Salesforce B2C-SOLUTION-ARCHITECT Online Practice Questions and Exam Preparation

Salesforce B2C-SOLUTION-ARCHITECT Online Questions & Answers

• Question 111:

  An electronics company operates its website on B2C Commerce. The company recently decided to update its Customer Service portal from a homegrown solution to Service Cloud in order to take advantage of Assisted Order Placement through the `Order on Behalf of feature in the Service Cloud console.

  The company currently has 3 million customer records in its B2C Commerce database that need to be migrated into Service Cloud.

  How should a Solution Architect manage the export from B2C Commerce-and import the initial batch of customer records into Service

  Cloud in an efficient manner?

  A. Use Business Manager to export and Data Loader to import the 3 million records into Service Cloud.
  B. Use the Streaming API to push the 3 million customer records from B2C Commerce to Service Cloud.
  C. Use the Salesforce REST API to import the 3 million records into Service Cloud.
  D. Use the Commerce Cloud REST API to import the 3 million records into Service Cloud.
  A. Use Business Manager to export and Data Loader to import the 3 million records into Service Cloud.

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  Explanation/Reference:

  Business Manager is a web-based tool that allows B2C Commerce administrators to export customer data in CSV format. Data Loader is a desktop tool that allows Salesforce administrators to import data in CSV format into Service Cloud.

  This is an efficient way to migrate a large batch of customer records from one system to another.

  References:

  https://documentation.b2c.commercecloud.salesforce.com/DOC1/topic/com.demandware.dochelp/BusinessManager/BusinessManager.html

  https://help.salesforce.com/s/articleView?id=sf.data_loader.htmandtype=5

• Question 112:

  Key business stakeholders have asked for a new business requirement that requires a multi-cloud solution design using self-service commerce, a service agent console, and marketing communication. A Solution Architect was brought in to lead the end-to-end solution design and delivery.

  Which two actions should the Solution Architect take to accurately capture these requirements'

  Choose 2 answers

  A. Set up DevOps processes and environments in preparation for the discovery workshops.
  B. Design the solution and hand it off to the delivery team to start to build and test it.
  C. Include functional and technical experts across discovery workshops to ensure requirements and priorities are captured.
  D. Draft a requirements and process document. Invite key business and technical/design team stakeholders to review and approve.
  C. Include functional and technical experts across discovery workshops to ensure requirements and priorities are captured.
  D. Draft a requirements and process document. Invite key business and technical/design team stakeholders to review and approve.

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  Explanation/Reference:

  These answers are correct because they are actions that a Solution Architect should take to accurately capture the requirements for a multi-cloud solution design. Including functional and technical experts across discovery workshops can help ensure that the requirements and priorities are captured from different perspectives and domains. Drafting a requirements and process document can help document the business needs, expectations, and constraints for the solution design. Inviting key business and technical/design team stakeholders to review and approve the document can help validate the requirements and ensure alignment.

  References: https://trailhead.salesforce.com/en/content/learn/modules/solution-design/solution-design- process

• Question 113:

  Universal Containers (UC) Is planning a campaign for its newly-launched product categories. They have already run similar campaigns in the past and want to cross-sell this new product to their existing customers. To achieve this, they are creating customer group segments using its e-commerce strategies while adhering to the current customer's compliance preferences for previous campaigns.

  Which two products should a Solution Architect include in the architecture to meet UC's needs?

  A. Marketing Cloud and B2C Commerce
  B. Marketing Cloud and Service Cloud
  C. Marketing Cloud and Sales Cloud
  D. Service Cloud and B2C Commerce
  A. Marketing Cloud and B2C Commerce

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  Explanation/Reference:

  Marketing Cloud and B2C Commerce are the two products that a Solution Architect should include in the architecture to meet UC's needs. Marketing Cloud allows UC to create customer group segments using its e-commerce data and send personalized messages across channels, while adhering to the current customer's compliance preferences for previous campaigns. B2C Commerce enables UC to cross-sell its new product categories on its online storefront and provide a seamless shopping experience for its customers.

• Question 114:

  Universal Containers has an existing loyalty program that rewards its customers for purchases and frequent shopping with points that can be redeemed in store or online. They want to transform their existing loyalty program by investing in tools like Marketing Cloud, Salesforce Loyally Management and COP- They want to start segmenting their most loyal customers based or their online engagement and purchase history.

