ServiceNow CAS-PA Online Practice Questions and Exam Preparation

ServiceNow CAS-PA Online Questions & Answers

• Question 1:

  Which of the following data update settings for single score visualisations shows the timestamp of when the score was last updated?

  A. Show score update time
  B. Real time update
  C. Background refresh interval (minutes)
  D. Follow filters
  A. Show score update time

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  Explanation/Reference:

  `Show score update time' shows the timestamp of when the score was last updated. `Follow filters' set for a workspace page. When enabled, the visualisation displays on a workspace with the filters set by the page. Toggle off to disable a

  visualisation from accepting any filter input.

  `Background refresh interval (minutes)' shows how often, in minutes, the landing page refreshes the visualisation if you have navigated away from it.

  `Real time update' updates score in real-time.

  Reference:https://docs.servicenow.com/bundle/quebec-servicenow-platform/page/use/par- for-workspace/concept/single-score.html

• Question 2:

  What calendar type can you use to analyse scores using time periods?

  A. Team Calendar
  B. Maintenance Calendar
  C. Custom Business Calendar
  D. On-Call Calendar
  C. Custom Business Calendar

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  Explanation/Reference:

  Analyse scores using time periods from a custom business calendar instead of only the standard calendar.

  When you are creating an Indicator Source, you can select either the standard calendar or a business calendar defined on the instance.

  If you use a business calendar, you can create data collection jobs that run on the Business Calendar: Entry start or Business Calendar: Entry end times. If you select a business calendar, you have the Calendar Frequency field. This field is

  required. The business calendar you selected determines the range of available frequencies.

  (Optional) If you have configured this indicator source to use a business calendar, set the number of periods to retain scores and snapshots and find seasonal patterns.

  Reference:https://docs.servicenow.com/bundle/quebec-now- intelligence/page/use/performance-analytics/concept/c_IndicatorSources.html

• Question 3:

  Which of the following items can you view without the pa_viewer role if the indicator and breakdown ACLs are respected? (Choose two.)

  A. Diagnostic Results
  B. KPI Details
  C. Analytics Hub
  D. Widget Statistics
  B. KPI Details
  C. Analytics Hub

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  Explanation/Reference:

  You can rely less on roles and more on access control lists (ACLs) to secure Performance Analytics.

  On new instances, you no longer need the pa_viewer role to view the following items. Instead, indicator and breakdown ACLs are respected:

  *

  Analytics Hub

  *

  Text Analytics widgets

  *

  KPI Details

  *

  Breakdowns on workbench widgets

  Performance Analytics widgets: In general, Performance Analytics widgets follow indicator and breakdown ACLs.

  Targets and Thresholds: On the Analytics Hub, no roles are required to create personal targets and thresholds.

  Reference:https://docs.servicenow.com/bundle/quebec-release-notes/page/release- notes/analytics-intelligence-reporting/performance-analytics-rn.html

• Question 4:

  What is an easy way for a responsible user to get real-time updates on the signals for a particular KPI?

  A. Monitoring the signal score on a dashboard
  B. Receive email notifications
  C. Schedule a report for the signal data
  D. D.Manually check the KPI doe signals
  B. Receive email notifications

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  Explanation/Reference:

  As a responsible user, you can receive email notifications about new or unresolved signals, anti-signals, or any actions taken on signals.

  You can configure how frequently you get these reminders and the maximum number of reminders to get for a signal.

  You no longer have to open KPI Signals and manually check each KPI for signals. Scheduling a report for the signal data does not provide real-time updates. Manually check the KPI for signals and monitoring the signal score on a dashboard

  requires the user to constantly check for the updates without a pause, which is not easy.

  Reference:https://docs.servicenow.com/bundle/quebec-now-intelligence/page/use/par-for- workspace/concept/kpi-signals-responsible-users.html

• Question 5:

  Which of the following are true statements about configuring pie, donut, and single score visualisations in workspaces?

  A. Data labels are shown as only percentages, as values, or as both.
  B. Legend percentages are shown along with values.
  C. The metric label name is displayed near the metric value.
  D. Set gradient, texture, or no colour options for data display.
  A. Data labels are shown as only percentages, as values, or as both.
  B. Legend percentages are shown along with values.
  C. The metric label name is displayed near the metric value.

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  Explanation/Reference:

  A pie visualisation shows how individual pieces of data relate to the whole using a circle to represent the whole.

  A Donut visualization shows how individual pieces of data relate to the whole using a donut shape to represent the whole.

  Single score visualisations display a single, key business value or current aggregate indicator score. You can set a score to update in real-time. The following enhancements are made to pie, donut, and single score visualisations in the

  Quebec release:

  *

  The metric label name is displayed near the metric value.

  *

  Legend percentages are shown along with values.

