ASQ ASQ-CQE Online Practice Questions and Exam Preparation

ASQ ASQ-CQE Online Questions & Answers

• Question 151:

  A product failure in the customer's hands is bad for the company. Why do only 4% of the customers normally file a complaint?

  A. The product guarantee takes care of the product.
  B. A warranty is in place on the product.
  C. It is a minor inconvenience.
  D. They don't think it will do any good.
  D. They don't think it will do any good.

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  Explanation

• Question 152:

  The term "quality audit" can refer to the appraisal of the quality system of

  I - An entire plant or company.

  II - One product.

  III - One major quality activity.

  A. I only
  B. I,II and III
  C. II and III only
  D. I and III only
  B. I,II and III

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  Explanation

• Question 153:

  A vendor may be audited both before and during the execution of a contract. During such a vendor audit, the focus may be directed at the management and resource management of the company. Which of the following areas would be EXCLUDED during such an audit?

  A. Use and planning of time, manpower and training.
  B. Defined quality responsibilities.
  C. Company philosophy and organizational charts.
  D. Design and process capabilities.
  D. Design and process capabilities.

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  Explanation

• Question 154:

  A process capability analysis can best be used to ______

  A. define the acceptance quality limit for incoming material
  B. compare alternative processes or equipment
  C. prevent supplier deficiencies
  D. identify which attributes data to measure
  B. compare alternative processes or equipment

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  Explanation

  Process capability analysis evaluates how well a process can produce output within specified limits.

  It measures the inherent variability of a process relative to its specification limits.

  This analysis is valuable for comparing the capabilities of different processes or equipment to ensure they meet required specifications.

  It helps in selecting the most appropriate process or equipment by providing quantitative data on their performance.

  References: ASQ's "Certified Quality Engineer Handbook" outlines the use of process capability analysis for comparing processes and equipment.

• Question 155:

  Which of the following are the MOST logical reasons for providing source inspection?

  I - The supplier has consistently shown poor out-going quality II - The key inspection points are hidden after assembly at the suppliers' plant III - The supplier requests the inspection to save them potential shipping expenses.

  IV - The criticality of the product warrants it.

  A. I,II and IV only
  B. II and IV only
  C. II,III and IV only
  D. I,II,III and IV
  D. I,II,III and IV

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  Explanation

• Question 156:

  The primary purpose of the material review board is to

  A. monitor scrap and rework costs
  B. minimize quality costs
  C. disposition nonconforming product
  D. determine the root cause of problems
  C. disposition nonconforming product

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  Explanation

  The primary purpose of the Material Review Board (MRB) is to review and determine the appropriate disposition of nonconforming products. The MRB evaluates the nonconformities, decides whether the products can be reworked, used as-is, or must be scrapped, and ensures that corrective actions are implemented to prevent recurrence.

• Question 157:

  Short-run SPC should be used in which of the following situations?

  A. The coded data being used do not show significant shifts in the process.
  B. Regular SPC charts show the process to be out of control.
  C. Many different parts are made in small lots.
  D. The number of charts currently used needs to be increased to control the process better.
  C. Many different parts are made in small lots.

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  Explanation

  Short-run Statistical Process Control (SPC) is particularly useful in situations where many different parts are made in small lots. This is because traditional SPC methods may not be effective when production runs are short and the volume of

  data for individual parts is limited. Short-run SPC techniques allow for effective monitoring and control of processes that produce a variety of parts in small quantities by standardizing and coding data to detect shifts and trends over multiple

  short runs.

  References:

  Montgomery, D.

  C. (2009). Introduction to Statistical Quality Control.

  ASQ Quality Press: The Certified Quality Engineer Handbook.

• Question 158:

  If a value assigned to a unit is non-numerical. it is described as

  A. nonconforming
  B. quantitative
  C. variable
  D. qualitative
  D. qualitative

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  Explanation

  In software quality engineering, data can be classified as either numerical or non-numerical.

  Numerical data can be measured and expressed in numbers, such as weight, height, and temperature.

  Non-numerical data, also known as categorical data, represents characteristics or attributes that cannot be measured in numbers.

  Such data is described as "qualitative" because it pertains to qualities rather than quantities.

  References: The ASQ (American Society for Quality) defines qualitative data as data that approximates or characterizes but does not measure attributes, properties, or characteristics of a phenomenon.

• Question 159:

  A comprehensive corrective action program is initiated at a large company. Input for CARs are received from customers, internal and external audits, material review reports and other sources.

  Which two of the following groups would usually administer and control the CAR process?

  I - Management review team.

  II - Quality department.

  III - Corrective Action Board.

  IV - Material Review Board.

  A. I and II only
  B. I and III only
  C. II and III only
  D. III and IV only
  B. I and III only

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  Explanation

• Question 160:

  The best reason to record and distribute meeting minutes is to

  A. capture any decisions made
  B. track the attendance of participants
  C. create an agenda for the next meeting
  D. create a record of the rime, place, and duration of the meeting
  A. capture any decisions made

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  Explanation

  Recording and distributing meeting minutes primarily serve to capture any decisions made during the meeting. This ensures that all participants have a clear understanding of the outcomes and action items agreed upon.