  Which three actions should a Solution Architect recommend they consider taking with the tools they are investing In? Choose 3 answers

  A. Curate tiered experiences in Marketing Cloud
  B. Segment Individuals within CDP C.Q Segment Journeys within CDP
  C. Curate tiered experiences in Loyalty Management
  D. Create Journeys by tiers in Marketing Cloud
  A. Curate tiered experiences in Marketing Cloud
  C. Curate tiered experiences in Loyalty Management
  D. Create Journeys by tiers in Marketing Cloud

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  Explanation/Reference:

  Curating tiered experiences in Marketing Cloud allows the company to create personalized content and offers based on the loyalty level of the customers. Segmenting Journeys within CDP enables the company to use data from multiple sources to create customer segments and target them with relevant messages across channels. Creating Journeys by tiers in Marketing Cloud allows the company to design and execute customer journeys based on the loyalty program tiers and goals.

• Question 115:

  An organization chose a multi-cloud solution that Is comprised of Service Cloud and B2C Commerce. The organization now wants to ensure that the theme of Its self-service portal Is consistent with the theme of its B2C Commerce storefront.

  How should a Solution Architect ensure that this requirement Is met?

  A. Set the value of the Style Sheet URL setting to match the publicly-accessible URL of the style sheet the organization wants to use.
  B. Set the value of the Portal Theme URL setting to match the publicly-accessible URL of the style sheet the organization wants to use.
  C. Copy any relevant .ess code from the organization's website and paste it into the pages for the self-service portal in Page Builder.
  D. Make a copy of the appropriate .ess file from the organization's web server and upload it to the self-service portal.
  A. Set the value of the Style Sheet URL setting to match the publicly-accessible URL of the style sheet the organization wants to use.

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  Explanation/Reference:

  A self-service portal is a feature in Service Cloud that allows creating branded websites and portals for customers to access self-service resources, such as knowledge articles, case management, chat, etc. To ensure that the theme of the self- service portal is consistent with the theme of the B2C Commerce storefront, a Solution Architect should do the following: Set the value of the Style Sheet URL setting to match the publicly-accessible URL of the style sheet the organization wants to use. The Style Sheet URL setting is a configuration option in Service Cloud that allows specifying a custom style sheet for the self-service portal. The style sheet must be hosted on a publicly-accessible web server and must follow certain guidelines and limitations. By setting the value of the Style Sheet URL setting to match the style sheet used by the B2C Commerce storefront, the Solution Architect can ensure that the self-service portal has the same look and feel as the storefront. Option B is incorrect because there is no Portal Theme URL setting in Service Cloud. Option C is incorrect because copying any relevant CSS code from the organization's website and pasting it into the pages for the self-service portal in Page Builder is not a recommended or supported way of customizing the theme of the self-service portal. Option D is incorrect because making a copy of the appropriate CSS file from the organization's web server and uploading it to the self-service portal is not possible or advisable. The CSS file must be hosted on a publicly-accessible web server and referenced by the Style Sheet URL setting.

  References: https://help.salesforce.com/s/articleView?id=sf.networks_overview.htmandtype=5 https://help.salesforce.com/s/articleView?id=sf.selfservice_style_sheet.htmandtype=

• Question 116:

  A retail company uses B2C Commerce and Marketing Cloud to enable cross-cloud communication on behalf of its customers. As part of the newsletter signup journey, the company would like to send a coupon code to each customer 3 days after registration. Once the

  coupon code has been redeemed, the company would like to alter the customer's journey to stop reminder emails.

  Which two configuration steps should a Solution Architect take to ensure the customer's journey is updated after the coupon code is used?

  Choose 2 answers

  A. Create a service definition in B2C Commerce that points to Marketing Cloud's REST API.
  B. Create a service definition in B2C Commerce that points to Marketing Cloud's SOAP API.
  C. After purchase, use Marketing Cloud to request coupon redemption details from the B2C Commerce service definition.
  D. After purchase, use the B2C Commerce service definition to send redemption data to Marketing Cloud.
  A. Create a service definition in B2C Commerce that points to Marketing Cloud's REST API.
  D. After purchase, use the B2C Commerce service definition to send redemption data to Marketing Cloud.

