Salesforce Salesforce Certifications ADVANCED-ADMINISTRATOR Questions & Answers

• Question 351:

  Which features make repetitive actions in the Service Console quicker and easier for agents? Choose three answers.

  A. Email Templates

  B. Quick Text

  C. Macros

  D. Heuristic Logic

  E. Predictive text

  Correct Answer: ABC

• Question 352:

  Service Entitlements in Service Cloud help you to: Choose three answers.

  A. Track your supplier performance.

  B. Track the service levels you provide to your clients.

  C. Verify if your customer is eligible for support.

  D. Define and maintain service contracts.

  Correct Answer: BCD

• Question 353:

  How to create a report showing Company growth Year after Year. What function to use?

  A. PREVGROUPVAL

  B. DATEVAL

  C. PRIORVALUE

  D. PARENTGROUPVAL

  Correct Answer: A

• Question 354:

  With Salesforce Knowledge integrated into your community, your customers can: Choose three answers.

  A. Access knowledge articles

  B. Automatically access your customer accounts, contacts and opportunities.

  C. Submit Cases

  D. Access Self Service resources

  Correct Answer: ACD

• Question 355:

  When will account assignment rules automatically assign an opportunity to a territory?

  A. When opportunity has no assigned territory and account has been assigned to a territory

  B. Account ownership was changed

  C. Account has no assigned territory

  D. Account has multiple territories

  Correct Answer: A

• Question 356:

  System Administrator has been asked to create a field on the Opportunity object that will total the invoice amount field for all the invoices associated to the Opportunity. How should this be accomplished?

  A. Create a master detail relationship between invoices and opportunities and a workflow rule that will display total on the Opportunity

  B. Create a lookup relationship between invoices and opportunities and a workflow rule that will display total on the Opportunity

  C. Create a master detail relationship between invoices and opportunities and a Roll-Up Summary field on the Opportunity object

  D. Create a lookup relationship between invoices and opportunities and a Roll-Up Summary field on the Opportunity object

  Correct Answer: C

• Question 357:

  Universal Container has set the Organization Wide Defaults for all objects to private. Which profile setting would allow user to access all of the accounts within the organization? Choose two answers.

  A. Modify All Data

  B. View All for Accounts

  C. Read for Accounts

  D. Public for Accounts

  Correct Answer: AB

• Question 358:

  Who can collaborate about your business with Salesforce Communities? Choose three answers.

  A. Partners

  B. Suppliers

  C. Competitors

  D. Customers

  E. Employees

  Correct Answer: ADE

• Question 359:

  Milestone actions determine what happens during a case support process and can trigger what type of workflow actions? Choose three answers.

  A. SLA Breach

  B. Success

  C. Violation

  D. Entitlement Breach

  E. Warning

  Correct Answer: BCE

• Question 360:

  The administrator at universal containers has been asked to track training classes taken by employees. Employees may take several classes. The employee and class objects have already been created. How should the administrator relate the two objects?

  A. Create a master detail relationship with class as the master object.

  B. Create a junction object with both employee and class as master objects

  C. Create a lookup relationship with employee as the master object

  D. Create a lookup relationship on both the employee and class objects

  Correct Answer: B