IBM C9560-023 Online Practice Questions and Exam Preparation

IBM C9560-023 Online Questions & Answers

• Question 11:

  Which two security mechanisms are in place to ensure customer protection and safety when using Assist On-Site (AOS)? (Choose two.)

  A. Data communication is encrypted using 128-bit AES encryption.
  B. Access to an AOS session is granted using a random key unique to the session.
  C. AOS protects the customers system by only allowing view access to the system.
  D. AOS is installed on the customer's computer, allowing the customer to monitor attempts to access the system.
  E. Each registered IBM.com user receives an AOS account where they can control access to their systems.
  A. Data communication is encrypted using 128-bit AES encryption.
  B. Access to an AOS session is granted using a random key unique to the session.

• Question 12:

  If an individual needs to search knowledge for several products in one step, how can this be done?

  A. use the product selector dialog to select All
  B. perform separate searches for each product
  C. enter the keywords in for a search, without selecting a product
  D. go to the search dialog for task types and select up to 5 products
  D. go to the search dialog for task types and select up to 5 products

• Question 13:

  Which two statements are true of Interim Fix (IF) Maintenance Delivery Vehicles? (Choose two.)

  A. Interim Fixes are formally tested and fully supported by IBM.
  B. Interim Fixes are uncertified fixes that may be used for testing only.
  C. Interim Fixes are installable packages which include one or more APAR fixes.
  D. Interim Fixes are not published on the IBM website and must be requested from support.
  E. Interim Fixes do not contain any documentation, Readme files or installation instructions.
  A. Interim Fixes are formally tested and fully supported by IBM.
  C. Interim Fixes are installable packages which include one or more APAR fixes.

• Question 14:

  IBM Software Support Feeds allow one to stay up-to-date with the latest content created for specific IBM Software products. Which two statements are true? (Choose two.)

  A. feeds can include IBM stock prices
  B. feeds can be filtered using keywords
  C. feeds are updated several times a day
  D. feeds are delivered using IBM proprietary standards
  E. feeds may be customized to include PMR information
  B. feeds can be filtered using keywords
  C. feeds are updated several times a day

• Question 15:

  What is the IBM Tivoli Support response goal for severity 1 PMRs?

  A. within 1 hour
  B. within 2 hours
  C. within 30 minutes
  D. within 90 minutes
  B. within 2 hours

• Question 16:

  What are two examples of diagnostic Information? (Choose two.)

  A. script
  B. dumps
  C. traces
  D. file name
  E. incident history
  B. dumps
  C. traces

• Question 17:

  Which item can be sent to a Support Provider using e-mail as a temporary solution?

  A. upgrade
  B. source code
  C. new release
  D. hotfix or test fix
  D. hotfix or test fix

• Question 18:

  Which Maintenance Delivery Vehicles (MDVs) provides a cumulative, fully supported and formally tested software maintenance package of APAR fixes?

  A. FITS
  B. Test Fix
  C. Fix Pack
  D. Limited Availability Interim Fix
  C. Fix Pack

• Question 19:

  During the Problem Determination analysis, which two types of information are imperative to collect in order to verify the problem? (Choose two.)

  A. end users log / error message history
  B. verify the program version and operating system
  C. end users contact information for troubleshooting
  D. end users time and effort spent on resolving issue
  E. review of other customers who have experienced similar situations
  A. end users log / error message history
  B. verify the program version and operating system

• Question 20:

  If an individual needs to search knowledge for several products in one step, how can this be done?

  A. use the product selector dialog to select All
  B. perform separate searches for each product
  C. enter the keywords in for a search, without selecting a product
  D. go to the search dialog for task types and select up to 5 products
  D. go to the search dialog for task types and select up to 5 products