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  Explanation/Reference:

  A. A service definition in B2C Commerce is a configuration that defines how B2C Commerce communicates with an external system, such as Marketing Cloud. By creating a service definition that points to Marketing Cloud's REST API, the company can enable B2C Commerce to call Marketing Cloud's endpoints for various purposes, such as triggering journeys or updating contact data. D. After purchase, the company can use the B2C Commerce service definition to send redemption data to Marketing Cloud using the REST API. This data can include the coupon code, the journey ID, and the contact key. Marketing Cloud can use this data to update the contact's journey status and stop sending reminder emails. References: https://developer.salesforce.com/docs/commerce/sfra/marketing-cloud/marketing-cloud-integration https://developer.salesforce.com/docs/commerce/sfra/marketing-cloud/transactional-messaging-api

• Question 117:

  A global merchant plans to use B2C Commerce, Service Cloud, and Marketing Cloud to support the shopper experience. They also plan on using Marketing Cloud Connect to integrate Service and Marketing Clouds and the Service Cloud Connector for B2C Commerce. The customers will receive SMS messages through Mobile Connect. One of the key requirements is to enable consent and profile management across the clouds.

  Which two recommendations should a Solution Architect make as part of the solution?

  Choose 2 answers

  A. SMS opt-in will sync with Service Cloud when contact ID is the subscriber key in Marketing Cloud
  B. Service Cloud profile data can be configured to sync to the Marketing Cloud profile center
  C. Profile changes in B2C Commerce will sync to Service Cloud when person accounts are used
  D. Shopper consent in B2C storefronts will sync to Service Cloud when person accounts are used
  A. SMS opt-in will sync with Service Cloud when contact ID is the subscriber key in Marketing Cloud
  C. Profile changes in B2C Commerce will sync to Service Cloud when person accounts are used

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  Explanation/Reference:

  A. SMS opt-in will sync with Service Cloud when contact ID is the subscriber key in Marketing Cloud. This can help enable consent and profile management across the clouds by allowing customers to opt-in or opt-out of SMS messages and reflecting their preferences in both Service Cloud and Marketing Cloud. This can also help comply with industry regulations and best practices for SMS marketing. C. Profile changes in B2C Commerce will sync to Service Cloud when person accounts are used. This can help enable consent and profile management across the clouds by allowing customers to update their profile information in B2C Commerce and syncing their changes to Service Cloud. This can also help maintain consistent and accurate customer data across different systems and platforms. References: https://help.salesforce.com/s/articleView?id=sf.mc_co_person_accounts.htmandtype=5 https://help.salesforce.com/s/articleView?id=sf.mc_co_implement_marketing_cloud_connect.htmandtype=5 https://help.salesforce.com/s/articleView?id=sf.b2c_commerce_integration.htmandtype=5

• Question 118:

  A company uses B2C Commerce to capture customer orders and then uses an ETL tool to send the orders to an ERP system for processing. The company also uses Service Cloud and would like to display the processed orders in that system as well, in case their service reps need to refer to an order. However, the order data itself does not need to be copied.

  Which tool can a Solution Architect use to meet this requirement?

  A. Remote Process Invocation
  B. Salesforce Connect
  C. Streaming API
  D. Batch Data Synchronization
  B. Salesforce Connect

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  Explanation/Reference:

  This answer is correct because Salesforce Connect can be used to display external data in Salesforce without copying or storing it. Salesforce Connect uses external objects to access data from an external system via an adapter. This way,

  the order data from the ERP system can be displayed in Service Cloud as read-only records without consuming additional storage space.

  References:

  https://help.salesforce.com/s/articleView?id=sf.datacloud_connect.htmandtype=5

• Question 119:

  A company is currently Implementing B2C Commerce and wants to use Marketing Cloud to send transactional emails like the Welcome Email, Order Confirmation, and Order Status Update Email. Which three steps are required to configure the Marketing Cloud Connector for triggered emails?

