Salesforce ADVANCED-CROSS-CHANNEL Online Practice Questions and Exam Preparation

Salesforce ADVANCED-CROSS-CHANNEL Online Questions & Answers

• Question 31:

  When are customers eligible to be send a message in STO(when customer will engage then its sent)

  A. immediately when the STO activity arrives
  B. Within the first minute of next hour.
  C. with the next hour
  D. At the hour user engages Within the next 24hours
  D. At the hour user engages Within the next 24hours

• Question 32:

  What does Einstein copy Insight take into account, Select 3(arul's answer a,b,c)

  A. Frequently used phrases in subject line
  B. spelling and punctuation errors
  C. emotional tone of subject line
  D. engagement data
  A. Frequently used phrases in subject line
  C. emotional tone of subject line
  D. engagement data

• Question 33:

  What is true about SMS keywords other than HELP and STOP?

  A. keywords in parent business unit are automatically available to all child business units
  B. keywords in child business unit can be shared between other child business units
  C. keywords in parent or child business unit are available only in that business unit
  D. keywords in parent business unit can be shared to any child business units
  C. keywords in parent or child business unit are available only in that business unit

• Question 34:

  What data is there in mobile connect demographics, select3

  A. City
  B. Region
  C. Email
  D. First name
  E. channel
  A. City
  D. First name
  E. channel

• Question 35:

  Where to create topic profiles in command center?

  A. command center
  B. social automate
  C. social admin
  C. social admin

• Question 36:

  How does social studio unify anonymous and known identities?

  A. Deterministic matching
  B. social networking
  A. Deterministic matching

• Question 37:

  You are getting an error while trying to make an inbox message as inactive. What could be the possible reason.

  A. Some automation activity is using the inbox message
  B. The message is already scheduled/active
  C. The message has already been sent. (once started to send cannot mark as inactive)
  C. The message has already been sent. (once started to send cannot mark as inactive)

• Question 38:

  What is prerequisite for email/web recommendations: select 2

  A. collect tracking code
  B. catalog
  A. collect tracking code
  B. catalog

• Question 39:

  Select features Einstein content selection, Select 2

  A. Uses open time email content
  B. Content selection based on business rules
  A. Uses open time email content
  B. Content selection based on business rules

• Question 40:

  Where would you add a topic profile

  A. Social studio automate
  B. Admin settings
  C. Workspace settings
  D. Social studio engage
  B. Admin settings