do next?

  A. Benchmark the clerk's performance against other roles and other companies
  B. Conduct further analysis to protect against false information based on insufficient data
  C. Propose a change in the organizational chart to give the clerk more responsibilities
  D. Verify the expected value and its perceived performance
  C. Propose a change in the organizational chart to give the clerk more responsibilities

• Question 37:

  You are creating a model for your requirements.

  Which model type categorizes and describes the people who directly interact with a solution?

  A. Rules
  B. User classes, profiles, or roles
  C. Concepts and relationships
  D. Events
  B. User classes, profiles, or roles

• Question 38:

  An online stock trading system is under implementation.

  Which of the following events can be considered as a trigger for re-prioritization?

  A. A team member has left the project and is being replaced
  B. A new initial public offering in the stock market is introduced
  C. Further dependencies among solution components are uncovered
  D. Number of reported quality defects is growing through phases
  C. Further dependencies among solution components are uncovered

• Question 39:

  A national branch of a global company is struggling to improve business processes of its Public and Government Affairs (PGA) department. To work with external stakeholders effectively, PGA employees need to collect, manage, and exchange a vast amount of information. Complex cases involve collaboration of many employees from different departments. The ability to share information and to coordinate corresponding activities is crucial for the company's growth plans. Their current tools and practices do not serve the purpose well. The existing system, which was deployed a couple of years ago, has only a few active users. The majority of PGA employees avoid using it because the system is hard to use and lacks needed functionality. Consequently, available information is mostly unstructured and stored either locally or on a shared network drive. Some of the information exists only in a paper form.

  The branch's PGA head, who sponsors the project, wants to implement a configurable solution that two other branches successfully deployed several months ago. Both deployments were done by three solution consultants, who will be available to assist in the project. They will be responsible for tailoring the solution to PGA needs, as well as for training the PGA staff. With their help, the sponsor plans to complete the project in approximately three months.

  The solution consultants reside in another country 7 hours ahead of the rest of the project team. They will be available part-time, but are planning two one-week long trips to the PGA central office to conduct initial training and to participate in the final deployment of the system into production. The consultants, in turn, expect a business analyst (BA) to assist in collecting necessary data and defining customization requirements.

  The solution consultants have composed a set of as-is solution documents. A spreadsheet contains a catalog of brief definitions of all requirements with priorities assigned to them. A separate document explains data models and user interfaces. For the new and changed requirements, the BA wants to capture additional attributes such as the source, reason, complexity, and priority of change. Some of these requirements can be reused in other work.

  How should information for these requirements be managed?

  A. Rewrite requirements independent of the solution design
  B. Enter the information in the company's change management system
  C. Add the attributes to the original requirements catalog and change requirements
  D. Create a new workbook of requirements with necessary attributes
  D. Create a new workbook of requirements with necessary attributes

• Question 40:

  A business analyst (BA) is running a workshop with a group of stakeholders to understand the requirements for a change that the company is planning to implement.

  What important factor does the BA need to understand to ensure the workshop remains focused on the topic in question?

  A. Future state
  B. Assets
  C. Scope
  D. Risk register
  A. Future state