Salesforce B2C-SOLUTION-ARCHITECT Online Practice Questions and Exam Preparation

Salesforce B2C-SOLUTION-ARCHITECT Online Questions & Answers

• Question 121:

  Northern Trail Outfitters Is migrating away from legacy system and is currently implementing Service Cloud, Marketing Cloud, and B2C Commerce to support their growing business needs. The business has asked a Solution Architect to propose a cross- cloud data mapping design that makes use of the strengths of each platform.

  Which two recommendations should a Solution Architect include to the design?

  Choose 2 answers

  A. Document the data type and size constraints in each system to ensure entities are mapped correctly.
  B. Use an integration tool so there is no need to consider data mapping as part of the design.
  C. Hap B2C Commerce profile to Salesforce Platform Contact and to Marketing Cloud Contact.
  D. Ensure that the legacy systems data model is mapped and implemented as-ls without any modifications to minimize data migration complexity.
  A. Document the data type and size constraints in each system to ensure entities are mapped correctly.
  C. Hap B2C Commerce profile to Salesforce Platform Contact and to Marketing Cloud Contact.

  ---

  Explanation/Reference:

  Documenting the data type and size constraints in each system is important to ensure that the entities are mapped correctly and that no data is lost or corrupted during the integration process. Mapping B2C Commerce profile to Salesforce

  Platform Contact and to Marketing Cloud Contact is a best practice for cross-cloud data mapping design, as it allows for a consistent view of the customer across all platforms and enables cross- channel marketing and service capabilities.

• Question 122:

  A company wants to migrate their existing in-house order management solution to the Salesforce Order Management product, which will trigger post-purchase transactional emails through Marketing Cloud. They are already using B2C Commerce, Service Cloud, and Marketing Cloud, as well as the B2C Commerce - Service Cloud Connector and Marketing Cloud Connect.

  What are three actions that a Solution Architect must take when planning and deploying this solution? Choose 3 answers

  A. Configure data extensions and triggered sends in Marketing Cloud to support transactional emails for ordering scenarios.
  B. Modify the Service Cloud Connector implementation to remove potentially conflicting features with the Order Management Connector.
  C. Integrate Salesforce Order Management to B2C Commerce for order history and user self service.
  D. Migrate subscriber keys in Marketing Cloud to a new Order Management customer identifier.
  E. Replace the Service Cloud Connector with an Order Management Connector for B2C Commerce.
  A. Configure data extensions and triggered sends in Marketing Cloud to support transactional emails for ordering scenarios.
  B. Modify the Service Cloud Connector implementation to remove potentially conflicting features with the Order Management Connector.
  C. Integrate Salesforce Order Management to B2C Commerce for order history and user self service.

  ---

  Explanation/Reference:

  Salesforce Order Management is a product that allows managing orders across different channels and systems. To migrate the existing in-house order management solution to the Salesforce Order Management product, the following actions should be taken: Configure data extensions and triggered sends in Marketing Cloud to support transactional emails for ordering scenarios. Data extensions are tables that store data in Marketing Cloud, and triggered sends are email messages that are sent automatically based on an external event. Data extensions and triggered sends can be used to store order data and send order confirmation, shipment notification, or cancellation emails to customers. Modify the Service Cloud Connector implementation to remove potentially conflicting features with the Order Management Connector. The Service Cloud Connector is a cartridge that enables integration between B2C Commerce and Service Cloud. The Order Management Connector is a cartridge that enables integration between B2C Commerce and Salesforce Order Management. Some features of the Service Cloud Connector, such as order history or order cancellation, may conflict with the Order Management Connector, so they should be removed or disabled. Integrate Salesforce Order Management to B2C Commerce for order history and user self service. This integration allows customers to view their order history and status, track their shipments, cancel their orders, or initiate returns on the B2C Commerce storefront. This integration also allows agents to view and manage orders in Service Cloud. Option D is incorrect because migrating subscriber keys in Marketing Cloud to a new Order Management customer identifier is not necessary or recommended. Option E is incorrect because replacing the Service Cloud Connector with an Order Management Connector for B2C Commerce is not possible or advisable.

