Which three can be modified on standard fields? (Choose three.)
A. Picklist values
B. Help text
C. Field type
D. Label
E. Default text
What can an Administrator use to create different content pages for a FAQ and a Help Article for the support team?
A. Knowledge article versions
B. Knowledge data categories
C. Knowledge article record types
D. Knowledge article types
Ursa Major Solar's default, organization-wide sharing for accounts is set to Public Read/Write. The Administrator needs to ensure that Marketing never modifies an Account record.
Which action should the Administrator take to accomplish this goal?
A. Assign a permission set to Marketing users which removes Edit permission.
B. Separate the Marketing role hierarchy from the Sales role hierarchy.
C. Remove Edit access on Accounts from the custom Marketing profile.
D. Switch Organization-Wide Default Sharing to Public Read Only.
Which two actions should an Administrator perform to provide a sales team with an easy solution for gathering customer requirements and sharing presentations with their customers? (Choose two.)
A. Use Salesforce Files to post presentations in Chatter.
B. Add customers to private Chatter groups.
C. Add customers to libraries.
D. Ensure opportunity teams are created for customers.
The managers at Ursa Major Solar asked the Administrator to quickly provide access to sales reports and dashboards. How can this be done?
A. Use the Salesforce Auto-Report Builder.
B. Log a case to Salesforce Support.
C. Build reports and dashboards.
D. Search the AppExchange for free adoption report apps.
Ursa Major Solar is importing data and has many records that do NOT meet the data validation criteria. What will occur?
A. The import process will require user authentication in order to import the invalid records.
B. The import process will ignore the data validation criteria.
C. The import process will abort when it encounters the first invalid record.
D. The import process will fail, but only for the records with invalid data.
Ursa Major Solar has a social marketing team set up as a public group. A sales representative would like to engage the social marketing team on one opportunity.
What should the sales representative do to ensure the social marketing team can access the opportunity?
A. Change the opportunity owner to the public group.
B. Manually share the record with the public group.
C. Add the public group to an opportunity queue.
D. Add the public group to the opportunity team.
Ursa Major Solar users want to utilize Salesforce Knowledge. Which statement accurately describes Knowledge?
A. An automated tool that closes Cases based on historical information.
B. A knowledge base comprised of articles that can be written and utilized by support agents.
C. An automated Machine Learning tool that converts Leads to Opportunities given a predefined set of conditions.
D. A knowledge base that uses Machine Learning to generate an article to solve customer support issues.
What are two purposes of the AppExchange? (Choose two.)
A. Partners can download accounts and contacts to collaborate on sales deals.
B. Support users can install the Salesforce Console for Service custom app.
C. Customers can share and install apps published by Salesforce partners.
D. Administrators can download and customize pre-built dashboards and reports.
The Administrator at Ursa Major Solar needs to provide information for Total Salesforce Licenses, Used Licenses, and the Remaining Salesforce licenses.
Where is Setup can this information be found?
A. Company Information
B. Users
C. Profiles
D. Critical Updates
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