IIBA CBAP Online Practice Questions and Exam Preparation

IIBA CBAP Online Questions & Answers

• Question 91:

  A national branch of a global company is struggling to improve business processes of its Public and Government Affairs (PGA) department. To work with external stakeholders effectively, PGA employees need to collect, manage, and exchange a vast amount of information. Complex cases involve collaboration of many employees from different departments. The ability to share information and to coordinate corresponding activities is crucial for the company's growth plans. Their current tools and practices do not serve the purpose well. The existing system, which was deployed a couple of years ago, has only a few active users. The majority of PGA employees avoid using it because the system is hard to use and lacks needed functionality. Consequently, available information is mostly unstructured and stored either locally or on a shared network drive. Some of the information exists only in a paper form.

  The branch's PGA head, who sponsors the project, wants to implement a configurable solution that two other branches successfully deployed several months ago. Both deployments were done by three solution consultants, who will be available to assist in the project. They will be responsible for tailoring the solution to PGA needs, as well as for training the PGA staff. With their help, the sponsor plans to complete the project in approximately three months.

  The solution consultants reside in another country 7 hours ahead of the rest of the project team. They will be available part-time, but are planning two one-week long trips to the PGA central office to conduct initial training and to participate in the final deployment of the system into production. The consultants, in turn, expect a business analyst (BA) to assist in collecting necessary data and defining customization requirements.

  A BA suggests interviewing employees to elicit user requirements and then performing a gap analysis to identify solution customization requirements. However, the sponsor believes that it will be a waste of time because the employees do not know how the process should work in the future. The sponsor expects the solution to help shape their process and wants to start with the solution as is, amending it as necessary based on the user feedback.

  What should the BA do?

  A. Deploy the current solution and survey users for improvement proposals.
  B. Utilize the solution in a test environment with actual data to elicit feedback.
  C. Collect the requirements from the sponsor and domain subject matter experts.
  D. Explain the benefits of interviews to the requirements elicitation process.
  A. Deploy the current solution and survey users for improvement proposals.

• Question 92:

  Which of the following represents the duration of activities against a calendar?

  A. Scatter chart
  B. Gantt chart
  C. Pie chart
  D. Pareto chart
  B. Gantt chart

• Question 93:

  The business analysis approach generally defines all of the following attributes except for which one?

  A. Requirements for solutions acceptance
  B. Deliverables
  C. Team roles
  D. Analysis technique
  A. Requirements for solutions acceptance

• Question 94:

  An insurance company wants to increase sales by 15% and customer retention by 10% within 1 calendar year. Various strategies to achieve this were considered and a restructure to the existing pricing model is selected to help achieve these

  goals.

  A business analyst (BA) works with stakeholders such as actuaries, product specialists, sales staff, risk managers, and underwriters who agree to applying varying levels of discounts to customers based on:

  ?Total annual premium the customer has with the company (Financial worth)

  ?Time with the insurance company (Loyalty)

  Various financial models are considered but the stakeholders agree that an initial applicable discount is determined based on the customer's overall premium:

  

  The percentage of the maximum possible discount available to the customer is adjusted based on time with the company:

  

  As the new pricing structure was being implemented, the chief executive officer (CEO) of the company wanted to change the premiums and associated discounts offered to customers. The BA investigated the cost, anticipated benefits and the length of time the change would likely take to complete before presenting the results back to the CEO.

  What type of analysis has the BA just conducted?

  A. Impact
  B. Capability
  C. Market
  D. Document
  A. Impact

• Question 95:

  You are the business analyst for a large project in your organization. While your company prefers face-to-face communications there are many stakeholders located in different geographical locations.

  How can you still effectively serve as a business analyst when the stakeholders are not collocated?

  A. You will need to travel on a regular rotation to each of the geographical locations to complete the business analyst duties.
  B. You will need to implement videoconferences.
  C. Add more business analysts in each of the geographical location.
  D. You will need the stakeholders to periodically gather in one locale.
  B. You will need to implement videoconferences.

• Question 96:

  A business analyst (BA) is working on a payment system (PS) implementation. A set of systems which should interact with a new system has been identified. The business analyst defined that a user with role of "Supervisor" in the PS must

  pass a two-factor authentication before an execution of the functions: "Change system parameters" and "Set up new supervisor." A user must have the role of "Supervisor" to use the standard functions "Send mail notification" or "Send SMS

  notification".

  The BA defined the following use cases:

  ?;Change system parameter";

  ?;Setup new superviso";

  ?;Send mail notificatio";

  ?;Send SMS notificatio";

  ?;Send notificatio";

  ?;Pass a two-factor authenticatio";

  The BA wants to create a Use Case diagram.

  What standard relationship should be defined between "Change system parameters", "Setup new supervisor" and "Pass a two-factor authentication"?

  A

• Question 97:

  After determining that the enterprise culture was the driving force behind recent solution change decisions, a business analyst (BA) has decided to conduct an enterprise-wide cultural assessment. What information can the BA expect to learn from the results?

  A. Whether the stakeholders view the solution as something beneficial
  B. Whether there will be an organizational impact as a result of the change.
  C. That changes to the enterprise culture will better drive its actions
  D. That internal dependencies limit the performance of the entire solution
  B. Whether there will be an organizational impact as a result of the change.

• Question 98:

  A major manufacturer of popular beverages has appointed a local distributor to serve a specific territory. The demand for the beverages has a pronounced seasonal pattern. The distributor performs well overall, but is repeatedly unable to keep up with fulfilling many customer orders during peak demand periods. The distributor's current delivery capability is stretched to deliver 60 tons of merchandise per day whereas the season's peak demand periods need a daily delivery capability of up to 100 tons.

  The distributor is under pressure to fully meet the year-round market demand in order to stay in business. The distributor's management wants to identify and consider more cost-effective options as resorting to adding more trucks and drivers would not be economically feasible.

  A business analyst (BA) has spent several days observing and measuring the warehouse activities to understand the situation and to gain insights into possible solutions. The delivery workflow is a four-step process: (1) picking the orders and assembling them on trays, (2) bringing the trays to the loading bay, (3) loading the orders into trucks, and (4) delivering the orders to customers. As the following table illustrates, overall performance depends is dependent on five major resources: (1) the workers who pick the orders and load them into trucks, (2) the tallyers who check the orders, (3) the drivers, (4) the trucks, and (5) eight loading bays (LBs).

  

  What is the company's primary business objective in this scenario?

  A. Make more profit
  B. Defeat competitors
  C. Satisfy the customer
  D. Stabilize its performance
  D. Stabilize its performance

• Question 99:

  Paul is the business analyst for his organization. He is examining a single solution to determine if the solution he and his team have identified carries enough business value to justify its implementation. What business analysis process is Paul performing in this scenario?

  A. Define transition requirements
  B. Assess proposed solution
  C. Assess organizational readiness
  D. Allocate requirements
  B. Assess proposed solution

• Question 100:

  A business analyst (BA) has been given a defect during user acceptance testing. After analyzing the defect, the BA determines it is a change in the requirement.

  What does the BA need to do to assess the change?

  A. Close the defect "working as designed"
  B. Evaluate the risk analysis and management information
  C. Perform a root cause analysis
  D. Conduct an impact analysis using traceability
  D. Conduct an impact analysis using traceability