  References: https://help.salesforce.com/s/articleView?id=sf.order_overview.htmandtype=5 https://help.salesforce.com/s/articleView?id=sf.mc_co_transactional_messaging.htmandtype=5 https://documentation.b2c.commercecloud.salesforce.com/DOC1/topic/com.demandware.dochelp/OrderManagement/OrderManagementOverview.html https://documentation.b2c.commercecloud.salesforce.com/DOC1/topic/com.demandware.dochelp/OrderManagement/OrderManagementConnector.html

• Question 123:

  Northern Trail Outfitters (NTO) wants to bring data from custom objects from its Salesforce Customer Success Platform into the Marketing Cloud account. NTO aims fora personalization of the customer journey with up- to-date Information and using dynamic content from multiple sources.

  How can a Solution Architect ensure the expected data Is available within the Marketing Cloud?

  A. Utilize Synchronized Data Sources within Marketing Cloud.
  B. Implement a custom integration between Marketing Cloud and the Customer Success Platform.
  C. Install and configure Distributed Marketing to make content accessible.
  D. Use Marketing Cloud Connect to fetch the expected data using APIs at send time.
  A. Utilize Synchronized Data Sources within Marketing Cloud.

  ---

  Explanation/Reference:

  Synchronized Data Sources are a feature that allows accessing and integrating data from Sales Cloud or Service Cloud into Marketing Cloud for use in marketing activities. Synchronized Data Sources can help automate the data synchronization process and ensure that data is consistent and up-to-date across different Salesforce platforms. To ensure the expected data is available within Marketing Cloud, a Solution Architect should utilize Synchronized Data Sources within Marketing Cloud.

• Question 124:

  Universal Containers (UC) uses B2C Commerce, Marketing Cloud, and Salesforce OMS for their online sales capabilities. Given recent logistics constraints and challenges, many customers are asking UC for the ability to make their purchases online but pick them up at a local store or location (BOPIS).

  Which consideration should a Solution Architect keep in mind when designing a solution for UC that would allow for this functionality?

  A. Manage inventory data inside of Salesforce OMS so it is easier to parse by store.
  B. Manage B2C Commerce geolocation data for stores on an order by order basis.
  C. Manage inventory data inside of B2C Commerce so it is easier to parse by store.
  D. Marketing Cloud Mobile Push is required for this solution and must be enabled.
  C. Manage inventory data inside of B2C Commerce so it is easier to parse by store.

  ---

  Explanation/Reference:

  This answer is correct because managing inventory data inside of B2C Commerce makes it easier to parse by store and enable buy online pick up in store (BOPIS) functionality. B2C Commerce can store inventory information for multiple locations and provide real-time availability information to customers and service agents. B2C Commerce can also integrate with Salesforce OMS to manage order fulfillment and payment processing for BOPIS orders.

  References: https://help.salesforce.com/s/articleView?id=sf.b2c_commerce_oms_integration.htmandtype=

• Question 125:

  Northern Trail Outfitters (NTO) operates its website on B2C Commerce. NTO recently decided to update its Customer Service from a bespoke solution to Service Cloud.

  NTO currently has around two million customer records in its B2C Commerce database that need to be migrated into Service Cloud.

  What should a Solution Architect recommend to export all the customer data from B2C Commerce and import into Service Cloud without additional development7

  A. Export the data using B2C Commerce APIs, and import it into Salesforce using Data Loader.
  B. Export the data using B2C Commerce APIs, and import it into Salesforce using Data Import Wizard.
  C. Export the data using Business Manager, and import it into Salesforce using the Data Import Wizard.
  D. Export the data using Business Manager, and import it into Salesforce using Data Loader.
  D. Export the data using Business Manager, and import it into Salesforce using Data Loader.