  *

  Data labels are shown as only percentages, as values, or as both. Gradient, texture, or no colour are not valid colour options for data display. You can set 'default', 'colour palette' and 'fixed element colour' for pie and donut visualisations, and 'default' and 'single colour' for single score visualisations.

  Reference:https://docs.servicenow.com/bundle/quebec-servicenow-platform/page/use/par- for-workspace/concept/pie-donut-visualizations.html#pie-donut-visualizations

• Question 6:

  What data update settings can you enable for a single score visualisation to update the score in real-time?

  A. Background refresh interval (minutes)
  B. Show score update time
  C. Real time update
  D. Live refresh date (seconds)
  C. Real time update

  ---

  Explanation/Reference:

  Enabling `Real time update' from the data update settings updates a single score visualisation in real-time.

  `Show score update time' shows the timestamp of when the score was last updated. `Background refresh interval (minutes)' shows how often, in minutes, the landing page refreshes the visualisation if you have navigated away from it. With

  `Live refresh rate (seconds)', you can choose the frequency in non-decimal seconds to have a single score reporting widget refresh. If set at '0', the score does not refresh.

  Reference:https://docs.servicenow.com/bundle/quebec-servicenow-platform/page/use/par- for-workspace/concept/single-score.html

• Question 7:

  What condition do you use on the Elements Filter record for the `Groups' Breakdown Source to get only groups that had an incident assigned to them?

  A. By adding 'itil' to the Roles necessary to see the filter
  B. By adding 'lncident->Assignment group' to the Related List Conditions
  C. By adding 'itil' type to the 'Conditions'
  D. By selecting 'Incident [incident]' for the Facts table
  B. By adding 'lncident->Assignment group' to the Related List Conditions

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  Explanation/Reference:

  When you create an element filter, you can include conditions on a related field in a different table than the breakdown source table. Element filters enable you to limit the displayed breakdown elements on an Analytics Hub or widget using

  filter conditions, including personalised visuals. You can select an element filter when viewing breakdowns on an Analytics Hub or configuring a breakdown widget.

  For example, you could create an element filter on the Groups breakdown source, which uses the Group [sys_user_group] table. If you added a related list condition on Incident [incident]->Assignment group, you would get only groups that

  had an incident assigned to them. If this condition included [[Created][on][Last 6 Months]], you would get groups that were assigned an incident that was created within the last six months.

  Reference:https://docs.servicenow.com/bundle/quebec-now- intelligence/page/use/performance-analytics/concept/c_BreakdownElementFilters.html

• Question 8:

  Which of the following statements are true about creating User Experience filters? (Choose three.)

  A. Only users with the admin role can create User Experience filters.
  B. For filters to work in workspaces, you must configure an event handler to apply the filters.
  C. The filter you create in the Now Experience Ul Builder is available in all workspaces.
  D. A single filter can be used across all visualisations in a workspace.
  A. Only users with the admin role can create User Experience filters.
  B. For filters to work in workspaces, you must configure an event handler to apply the filters.
  D. A single filter can be used across all visualisations in a workspace.

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  Explanation/Reference:

  You can create a single filter for use across all the visualisations in a workspace. Creating User Experience filters requires admin access. The filter you create is available in the workspace in which you created it. For filters to work in workspaces, you must configure an event handler to apply the filters. Reference:https://docs.servicenow.com/bundle/quebec-servicenow- platform/page/administer/workspace/task/create-user-exp-filters.html

• Question 9:

  What does anti-signal indicate in KPI Signals?

  A. No signal has been detected
  B. Long-term stability
  C. Abnormal variation in the scores of a KPI
  D. A workflow has changed
  B. Long-term stability

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  Explanation/Reference:

  Reference:https://docs.servicenow.com/bundle/quebec-now-intelligence/page/use/par-for- workspace/concept/signal-no-signal-anti-signal.html

• Question 10:

  What role or access do users need to act on a signal to reset a baseline or dismiss a signal?

  A. Responsible users without workspace access
  B. Users with the admin. pa_admin. or pa_kpi_signal_admin role without being a responsible user
  C. Only users with the admin role
  D. Users irrespective of their level of responsibility
  B. Users with the admin. pa_admin. or pa_kpi_signal_admin role without being a responsible user

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  Explanation/Reference:

  Users with the admin, pa_admin, or pa_kpi_signal_admin role can reset a baseline or dismiss a signal without being a responsible user. Users with other roles must become responsible users to take such actions. These users also need a role that gives them access to a relevant workspace. You can assign responsibility for KPI Signals for a KPI to yourself or someone else. You can also unassign responsibility.

  Reference:https://docs.servicenow.com/bundle/quebec-now-intelligence/page/use/par-for- workspace/concept/kpi-signals-responsible-users.html