  Choose 3 answers

  A. Configure REST Services in B2C Commerce that will be used to authenticate B2C Commerce against Marketing Cloud via its API integration and initiate a transactional email delivery.
  B. Customize the B2C Commerce storefront to invoke Marketing Cloud's Transactional Messaging REST API whenever a transactional message should be delivered. This customization should first authenticate B2C Commerce against Marketing Cloud and then deliver the Transactional Messaging pavload to inform message contents.
  C. Create an API Integration in Marketing Cloud using Installed Packages that provision access to Marketing Cloud APIs by external systems like B2C Commerce.
  D. Customize the B2C Commerce storefront to trigger Marketing Cloud Transactional Messages at strategic points in the customer's experience by using Marketing Cloud's Transactional Messaging REST API. This customization should Include a payload that informs message contents.
  E. Integrate Marketing Cloud and B2C Commerce to provide Marketing Cloud with B2C Commerce order and customer information on a nightly basis via SFTP.
  A. Configure REST Services in B2C Commerce that will be used to authenticate B2C Commerce against Marketing Cloud via its API integration and initiate a transactional email delivery.
  C. Create an API Integration in Marketing Cloud using Installed Packages that provision access to Marketing Cloud APIs by external systems like B2C Commerce.
  D. Customize the B2C Commerce storefront to trigger Marketing Cloud Transactional Messages at strategic points in the customer's experience by using Marketing Cloud's Transactional Messaging REST API. This customization should Include a payload that informs message contents.

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  Explanation/Reference:

  Option A is correct because configuring REST services in B2C Commerce is a necessary step to enable authentication and communication with Marketing Cloud via its API integration and to initiate transactional email delivery using Marketing

  Cloud's Transactional Messaging REST API.

  Option C is correct because creating an API integration in Marketing Cloud using Installed Packages is a necessary step to provision access to Marketing Cloud APIs by external systems like B2C Commerce and to generate an API key and

  secret for authentication purposes.

  Option D is correct because customizing the B2C Commerce storefront to trigger Marketing Cloud Transactional Messages at strategic points in the customer's experience is a necessary step to invoke Marketing Cloud's Transactional

  Messaging REST API with a payload that informs message contents and recipients.

  Option B is incorrect because front-end development capabilities are not required to configure the Marketing Cloud Connector for triggered emails, but rather to customize the B2C Commerce storefront and the email templates in Marketing

  Cloud.

  Option E is incorrect because integrating Marketing Cloud and B2C Commerce to provide Marketing Cloud with B2C Commerce order and customer information on a nightly basis via SFTP is not required to configure the Marketing Cloud

  Connector for triggered emails, but rather to enable data synchronization and segmentation for marketing campaigns.

  References:

  Get Started with B2C Solution Architect Cert Prep - Trailhead Certification - B2C Solution Architect - Trailhead

• Question 120:

  A company is implementing a multi-locale solution that includes B2C Commerce, Service Cloud, and Marketing Cloud. Order confirmation emails are triggered from either B2C Commerce or Service Cloud and sent from Marketing Cloud.

  What are two possible reasons why the shipping method name and description can be missing when these emails are triggered for languages other than US English, while other translated content appears correctly?

  Choose 2 answers

  A. The name and description for the shipping method are not set up correctly in B2C Commerce or Service Cloud for the requested locale.
  B. The subscriber in Marketing Cloud does not have a preferred locale set.
  C. The locale is not set correctly in the body of the email template.
  D. The ShippingMethods data extension is missing the label and description field for the corresponding locale.
  A. The name and description for the shipping method are not set up correctly in B2C Commerce or Service Cloud for the requested locale.
  D. The ShippingMethods data extension is missing the label and description field for the corresponding locale.

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  Explanation/Reference:

  The shipping method name and description can be missing when order confirmation emails are triggered for languages other than US English, while other translated content appears correctly, for the following possible reasons: The name and description for the shipping method are not set up correctly in B2C Commerce or Service Cloud for the requested locale. The shipping method name and description are stored as attributes in B2C Commerce or Service Cloud, and they need to be translated and localized for each supported locale. If the translation or localization is missing or incorrect, the order confirmation email may not display them properly. The ShippingMethods data extension is missing the label and description field for the corresponding locale. The ShippingMethods data extension is a table in Marketing Cloud that stores the shipping method information for each locale. It has fields for label and description that need to match the values in B2C Commerce or Service Cloud. If the fields are missing or mismatched for a certain locale, the order confirmation email may not display them properly. Option B is incorrect because the subscriber in Marketing Cloud does not need to have a preferred locale set. The locale can be determined by the order data or the storefront language. Option C is incorrect because the locale can be set correctly in the email template using AMPscript or SSJS variables. References: https://help.salesforce.com/s/articleView?id=sf.mc_co_transactional_messaging.htmandtype=5 https://help.salesforce.com/s/articleView?id=sf.mc_co_order_confirmation_email.htmandtype=5 https://help.salesforce.com/s/articleView?id=sf.mc_co_shipping_methods_data_extension.htmandtype=5