  ---

  Explanation/Reference:

  This answer is correct because it is a way to export all the customer data from B2C Commerce and import into Service Cloud without additional development. Business Manager is a tool that allows B2C Commerce administrators to export customer data in CSV format. Data Loader is a tool that allows Salesforce administrators to import data from CSV files into Salesforce objects. References: https://documentation.b2c.commercecloud.salesforce.com/DOC1/topic/com.demandware.dochelp/BusinessManager/ExportingCustomerData.html https://developer.salesforce.com/docs/atlas.en-us.dataLoader.meta/dataLoader/data_loader.htm

• Question 126:

  A company, currently using B2C Commerce and Service Cloud, has recently purchased and integrated Salesforce Order Management into its order flow. One of the first projects the company would like to complete is to allow its customers to purchase online and pick up their order in the store.

  What flow should a Solution Architect suggest to facilitate this request'

  A. B2C Commerce exports the order to Salesforce Order Management. Salesforce Order Management passes the order information to Service Cloud. Once the order is picked up by the customer, Service Cloud updates the final status in Salesforce Order Management.
  B. B2C Commerce exports the order to Service Cloud. Service Cloud passes the order information to Salesforce Order Management. Once the order is picked up by the customer, Salesforce Order Management updates the final status in Service Cloud.
  C. B2C Commerce exports the order to Salesforce Order Management. Salesforce Order Management passes the order information to Service Cloud. Once the order is picked up by the customer, Service Cloud sends the final status to B2C Commerce.
  D. B2C Commerce exports the order to Service Cloud and Salesforce Order Management at the same time. Once the order is picked up by the customer, Service Cloud sends the final status to Salesforce Order Management and B2C Commerce.
  A. B2C Commerce exports the order to Salesforce Order Management. Salesforce Order Management passes the order information to Service Cloud. Once the order is picked up by the customer, Service Cloud updates the final status in Salesforce Order Management.

  ---

  Explanation/Reference:

  This flow allows the customer to purchase online and pick up their order in the store using B2C Commerce, Salesforce Order Management, and Service Cloud. B2C Commerce exports the order to Salesforce Order Management, which handles the order orchestration and fulfillment. Salesforce Order Management passes the order information to Service Cloud, which can be used by the store staff to check the order details and availability. Once the order is picked up by the customer, Service Cloud updates the final status in Salesforce Order Management, which can trigger notifications or invoices.

  References: https://help.salesforce.com/s/articleView?id=sf.order_mgmt_overview.htmandtype=5 https://help.salesforce.com/s/articleView?id=sf.order_mgmt_service_cloud_integration.htmandtype=5

• Question 127:

  Which two considerations should the Solution Architect keep in mind while designing the solution for OOBO? Choose 2 answers

  A. Every REST call between B2C Commerce and Service Cloud counts towards API governor limits.
  B. The OOBO shopping experience requires that Salesforce service agent users authenticate against the B2C Commerce environment before creating the shopping session.
  C. Middleware, like Mulesoft, must be used to ensure the security and uptime of the integration between B2C Commerce and Service Cloud.
  D. The Service Agent cannot order on behalf of the customer if the customer is offline.
  A. Every REST call between B2C Commerce and Service Cloud counts towards API governor limits.
  B. The OOBO shopping experience requires that Salesforce service agent users authenticate against the B2C Commerce environment before creating the shopping session.

  ---

  Explanation/Reference:

  The REST calls between B2C Commerce and Service Cloud are subject to API governor limits, which can affect the performance and availability of the integration. The service agent users need to have B2C Commerce permissions and access keys to log in and place orders on behalf of registered storefront shoppers.

• Question 128:

  When integrating B2C Commerce with Marketing Cloud, which data extension type should be used to store order and product records in Marketing Cloud?

