IBM C9560-023 Online Practice Questions and Exam Preparation

IBM C9560-023 Online Questions & Answers

• Question 21:

  What should the Level 2 support provider do upon escalation to IBM Tivoli Support?

  A. Ask the customer to contact IBM Tivoli Support directly.
  B. Remain the owner of the issue and work with IBM Tivoli Support.
  C. Provide all must gather information to IBM Tivoli Support and close their internal ticket.
  D. No longer interface with the customer as IBM Tivoli Support is now the primary contact.
  B. Remain the owner of the issue and work with IBM Tivoli Support.

• Question 22:

  What is Assist On-Site?

  A. An IBM education program used to create and deliver client customized training.
  B. An IBM dedicated resource who resides at the client's site to advise on technical issues.
  C. An IBM web based technology used to troubleshoot by viewing or controlling a remote system.
  D. An IBM team of support engineers that travel to customer locations to resolve critical problems.
  C. An IBM web based technology used to troubleshoot by viewing or controlling a remote system.

• Question 23:

  Which two statements are true of Passport Advantage? (Choose two.)

  A. Passport Advantage is only used to download Fix Packs.
  B. The end customers Primary Contact must authorize any self-nomination for access to Passport Advantage.
  C. The end customer is unable to download software until a Business Partner authorizes access to Passport Advantage.
  D. Business Partners automatically receive access to Passport Advantage on behalf of their clients once software is purchased.
  E. Business Partners may request access to Passport Advantage from their end customers, in order to download software on the clients behalf.
  B. The end customers Primary Contact must authorize any self-nomination for access to Passport Advantage.
  E. Business Partners may request access to Passport Advantage from their end customers, in order to download software on the clients behalf.

• Question 24:

  Which statement best describes the Test Fix Maintenance Delivery Vehicle?

  A. Test fixes may only be released on one fixed date each quarter.
  B. Test fixes include enhancements or new features for the product.
  C. Test fixes are announced by IBM and can be downloaded on the IBM website.
  D. Test fixes may be file replacements without formal packaging or documentation.
  D. Test fixes may be file replacements without formal packaging or documentation.

• Question 25:

  When searching knowledge entries on the IBM Support website, what does the Task Based Navigator provide for search isolation?

  A. search for only the maintenance download records
  B. navigate through product planning records, to find all related install tips
  C. search for documents with keywords, service task and operating system
  D. it guides through the troubleshooting documents to collect the right diagnostic information
  C. search for documents with keywords, service task and operating system

• Question 26:

  Prior to escalating an issue to IBM Tivoli Support, which action should the Level 2 support provider take?

  A. Reboot the production server.
  B. Verify Operating System is fully patched.
  C. Delete current log file to allow new logs to be created.
  D. Use debugging tools to capture detailed problem information.
  D. Use debugging tools to capture detailed problem information.

• Question 27:

  What is the IBM Education Assistant tool?

  A. a collection of multimedia educational modules
  B. a online chat tool used to assist users with training questions
  C. an online tool used to locate available IBM Training courses worldwide
  D. a collection of sample tests which assist users in preparing for IBM certifications
  A. a collection of multimedia educational modules

• Question 28:

  What is the IBM Tivoli Support response goal for severity 1 PMRs outside business hours?

  A. within 1 hour
  B. within 2 hours
  C. within 30 minutes
  D. within 90 minutes
  B. within 2 hours

• Question 29:

  What is the IBM Tivoli Support response goal for severities 2, 3 and 4 PMRs?

  A. within one business hour
  B. within two business hours
  C. within three business hours
  D. within 30 minutes during business hours
  B. within two business hours

• Question 30:

  What do Support Technical Exchange (STEs) webcasts provide?

  A. only post deployment information
  B. hints and tips which are seen in the field
  C. fee based education utilizing pre-recorded webcasts
  D. pre-recorded webcasts which do not allow for QandA with subject matter experts
  B. hints and tips which are seen in the field