  A. Transactional Data Extension
  B. Standard Data Extension
  C. Synchronized Data Extension
  D. Sendable Data Extension
  B. Standard Data Extension

  ---

  Explanation/Reference:

  A standard data extension is a type of data extension that can store any type of data in Marketing Cloud, including order and product records from B2C Commerce. A standard data extension can be created manually or imported from an external source, such as B2C Commerce. A standard data extension can also be used for segmentation, personalization, and reporting in Marketing Cloud. References: https://help.salesforce.com/s/articleView?id=sf.mc_es_data_extensions.htmandtype=5 https://help.salesforce.com/s/articleView?id=sf.mc_co_data_integration_with_commerce_cloud.htmandtype=5

• Question 129:

  A merchant has implemented a custom solution on B2C Commerce, exposing a configurable outdoor table composed of multiple, different SKUs representing the table top, legs, hardware, cover, and optional extended warranty.

  On the B2C Commerce storefront, customers can select from any in-stock options for each of the components to create their perfect table before check-out. Although the final product is presented to the customer as one table, inventory is tracked at the component level, and all of the component SKUs must be sent to the Order Management System in the resulting commerce order.

  Which two solutions would allow the merchant to make this custom product experience available in Service Cloud to support the customer service rep purchasing and feature review? Choose 2 answers

  A. Create a custom Open Commerce API {OCAPI) endpoint on B2C Commerce to expose the custom product options and component availability in real time to support a custom experience in Service Cloud.
  B. Create a custom B2C Commerce job to export custom product component data on a nightly basis and import into Service Cloud to support a custom experience.
  C. Use hooks to extend the existing Open Commerce API (OCAPI) product endpoint with additional information about the custom product options and component availability in real time to support a custom experience in Service Cloud.
  D. Use Customer Service Representative (CSR) Order on Behalf Of to access the existing B2C Commerce storefront as a CSR acting on behalf of a customer when making purchases or reviewing custom products.
  C. Use hooks to extend the existing Open Commerce API (OCAPI) product endpoint with additional information about the custom product options and component availability in real time to support a custom experience in Service Cloud.
  D. Use Customer Service Representative (CSR) Order on Behalf Of to access the existing B2C Commerce storefront as a CSR acting on behalf of a customer when making purchases or reviewing custom products.

  ---

  Explanation/Reference:

  C. Hooks are a way to extend the existing OCAPI endpoints with custom logic and data. By using hooks, the merchant can add additional information about the custom product options and component availability to the OCAPI product endpoint, which can be consumed by Service Cloud to display the custom product experience. D. CSR Order on Behalf Of is a feature that allows a CSR to access the existing B2C Commerce storefront as a customer and perform actions on their behalf, such as making purchases or reviewing custom products. This feature can be enabled in Service Cloud using the Commerce Cloud Connector. References: https://documentation.b2c.commercecloud.salesforce.com/DOC1/topic/com.demandware.d ochelp/OCAPI/current/usage/Hooks.html https://documentation.b2c.commercecloud.salesforce.com/DOC1/topic/com.demandware.d ochelp/OrderManagement/CSR/CSRorderonbehalfof.html

• Question 130:

  Refer to the image below:

  

  A brand is planning to re-platform their existing website onto B2C Commerce. As part of the re-platform they will create a new social community portal. They are going to implement B2C Commerce, Experience Cloud, and Salesforce Identity.

  After reviewing the workflow, which system should a Solution Architect recommend to use as a primary authentication method while attempting to minimize migration of customer profile data?

  A. Salesforce Core Platform/Identity
  B. Salesforce CDP
  C. Salesforce Marketing Cloud
  D. Salesforce B2C Commerce
  A. Salesforce Core Platform/Identity

  ---

  Explanation/Reference:

  This answer is correct because it minimizes the migration of customer profile data by using Salesforce Identity as the primary authentication method. Salesforce Identity can act as an identity provider (IDP) for both B2C Commerce and

  Experience Cloud, and it can store customer profile data in a single place. This reduces the need to duplicate or sync customer data across multiple systems.

  References:

  https://help.salesforce.com/s/articleView?id=sf.b2c_commerce_service_cloud_integration.htmandtype=5